Just lost an account after premium sub!

Just lost an account after premium sub!

Plan

Premium

Country

Using it in UK, but the payment details in Norwegian  

Device

(iPhone 😎

Operating System

(iOS 12.3.1)

 

My Question or Issue

Spotify logged me out mid music and ask to login agian. I tried logging in but it said wrong username and password. So I changed my password using my email but I logged into a different account.

I tried logging in and out. It said I have the wrong password agian. I used spotify before with my facebook 3-4 years ago. But I disabled it and havent used it for a very long time. I would really appriaciate if one of the spotify admin can help me out here. It would be better if you could email me at *snip* since the spotify keep asking me to change my password.

The following is the account I wanna log in and recover.

https://open.spotify.com/user/thawngl?si=r7YIMUBsTiuV6IUbZzgVnQ

Reply
1 Reply

Hi there!

Sorry to hear that someone else might have gained access to your Spotify account. Check out this Spotify Answer for the next steps to take.

 

You can also try resetting your password using your username "thawngl", not using your email.

 

In case you still have trouble getting into your account, send a DM to @SpotifyCares thru Twitter.
Thanks!

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