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Plan
Premium
Country
Netherlands
Device
Samsung A7
My last played regularly shows songs that I did not play. It has happened a few times this year, and every time I log out of every device and change my passwords, but it keeps happening every few months.
What can I do to change this? Is my account hacked?
Solved! Go to Solution.
Hi @Littletuna_,
It's good to know that you've already taken some steps. However, it's better to open the password reset form in a private/incognito window, and choose a strong password you haven't used before.
Then you can go to your account page and click SIGN OUT EVERYWHERE again.
It's also strongly advised that you change the password for:
If the issue persists, you can reach out to Customer Support.
You can find the contact form here.
I hope it helps!
Hi @Littletuna_,
It's good to know that you've already taken some steps. However, it's better to open the password reset form in a private/incognito window, and choose a strong password you haven't used before.
Then you can go to your account page and click SIGN OUT EVERYWHERE again.
It's also strongly advised that you change the password for:
If the issue persists, you can reach out to Customer Support.
You can find the contact form here.
I hope it helps!
Hi @Littletuna_,
Thank you for following the steps.
I hope it works.
Let me know, if you need anything else!
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