My Profile picture wont upload

[charkin98]

Premium

USA

Every time I try to upload a different profile picture on the spotify desktop app, it will change but when I reopen the profile page or my profile picture on the mobile app its still the old photo.

My spotify is not connected to a Facebook, but i have always been able to change it on the desktop app. 

[Emilia_8]

Hi @charkin98, 

Please, check this ongoing issue.

If that's something you're experiencing, make sure to add your +VOTE there and provide all the information needed. That way you'll be notified with all the future updates on that case. 

[playlistsunite]

try uploading an image that’s 128x128 pixels. if you’re not sure of your image size (or you need to resize it), you can check/edit your image size on a Windows based desktop computer/laptop using the Paint application (click the Home tab > Resize > Pixels). if you’re using a Mac based desktop computer/laptop, use the Paintbrush application.

[Emilia_8]

Hi @charkin98, 

In addition, you can check this support article, to make sure that the picture you want to use is a right format and it doesn't violates any rights. 

Have a nice day!