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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

hinika

Newbie

293619 Views

529 replies

34 likes

Account
Free
  • 293619 Views
  • 529 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

Babyodaa

Roadie

13735 Views

6 replies

11 likes

Security
  • 13735 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

1r0nm0nk3y

Casual Listener

541884 Views

990 replies

115 likes

Account
  • 541884 Views
  • 990 replies
  • 115 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

129749 Views

74 replies

12 likes

Account
Login
Premium
  • 129749 Views
  • 74 replies
  • 12 likes

Are minutes counted when Spotify is playing on another device?

Hi there! When I listen to music on another device (e.g. speaker), it doesn't show on Friend Activity. However, if I'm playing directly from my laptop and phone, it shows. Why is that? Also, do minutes listened to on another device also count towards...

Newbie

Hi there!   When I listen to music on another device (e.g. speaker), it doesn't show on Friend Activity. However, if I'm playing directly from my laptop and phone, it shows. Why is that? &nbs...

AdamDamon

Spotify Star

18628 Views

1 replies

4 likes

Account
Premium
  • 18628 Views
  • 1 replies
  • 4 likes

Please delete.

Please delete.

Newbie

Please delete.

Billy-J

Spotify Star

478 Views

1 replies

0 likes

Account
Other
Security
  • 478 Views
  • 1 replies
  • 0 likes

account no longer exists, can't retrieve

For years I've had a free Spotify plan and was perpetually logged in both on my Mac laptop and iPhone. Several months ago I changed my Instagram username and within seconds of changing it I was logged out of my Spotify account on both devices and my ...

Casual Listener

For years I've had a free Spotify plan and was perpetually logged in both on my Mac laptop and iPhone. Several months ago I changed my Instagram username and within seconds of changing it I was logge...

Billy-J

Spotify Star

1171 Views

3 replies

0 likes

Account
Free
  • 1171 Views
  • 3 replies
  • 0 likes

Playlists

Plan PremiumCountry RussiaOperating System Windows 10My Question or IssueHello, I use the service for a month, during this time I did not receive a single "Discover Weekly" playlist. What should I do to make it appear?

Visitor

  Plan Premium Country Russia Operating System Windows 10 My Question or Issue Hello, I use the service for a month, during this time I did not receive a single "Discover Wee...

Billy-J

Spotify Star

404 Views

1 replies

0 likes

Other
  • 404 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cant change any of my personal info

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI linked my account with my facebook years ago but have since deleted my facebook. Id like to...

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I linke...

Ver

Spotify Legend

435 Views

1 replies

1 likes

Account
  • 435 Views
  • 1 replies
  • 1 likes

I cant log in my account

PlanPremiumCountryIsraelDeviceSamsung Galaxy note 20Operating SystemAndroid Oreo My Question or IssueI have another account and beacuse I don't remember the password I cant log in to it so I opened a new Spotify account. I can't log in to my email ei...

Newbie

Plan Premium Country Israel Device Samsung Galaxy note 20 Operating System Android Oreo   My Question or Issue I have another account and beacuse I don't remember the password I ...

MichaelSawers

Regular

555 Views

1 replies

0 likes

Account
Login
Premium
  • 555 Views
  • 1 replies
  • 0 likes

no access to Premium version after password reset

After resetting my password on Spotify Premium I have no longer access to my Premium account. It only gives me access to my old Premium-Free account which has a different username.

Visitor

After resetting my password on Spotify Premium I have no longer access to my Premium account. It only gives me access to my old Premium-Free account which has a different username.

Joel-M

Composer

458 Views

1 replies

0 likes

Account
Login
  • 458 Views
  • 1 replies
  • 0 likes

Facebook Email Address and Spotify Email Address Differ

My account is logged in through Facebook. I have since updated my email address for Facebook. Annoyingly, this update has not come through on my Spotify account. So any emails I get I can't see because they're being sent to an email address which is ...

Newbie

My account is logged in through Facebook. I have since updated my email address for Facebook. Annoyingly, this update has not come through on my Spotify account. So any emails I get I can't see becau...

Joel-M

Composer

632 Views

1 replies

0 likes

  • 632 Views
  • 1 replies
  • 0 likes

Unable to login to Spotify app on a Roku TV

Trying to setup Spotify on a Roku TV - TCL Series 8.I've gone through the pairing process with the code and website. I am able to see my profile at the launch screen within Spotify. however, when I click on it to log in, I receive an error message th...

Visitor

Trying to setup Spotify on a Roku TV - TCL Series 8. I've gone through the pairing process with the code and website. I am able to see my profile at the launch screen within Spotify. however, when I...

Billy-J

Spotify Star

2574 Views

5 replies

0 likes

Account
  • 2574 Views
  • 5 replies
  • 0 likes

Superuser Contribution Searching for Playlists/Users without using link

My Question or IssueDear Spotify Community, I have created an account called MOKOH Music and have made a few public playlists. I know i can share the profile and the lists through sending people the links provided, but I am wondering why it is not po...

Casual Listener

My Question or Issue Dear Spotify Community, I have created an account called MOKOH Music and have made a few public playlists. I know i can share the profile and the lists through sending people th...

Mihail

Spotify Legend

1455 Views

3 replies

0 likes

Account
  • 1455 Views
  • 3 replies
  • 0 likes

Superuser Contribution In my account I can't use the premium benefits.

