Login Password Problems

[SLDJLee]

My email / password combination doesn't work.  Then I request to change the password but an email to reset is never received (both inbox and junk folders).  Then I try to create a new login using the same email and I am told that the email already is assigned to a user so a new subscription cannot be made.  

Just going around in circles.

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

[Jose_M]

Hello @SLDJLee!

Thanks for reaching out. In this case, I'd recommend you get in contact with Spotify's support team here. They will be able to take a look backstage and hopefully help you out.

Cheers!