My account has reset to free

[user-removed]

Hi,

My organicpanda account is showing as if it's a free account despite the fact it's been premium pretty much since Spotify launched in the UK (is Spotify dumping me!?). I've tried logging out/logging in and uninstalling/installing in the Windows client but it doesn't help. Luckily my iPhone version is still working properly. When I registered there was no Facebook integration so I'm not sure if that's causing the problem.

Any help would be greatly appreciated,

Thanks,

Steve

[JacobHellden · Accepted solution]

Hi! 

I have the same problem as many of the others posting here. I'm reset to spotify free apparently due to failed payment, so I can't use spotify on my phone. I've reset my payment options but the same problem re-appears over and over again. I have sufficent funds so can't see why this keeps happening. 

Would really appreciate the help!

[Richard]

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@JacobHellden wrote:

Hi! 

I have the same problem as many of the others posting here. I'm reset to spotify free apparently due to failed payment, so I can't use spotify on my phone. I've reset my payment options but the same problem re-appears over and over again. I have sufficent funds so can't see why this keeps happening. 

Would really appreciate the help!

---

Likewise, I can't see why your payment failed but you can check all the usual reasons in our FAQs

To make sure everything's ok I've also cleared out your payment details from the system. Try re-entering them again and seeing how you get on.

[JacobHellden]

Thank you! It worked!

[eijamets]

Hello there,

I'm also facing the same problem with my eija.mets account. I should have a complimentary Spotify Premium from a Finnish telecomm company Sonera but my accont shows up as free. Sonera seems to be incapable of doing anything about my problem. Maybe you could help me out?

BR,

Eija

[eijamets]

Hi,

I'd lke to add that I've never loged in via Facebook.

BR,

Eija

[meahtenoha]

Hi eijamets - It looks like you haven't had Premium on this account since October. Have you been able to use Premium features recently?

If so, you've mostly likely got a second account with us. Just fill out our contact form so we can help hunt that down for you. 

[eijamets]

Hi Meredith,

No I haven't, I've been trying to get help from Sonera, but all they can suggest is to change my password. This, of course does not help at all.

I filled in the form yesterday but haven't recceived any reply, apart from the automated response pointing me here and FAQ. Is there any use replying to that message?

BR,

Eija

[meahtenoha · Accepted solution]

Yep, just reply directly to that message. Our payments team can then provide more details about your account via email. 

[eijamets]

OK  thanks, will do. I'll post about possile resolutions here.

BR,

Eija.

[eijamets]

Thanks Meredith

Sonera had screwed up somehow but now with the instructions received from your support they managed to correct their error.

Thanks again,

Eija

[meahtenoha]

Hi Eija - Thanks for letting us know everything is sorted now. Enjoy your tunes!

[user-removed]

Hi! my account har been reset from unlimited to free and my playlists are gone. I wrote to you about a week ago but didn't get any response. Case 00468850.

 

[Richard]

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@user-removed wrote:

Hi! my account har been reset from unlimited to free and my playlists are gone. I wrote to you about a week ago but didn't get any response. Case 00468850.

 

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I'll take a look into this.

[user-removed]

I received an email from spotify telling me that my account sirdave64, required a password reset due to an unauthorised log in attempt. When I followed the link my username no longer worked, and I have a number 12124633143, as my username and it is a free account. It also has been linked to my FB profile without my authorisation - the profile pic is my FB pic (I never log in to anything via FB).