Keep getting booted off

[tonybull21]

Plan

premium

Country

Gibraltar

Device

HP Laptop/ I phone

Operating System

WIndows10

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

I have a family account  with three users, me, my wife and and I have set up an account for the Sonos system. I've just checked and all three users are signed in separately but when my wife logs on to Spotify through Sonos, I get kicked off at work. Just tried at home between my account and Sonos and same thing.

[OneByBoo]

Hi there @tonybull21,

thanks for reaching out !

I see you've mentioned your country of origin to be Gibraltar.

As Spotify isn't yet launched in Gibraltar, i would have to ask for the type of connection you're using to determine the issue.

Waiting on your update.

Thanks for your cooperation:)

[tonybull21]

I have been with Spotify for a long time and joined when based in UK. I have since relocated to Gibraltar and it works fine through phone, laptop or SONOS system. I upgraded to family so me and my wife stopped having Spotify wars but it keeps going.

[OneByBoo]

Hi @tonybull21

thanks for your response !

The fact that you're currently located in a different country than what's stated on your account / a country where Spotify isn't yet available may causing this issue.

For a Premium Family subscription to work properly, all members should be listed in the same country and exact address.

You can read more about the plan here.

Let me know if you have further questions 🙂