Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Log-in nicht mehr möglich (seit auslandsaufenthalt)

Solved!
Go to solution

Log-in nicht mehr möglich (seit auslandsaufenthalt)

Avatar of 567a
Casual Listener
2017-04-30 01:49 PM
Ich kann mich seit einem 5-wöchigen englandaufenthalt nicht mehr in der iphone-app anmelden. Meldung: Es exisitert bereits ein Konto mit meiner Email-Adresse.
Jedoch kann ich mich auf der spotify-website ohne probleme anmelden und als land ist auch deutschland richtig eingestellt.

Was kann ich tun? (Deinstallation, passwort zurückgesetzt schon ohne erfolg versucht)

Vielen dank für jede Hilfe.
0 Likes
Reply

Accepted Solutions
Marked as solution

Avatar of MattSuda
Spotify Star
Spotify Star
2017-04-30 01:57 PM

Hey @567a

 

It sounds like you are trying to login with your email address.

 

You need to login with your username and password. Can you try that instead?

 

Check out this support article:
https://support.spotify.com/account_payment_help/account_help/problems-logging-in-to-spotify/

 

Let me know how it goes.

MattSudaSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

0 Likes
3 Replies
Marked as solution

Avatar of MattSuda
Spotify Star
Spotify Star
2017-04-30 01:57 PM

Hey @567a

 

It sounds like you are trying to login with your email address.

 

You need to login with your username and password. Can you try that instead?

 

Check out this support article:
https://support.spotify.com/account_payment_help/account_help/problems-logging-in-to-spotify/

 

Let me know how it goes.

MattSudaSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
0 Likes

Avatar of 567a
Casual Listener
2017-05-01 12:33 PM
That was it!!! Thank you 🙂
0 Likes

Avatar of MattSuda
Spotify Star
Spotify Star
2017-05-02 09:02 AM

Glad to hear! You're welcome

MattSudaSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
0 Likes

Suggested posts

Let's introduce ourselves!

Hey there you,   Yeah, you! 😁   Welcome - we're glad you joined the Spotify Community!   While you here, let's have a fun game and get…

Staff
ModeratorStaff / Moderator/ 3 years ago in Social & Random
Read more