I'm in a family plan but I am the only one that can't use premium. In the family plan my account appears but can't use it. Why and how can i fix it?

Casual Listener

I'm in a family plan but I am the only one that can't use premium. In the family plan my account appears but can't use it. Why and how can i fix it?

Xenia

Moderator

636 Views

5 replies

1 likes

Account
Free
Other
Premium
  • 636 Views
  • 5 replies
  • 1 likes

Superuser Contribution liked songs always shuffle completely

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountryGermanyDeviceHuawei P8-LightOperating SystemAndroid My Question or IssueHi everyone,actually i have got two issues...

Newbie

None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country Germany Device Huawei P8-Light Operating System An...

Mihail

Spotify Legend

1863 Views

2 replies

0 likes

Login
Other
Premium
  • 1863 Views
  • 2 replies
  • 0 likes

account disabled and i don't know what to do

PlanFreeCountry: US DeviceBoth my iphone and mac laptop My Question or Issueso basically i was trying to log into my normal account and it was said no, so it wasn't working and i got an email saying that my account had been disabled and when i asked ...

Casual Listener

  Plan Free Country: US   Device Both my iphone and mac laptop   My Question or Issue so basically i was trying to log into my normal account and it was said no❤️, so it wasn'...

Billy-J

Spotify Star

548 Views

3 replies

0 likes

Free
  • 548 Views
  • 3 replies
  • 0 likes

Superuser Contribution Option for changing the origin country is not working (Premium)

Hello dear community!I want to invite my friends I live with to my family account. But my origin country can not be changed. Yes I already saw the help section with how to do it and yes I already did it. And no it is not working, I can change everyth...

Casual Listener

Hello dear community! I want to invite my friends I live with to my family account. But my origin country can not be changed. Yes I already saw the help section with how to do it and yes I already d...

Cannacionado

Casual Listener

816 Views

2 replies

0 likes

Account
Premium
  • 816 Views
  • 2 replies
  • 0 likes

Moving premium to a different account.

PlanPremiumCountryUS DeviceiPhone 8Operating SystemiOS 10 My Question or IssueThis is a bit of a doozy. I have been a premium member for a few years, but wish to move the premium service to a different account. I had first created the account with fa...

Visitor

  Plan Premium Country US   Device iPhone 8 Operating System iOS 10   My Question or Issue This is a bit of a doozy. I have been a premium member for a few years, but wish ...

Billy-J

Spotify Star

425 Views

1 replies

0 likes

Login
Premium
Subscription
  • 425 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution I can't change my email

PlanPremiumCountryCzechDeviceSamsung Galaxy 7Operating SystemAndroid, Windows 10 (PC) My Question or IssueI am logged in via facebook. My old email will stop working in 2 weeks. I changed my e-mail on Facebook a few days ago. But Spotify constantly u...

Regular

Plan Premium Country Czech Device Samsung Galaxy 7 Operating System Android, Windows 10 (PC)   My Question or Issue I am logged in via facebook.  My old email will stop working i...

Emilia_8

Community Legend

1245 Views

8 replies

0 likes

Account
  • 1245 Views
  • 8 replies
  • 0 likes

Solved!!Superuser Contribution Can't log in, says I'm offline

PlanFreeCountryUkDevicepixel 3Operating SystemAndroid version 10Spotify version: 8.5.70.868 My Question or IssueSame as reported elsewhere: can't log into the mobile app, as it keeps saying I'm offline. Have tried the various workarounds of re-enteri...

Casual Listener

Plan Free Country Uk Device pixel 3 Operating System Android version 10 Spotify version: 8.5.70.868     My Question or Issue Same as reported elsewhere: can't log into the mobil...

Alastairward

Casual Listener

2523 Views

2 replies

0 likes

Account
Free
Login
  • 2523 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Can't Change Account Information

PlanFreeCountryUS I'm in the process of trying to transfer my account from Free to the Student Discount Plan, and in order to verify me as a student, my birthday needs to be correct. Little did I know, when I entered '02 into the information for my b...

Casual Listener

  Plan Free Country US   I'm in the process of trying to transfer my account from Free to the Student Discount Plan, and in order to verify me as a student, my birthday needs to be co...

Caliope

Casual Listener

1026 Views

4 replies

0 likes

Account
  • 1026 Views
  • 4 replies
  • 0 likes

I can't do anything on my Spotify for Artists account

I can't do anything on my Spotify for Artists account. please, help me!! as  you can see I can't add or remove any team

Newbie

I can't do anything on my Spotify for Artists account. please, help me!!  as  you can see I can't add or remove any team 😞

Emilia_8

Community Legend

608 Views

2 replies

0 likes

Account
Login
  • 608 Views
  • 2 replies
  • 0 likes

Superuser Contribution Constant Hacking

All of my accounts (when possible) have 2-Factor Authentication and I regularly change passwords to random strings of symbols, numbers, and letters.I can't keep my Spotify account secured for more than a month. In fact, I just changed my password two...

Visitor

All of my accounts (when possible) have 2-Factor Authentication and I regularly change passwords to random strings of symbols, numbers, and letters. I can't keep my Spotify account secured for more ...

Elena

Moderator

555 Views

1 replies

0 likes

Account
Security
  • 555 Views
  • 1 replies
  • 0 likes