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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80524 Views

9 replies

2 likes

Account
Login
  • 80524 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

654230 Views

13 replies

4 likes

Account
  • 654230 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

734773 Views

18 replies

29 likes

  • 734773 Views
  • 18 replies
  • 29 likes

Estou sendo cobrado por um serviço que não estou usando

Olá a algum tempo recebi uma mensagem promocional para utilizar o prêmio por três meses gratuitamente fiz o cadastro tudo certinho e o que aconteceu?! Não consegui utilizar nada de prêmio nem nada e agora dia 02/04/20202 fui cobrado no valor de 16,90...

Visitor

Olá a algum tempo recebi uma mensagem promocional para utilizar o prêmio por três meses gratuitamente fiz o cadastro tudo certinho e o que aconteceu?! Não consegui utilizar nada de prêmio nem nada e ...

OneByBoo

Roadie

509 Views

1 replies

0 likes

Account
  • 509 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Dont see my current offline devices

Hi, There was an option on the webpage where i could see my devices where i downloaded the music and stored offline. Since last year or so i cant see that option and it would be really nice to see them again. When i download songs on a new device it ...

Casual Listener

Hi,   There was an option on the webpage where i could see my devices where i downloaded the music and stored offline. Since last year or so i cant see that option and it would be really nice ...

Dian

Spotify Legend

2117 Views

3 replies

0 likes

Account
  • 2117 Views
  • 3 replies
  • 0 likes

Superuser Contribution Family subscriptions - being charged twice

Hello,I just noticed that I was charged every month despite I am a member of the family plan and should not pay at all. We double-checked that with my sister and she was charged too. Ofc I can provide all the documents proofing the payments.Also, I n...

Casual Listener

Hello, I just noticed that I was charged every month despite I am a member of the family plan and should not pay at all. We double-checked that with my sister and she was charged too. Ofc I can prov...

Mario

Spotify Legend

532 Views

3 replies

0 likes

Premium
Subscription
  • 532 Views
  • 3 replies
  • 0 likes

login in other countries

Plan nonCountryUSADevice(MacBook)My Question or Issuei just notices about 3 days ago that people are logging into my account dating back to feb 24 this year i've done every thing and i mean everything i have been told to do but nothing work they just...

Casual Listener

Plan non CountryUSA Device(MacBook) My Question or Issue i just notices about 3 days ago that people are logging into my account dating back to feb 24 this year i've done every thing and i mean e...

OneByBoo

Roadie

526 Views

1 replies

0 likes

Account
Login
Security
  • 526 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why am I being double-charged and how do I make it stop?

While reviewing my credit card statements I just realized I've been getting double charged by Spotify since last July (2019)! I have a Family Plan (U.S.A.) so I have been getting billed monthly for $16.11 for the Family Plan. Perfect!I just now reali...

Casual Listener

While reviewing my credit card statements I just realized I've been getting double charged by Spotify since last July (2019)! I have a Family Plan (U.S.A.) so I have been getting billed monthly for $...

jbramwell

Casual Listener

1436 Views

3 replies

0 likes

Account
  • 1436 Views
  • 3 replies
  • 0 likes

Superuser Contribution Why isn't there a Connect Facebook button under Social

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Casual Listener

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

VolkanKutlu

Casual Listener

616 Views

2 replies

0 likes

Account
  • 616 Views
  • 2 replies
  • 0 likes

Premium Familie staat in eens op gratis??

PlanFree/PremiumCountryNetherlands Sinds 2 dagen is mijn familie premium ineens naar gratis account gegaan terwijl er in maart nog is afgeschreven. Hoe kan ik dit oplossen???

Casual Listener

Plan Free/Premium Country Netherlands   Sinds 2 dagen is mijn familie premium ineens naar gratis account gegaan terwijl er in maart nog is afgeschreven.   Hoe kan ik dit oplossen??? ...

Fireztorm-nl

Casual Listener

740 Views

6 replies

0 likes

Account
  • 740 Views
  • 6 replies
  • 0 likes

Connecting to new Facebook account has not updated Spotify name

A year or so ago, I disconnected my Facebook account from Spotify. Naturally, I ended up with the string of numbers username. My Facebook account was later disabled without warning, and I have been unable to recover it for the past 7 months. Hoping t...

Newbie

A year or so ago, I disconnected my Facebook account from Spotify. Naturally, I ended up with the string of numbers username. My Facebook account was later disabled without warning, and I have been u...

OneByBoo

Roadie

430 Views

1 replies

0 likes

Account
  • 430 Views
  • 1 replies
  • 0 likes

Superuser Contribution Recover deleted playlist

PlanPremiumCountryCanadaDeviceiPhone 8 plus My Question or IssueAll of my playlists that I have deleted are no longer listed under the "Recover playlist" on my account page. I've been able to recover playlists before in the past but it seems as if th...

Visitor

Plan Premium Country Canada Device iPhone 8 plus   My Question or Issue All of my playlists that I have deleted are no longer listed under the "Recover playlist" on my account page. I've...

Elena

Moderator

582 Views

2 replies

0 likes

Account
Premium
  • 582 Views
  • 2 replies
  • 0 likes

Ann strange account got intertwined with my account.

