I cant login even when i insert the right credentails
Plan
Free
Country
Romania
Device
Samsung Galaxy J6+
Operating System
Android
Solved! Go to Solution.
Hi there, have you tried resetting your password? Sometimes when you use an account that has passwords exposed in a data breach, some apps will not let you log in with the old password unless you select "Forgot Password" and reset it using the link provided.
Hey @cristi88, thanks for reaching out to the Community!
Are you able to log in to your Spotify account here? If so, could you let me know which devices you're unable to log into?
You can also send me a screenshot of the error message shown (make sure to hide sensitive info when posting to the Community).
Let me know how this goes!
I cant.
Hi there, have you tried resetting your password? Sometimes when you use an account that has passwords exposed in a data breach, some apps will not let you log in with the old password unless you select "Forgot Password" and reset it using the link provided.
Hey @cristi88,
Thanks for the reply!
Let me know the outcome after you follow @Shawnrm19's troubleshooting step.
You can also send me a screenshot as mentioned in my last reply, and let me know what devices you're unable to log into so I can help further.
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