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Log In Email now dead --- cannot remember password, cannot reset

Log In Email now dead --- cannot remember password, cannot reset

 

The email address linked to my current premium account was a work based email and has since been deleted by my old employer. I cannot remember the password to this account and I cannot access the now deleted email address to change the password. I cannot even cancel my subscription and start again because I require the password to cancel said subscription. 

 

I would love to use the contact form as suggested in other posts, but it is using the dead email account. Any suggestions? 

 

Reply
1 Reply

Hi whatlarksthen. I would recommend getting in touch with support through this from. This is the "anonymous" contact form, so you'll be able to input your email of choice you want them to reply to. For the form to work, make sure you are completely logged out of Spotify.com, otherwise it will use your account information automatically. Please note that you will most likely receive an automated email back from support directing you to the forums or the FAQ page; just ignore that, and reply back directly to that email (even if it comes from a no-reply address), and support should help sort your issue out as soon as they can.

 

Please don't hesitate to reach out if you need anything else. Cheers!

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