It won't let me upgrade to a student account

[charlottepogson]

I tried to upgrade my Spotify to premium, using my student account but j get a message saying "Your student credentials are already associated with another Spotify account" but I haven't set them up with any other account! What shall I do?

[osornios]

@charlottepogson

You should contact customer support through this link:

https://support.spotify.com/contact-spotify-support/

They'll help you out. They take, at the most, 24 hrs to get back to you.

Don't forget to check your spam folder for responses as they may end up there.

If you get an automated email directing you to the community or help pages, you need to reply directly to that email (even if its from a no-reply address) and one of the customer services agents will get back to you.

Alternatively, if you prefer support via Twitter, you can tweet @SpotifyCares.