Information

[user-removed]

Plan: Premium / Brasil 

Device: iPhone 8

Does Spotify has an email or a number I can call? I have a bunch of problem and the site is pretty bad. I don't understand how a company with such experience only have a bunch of pages describing the more obious things and no easy form to contact.

Currently I have a familiar plan, but for no reason my brother and sister were excluded from my account. When I send a new invitation the email says they are about to join the account of another person (the email has a different name from a person I don't know). I went to ALL pages to see if I could find this name in my account but I could not find anything. Spotify also charge my credit card with a few values I don't understand why. For exemple:

May 16th - Charged my premium (family) [Usually the payments are made around this date]

June 25th - Charged my premium (family) [I changed my credit card so I think this is the reason of the delay]

June 29th - Charged R$ 10 (Brazil currency) - I have no idea why you guys charged me this.

Thanks

[Loxer · Accepted solution]

To contact support, please fill out the online contact form. If, for whatever reason you would prefer not to, or you cannot use the form, support can also be reached on twitter by reaching out to @SpotifyCares, or on Facebook by sending a message to the Spotify Cares Facebook page.
Please be aware that responses may take anywhere from 24-48 hours depending on the volume of tickets they are currently handling.

[user-removed]

Thank you.