Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with logging in, passwords, and account settings.
So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...
Newbie
83167 Views
9 replies
2 likes
Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?
Newbie
658917 Views
13 replies
4 likes
Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks
Newbie
740604 Views
18 replies
29 likes
Merhaba , ödeme yöntemini değiştir diye bir mesaj aldım ve yeni kart ekledim.Kartımdan 27 tl çekildiğini gördüm ve aile planına geçirildiğimi gördüm.Ben öğrenci planını kullanıyordum bu sebeple bilgim dahilinde olmayan bu değişikliğin iptal edilmesin...
Merhaba , ödeme yöntemini değiştir diye bir mesaj aldım ve yeni kart ekledim.Kartımdan 27 tl çekildiğini gördüm ve aile planına geçirildiğimi gördüm.Ben öğrenci planını kullanıyordum bu sebep...
Spotify Legend
4495 Views
3 replies
1 likes
I signed up for a student premium account it was approved which is supposed to last a year without any renewal. Without any notification and without my consent account has been being changed to family account and been charged the higher price. I woul...
I signed up for a student premium account it was approved which is supposed to last a year without any renewal. Without any notification and without my consent account has been being changed to famil...
Community Legend
760 Views
1 replies
0 likes
PlanPremiumCountryCanadaDevicesPC - Google Nest HubOperating SystemWindows 10 My Question or Issue:I have a premium family plan. There are 3 members within this plan. During the day, I login to my PC with Spotify on, while I work with headphones on. ...
Plan Premium Country Canada Devices PC - Google Nest Hub Operating System Windows 10 My Question or Issue: I have a premium family plan. There are 3 members within this plan. During ...
Newbie
2018 Views
2 replies
0 likes
PlanPremiumDeviceSamsung Galaxy A30Operating SystemAndroid My Question or IssueHello,I've signed up to Spotify lately using my phone, and bought a Premium account.Today I firstly tried login to my account from my computer, and I was not able to conne...
Plan Premium Device Samsung Galaxy A30 Operating System Android My Question or Issue Hello, I've signed up to Spotify lately using my phone, and bought a Premium account. Today ...
Community Legend
2382 Views
2 replies
0 likes
My band just released a new song last week and our live streams have been going up. However, whenever Spotify for Artists updates it's data at 12PM GMT, the live streams reset and we lose the streams we gained. For example, in the morning, we would s...
My band just released a new song last week and our live streams have been going up. However, whenever Spotify for Artists updates it's data at 12PM GMT, the live streams reset and we lose the streams...
Spotify Legend
3396 Views
1 replies
1 likes
PlanFreeCountryIndiaDeviceMotorola X4Operating SystemAndroid 9 Pie My Question or Issue Since almost a month now, whenever I use my Spotify on Cellular Data, It doesn't seem to work. It shows, "No internet connection available." However, on WiFi, it ...
Plan Free Country India Device Motorola X4 Operating System Android 9 Pie My Question or Issue Since almost a month now, whenever I use my Spotify on Cellular Data, I...
Newbie
15211 Views
31 replies
4 likes
PlanPremiumCountryNorwayDeviceMisc iPhonesOperating SystemiOS 13 My Question or IssueI signed up for Spotify Family to allow the whole family to listen to music, just to realize that you don't allow kids under the age of 13 to use Spotify. I have rea...
Plan Premium Country Norway Device Misc iPhones Operating System iOS 13 My Question or Issue I signed up for Spotify Family to allow the whole family to listen to music, just to real...
Visitor
5153 Views
4 replies
5 likes
My Question or Issue Bonjour, L'un des membres de mon Spotify Famille ne parvient plus à se connecter à son compte.Lorsque je fais "mot de passe oublié", le site me confirme qu'un email de réinitialisation a été envoyé, mais le membre ne reçoit rien ...
My Question or Issue Bonjour, L'un des membres de mon Spotify Famille ne parvient plus à se connecter à son compte. Lorsque je fais "mot de passe oublié", le site me confirme qu'un...
Roadie
2395 Views
3 replies
0 likes
Problems with the lyrics:Some songs don't have lyrics Some songs don't have time-synced lyrics"Behind the lyrics" feature isn't good. I get why it would be, but sometimes I just want to see the lyrics. Maybe you can add a button where you can alterna...
Problems with the lyrics: Some songs don't have lyrics Some songs don't have time-synced lyrics "Behind the lyrics" feature isn't good. I get why it would be, but sometimes I just want to s...
