Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with logging in, passwords, and account settings.
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
make this short and sweet, i used to login via Facebook. I have since long deleted my Facebook and got a new phone. Now I can’t login to my old Spotify account because I no longer have Facebook credentials. I’ve been charged two months now, maybe thr...
I got an email to change my username to the Spotify's new, user name. I can log in, but I'm missing my usual playlists. When I check the recovery option of deleted playlists, it does not help because I didn't delete my regular accounts playlists that...
DeviceLG G5 & Pc browserOperating SystemAndroid & Windows 10 My Question or IssueWhen I fill in by: "Which artists do you want axxes to?"my artist name, they site can't find my name.Then I click on "Can't find the artist?" Once I click there somethin...
PlanPremiumCountryMalaysiaDeviceHuawei P20Operating SystemAndroid Oreo My Question or IssueRecently, there's an unknown log-in ..First was from webplayer and it's not from my laptop . it was from a foreign country I assume as it was playing some fore...
PlanFreeCountryPhilippines Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHow to stop a monthly charged on my credit card when I was not already subscribed to spoti...
Então, criei a minha conta vinculada ao perfil do Facebook, porém ao loga-la o app deixou de a reconhecer. A conta abre com as minhas músicas e playlists mas os meus dados são aleatórios, não aparece a minha foto como normalmente aparecia, e em relaç...
PlanPremiumCountryArgentinaDeviceMoto g 5Operating SystemAndroidMy Question or IssueI dont know why today my account logged out itself, and I couldn't enter with my password. So, I tried to reset my password but I never received the Email. When I get...
PlanPremiumCountryAustralia Device(iPhone 8 plus)Operating SystemWindows 10 My Question or IssueMy old account with all my playlists and is hooked up to my bank account won’t let me log in. It says the password or Username is inncorrect however they ...
PlanPremiumCountryGermanyDevice Operating System My Question or IssueI have the problem that I can´t remember the E-Mail Adress for my other Spotify Account. I have no idea how I can find it out. Maybe someone can help me
Spotify keep switching to web player on a daily basis for several times, this is becoming really frustrating. PlanPremiumCountryLebanon Device(iPhone X)Operating System(iOS 12.3.1.) My Question or Issue
PlanPremium (family)CountryIndonesiaDeviceSamsung Galaxy S7, Windows LaptopOperating SystemAndroid Oreo 8.0, Windows 10 My QuestionI'm currently living in Indonesia but I want to change my current location to somewhere else, like the US. Is that poss...
Notei que no último mês minha assinatura veio duplicada na fatura do meu cartão, como devo proceder para resolver o problema?
More a suggestion than an issue, perhaps an Idea if I could post there. BackgroundI received the "To protect your Spotify account, we've reset your password due to detected suspicious activity" email, and duly set a new password. I am impressed and g...
PlanFree/Country canada I just got an email stating Hi To protect your Spotify account, we've reset your password due to detected suspicious activity. You need to create a new password to log back in. Just click the big green button. Email was from n...
I recently had an issue with a previous account of mine and can't sign in anymore. And I can't reset my password because it was a school email and my school disabled the use of the email since I've finished school and was wondering if I can recover m...
I live in the United States on a Premium for Family Plan and the account lapsed due to a change in credit card information. Upon logging into Spotify I was asked to change my country to the one I am currently traveling in. The payment information was...
Hello i have been using spotify 2015 on one account. Ive saved over 1 thousand songs and mutiple playlists. I got a new phone and now i cant sign into my account. I need my email for the account noaboah16. Ive tried emailing and talking on favebook b...
Ola, Bom Dia, Me chamo Luiz Daniel, e preciso muito de uma ajuda de vocês, estou tendo problema com minha conta plano familiar todo mês. Estão alegando todo final de mes quando a CONTA É PAGA, que não estão no mesmo endereço. E sim estão com o mesmo ...
Plan Premium Country Australia Device iPhone 7 Plus Operating System iOS 12 3.1 My Question or Issue I can’t log into my account. I’ve tried re-downloading the app and updating my phone but it’s still not working. I don’t remember the email I used to...
I set it to offline mode and got logged out somehow, so now when I try to log back in it says I need to take it off offline mode to log in but it wont let me.PlanPremiumCountryUSADeviceLG