Announcements

Music not working on phone

Music not working on phone

NalK

Hello!

 

So I bought premium with USA credit card and I wanna listen to music as Zara Larsson and stuff and it works fine on my computer, but I cannot seem to be able to listen to it when I'm on the phone? Is that something with the artists not allowing US people or what?

 

+ I tried to change my country to Denmark with Danish credit card but doesn't seem to work, it saves the credit card information but not the country..

 

Greetings,

NalK

Reply
1 Reply

MattSuda

I'm in the USA and none of Zara Larsson's music is available here. That might be why you are having trouble.

 

The country in your Spotify account settings have to match the credit card that you are using to pay your subscription.

 

https://www.spotify.com/accounts/profile/

 

You will most likely run into problems if you are trying to use a different country other than the one you live in.

 

 

If you still run into trouble,

I suggest you contact support so they can take a look at your account and help:

https://www.spotify.com/about-us/contact/contact-spotify-support/

 

If you get an automated reply email, you need to reply back to it.

 

Support usually replies within 24-48 hours.

MattSudaSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Suggested posts

Env: prod