Spotify Legend
828 Views
1 replies
4 likes
I really think you guys ruined the Daily Mixes. I loved that they used to endlessly load songs even if I knew a lot of them or sometimes there were repeats, still I would always find a ton of new songs/artists that way. Now there's only 50 songs whic...
I really think you guys ruined the Daily Mixes. I loved that they used to endlessly load songs even if I knew a lot of them or sometimes there were repeats, still I would always find a ton of new son...
Casual Listener
813 Views
1 replies
3 likes
I was sharing a family plan with my boyfriend (the plan and payments are in his name) but as we have now split up I would like to set up my own plan in my own name. I can't create a new account currently as my email is in use and I don't want to lose...
I was sharing a family plan with my boyfriend (the plan and payments are in his name) but as we have now split up I would like to set up my own plan in my own name. I can't create a new account curre...
Spotify Legend
2749 Views
3 replies
0 likes
PlanFreeCountryItalyOperating SystemWindows 10 My Question or IssueIt's been a week or so since my ads changed language, from Italian to German. I haven't changed the system's laguage and I've always been in Italy. I tried to check my IP but it says ...
Plan Free Country Italy Operating System Windows 10 My Question or Issue It's been a week or so since my ads changed language, from Italian to German. I haven't changed the system's la...
Roadie
864 Views
1 replies
0 likes
Somewhere around early march my email and password had been leaked on pastebin and I got a bunch of emails about suspicious logins on my account. I immediately changed my password everywhere and doing this logged me out of Spotify on my phone and pc....
Somewhere around early march my email and password had been leaked on pastebin and I got a bunch of emails about suspicious logins on my account. I immediately changed my password everywhere and doin...
Community Legend
545 Views
1 replies
0 likes
Hello, one of my emails was used to create an account in Spotify, i did not create this account. I already have and use Spotify on a different email I have two different emails, one for work and another one for stuff like spotify, those emails are no...
Hello, one of my emails was used to create an account in Spotify, i did not create this account. I already have and use Spotify on a different email I have two different emai...
Community Legend
4534 Views
3 replies
0 likes
Olá a algum tempo recebi uma mensagem promocional para utilizar o prêmio por três meses gratuitamente fiz o cadastro tudo certinho e o que aconteceu?! Não consegui utilizar nada de prêmio nem nada e agora dia 02/04/20202 fui cobrado no valor de 16,90...
Olá a algum tempo recebi uma mensagem promocional para utilizar o prêmio por três meses gratuitamente fiz o cadastro tudo certinho e o que aconteceu?! Não consegui utilizar nada de prêmio nem nada e ...
Roadie
510 Views
1 replies
0 likes
Hi, There was an option on the webpage where i could see my devices where i downloaded the music and stored offline. Since last year or so i cant see that option and it would be really nice to see them again. When i download songs on a new device it ...
Hi, There was an option on the webpage where i could see my devices where i downloaded the music and stored offline. Since last year or so i cant see that option and it would be really nice ...
Spotify Legend
2124 Views
3 replies
0 likes
Hello,I just noticed that I was charged every month despite I am a member of the family plan and should not pay at all. We double-checked that with my sister and she was charged too. Ofc I can provide all the documents proofing the payments.Also, I n...
Hello, I just noticed that I was charged every month despite I am a member of the family plan and should not pay at all. We double-checked that with my sister and she was charged too. Ofc I can prov...
Spotify Legend
547 Views
3 replies
0 likes
Plan nonCountryUSADevice(MacBook)My Question or Issuei just notices about 3 days ago that people are logging into my account dating back to feb 24 this year i've done every thing and i mean everything i have been told to do but nothing work they just...
Plan non CountryUSA Device(MacBook) My Question or Issue i just notices about 3 days ago that people are logging into my account dating back to feb 24 this year i've done every thing and i mean e...
Roadie
530 Views
1 replies
0 likes
While reviewing my credit card statements I just realized I've been getting double charged by Spotify since last July (2019)! I have a Family Plan (U.S.A.) so I have been getting billed monthly for $16.11 for the Family Plan. Perfect!I just now reali...
While reviewing my credit card statements I just realized I've been getting double charged by Spotify since last July (2019)! I have a Family Plan (U.S.A.) so I have been getting billed monthly for $...
Casual Listener
1451 Views
3 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Casual Listener
624 Views
2 replies
0 likes