Hi there,I have a strange problem with my Spotify account. I suddenly have a ghost account with a different name and age. This strange account seems to have intertwine it self with my real (paid-for) account.(the ghost account is a free version) For ...

Visitor

Hi there, I have a strange problem with my Spotify account. I suddenly have a ghost account with a different name and age. This strange account seems to have intertwine it self with my real (paid-fo...

OneByBoo

Roadie

561 Views

1 replies

0 likes

Account
Login
Other
  • 561 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can't connect with my email, just with facebook account

PlanPremiumCountryBrazilDeviceNotebook and Samsung CellphoneOperating SystemWindows 10 and Android My Question or IssueI was conneting to Spotfy with my facebook, but now I want to use my email. So I tried to follow the topic (https://community.spoti...

Casual Listener

Plan Premium Country Brazil Device Notebook and Samsung Cellphone Operating System Windows 10 and Android  My Question or Issue I was conneting to Spotfy with my facebook, but now ...

Elena

Moderator

2116 Views

5 replies

0 likes

Account
Login
  • 2116 Views
  • 5 replies
  • 0 likes

Solved!! Can't see songs band of AM Conspiracy

Plan/PremiumCountryTurkey Device(iPhone 11, )Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHi. As I see AM Conspiracy is on Spotify but i cant see any on their songs.I really want to listen them. Thanks.

Casual Listener

  Plan /Premium Country Turkey   Device (iPhone 11, ) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hi. As I see AM Conspiracy is on ...

OneByBoo

Roadie

1716 Views

3 replies

0 likes

Account
Other
Premium
Unlimited
  • 1716 Views
  • 3 replies
  • 0 likes

Fraud Account on my CC

Spotify showed up on my CC account, How can I cancel it.. I never ordered it?

Visitor

Spotify showed up on my CC account, How can I cancel it.. I never ordered it?   

EthanS1

Community Legend

453 Views

1 replies

0 likes

Account
  • 453 Views
  • 1 replies
  • 0 likes

Solved!! Two artist account

Hi guys,I have a problem and I don't know how to solve it.I am an artist and I noticed that I have two accounts that probably accidentally set up different labels.Is it possible to "pair" them?Thanks for your advices, Adam

Visitor

Hi guys, I have a problem and I don't know how to solve it. I am an artist and I noticed that I have two accounts that probably accidentally set up different labels. Is it possible to "pair" them?...

EthanS1

Community Legend

959 Views

2 replies

0 likes

Account
  • 959 Views
  • 2 replies
  • 0 likes

Cant play nightwish

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy problem is, that I cant play nightwish.I have premium spotify, and I can play all other ba...

Regular

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue My prob...

Heseheino

Regular

1640 Views

13 replies

0 likes

Premium
  • 1640 Views
  • 13 replies
  • 0 likes

Solved!! Multiple logins to my account.

PlanPremiumCountryItalyDeviceSamsung S10Operating SystemAndroid My Question or IssueHello everybody. I have been receiving emails for a few days telling me that my Spotify has been accessed from various locations in the world Russia Brazil United Sta...

Visitor

Plan Premium Country Italy Device Samsung S10 Operating System Android   My Question or Issue Hello everybody. I have been receiving emails for a few days telling me that my Spotify ha...

user-removed

Not applicable

3362 Views

6 replies

0 likes

Account
  • 3362 Views
  • 6 replies
  • 0 likes

Superuser Contribution Going from family to standard premium account

My Question or IssueHi, I would like t leave the family account I am in (I am not the admin) and go to an individual premium account but the only available plans in my account page are 'premium for students' and free.I have tried in thre different br...

Casual Listener

    My Question or Issue Hi, I would like t leave the family account I am in (I am not the admin) and go to an individual premium account but the only available plans in my account page ...

Ivan

Spotify Legend

1500 Views

7 replies

0 likes

Account
Subscription
  • 1500 Views
  • 7 replies
  • 0 likes

Superuser Contribution delete APA ADANYA from my account

how can i fix thisPlan/PremiumCountrynetherlandsDeviceandroidOperating Systemwindows 10 My Question or Issuedelete APA ADANYA from my account its not mine

Regular

how can i fix this Plan/Premium Country netherlands Device android Operating System windows 10   My Question or Issue delete APA ADANYA from my account  its not mine

EthanS1

Community Legend

2318 Views

9 replies

0 likes

Premium
  • 2318 Views
  • 9 replies
  • 0 likes

Cant access my account

PlanPremiumCountryMalaysiaDeviceIphone 6sOperating SystemIios 13 My Question or IssueI cant access my old account that with premium subscription because of my account didnt link with any email and i forgot the password. I used to login with my phone ...

Newbie

Plan Premium Country Malaysia Device Iphone 6s Operating SystemI ios 13   My Question or Issue I cant access my old account that with premium subscription because of my account didnt l...

Emilia_8

Community Legend

649 Views

1 replies

1 likes

Account
  • 649 Views
  • 1 replies
  • 1 likes

Superuser Contribution Account hacked and hijacked even after i changed password and logged out of all account

Hello can you please help, a few weeks ago i notice that when i was listening to music with my account it suddenly stopped and changed to another song. Then i also noticed that the liked song increase to more than 100+ when normally it's only around ...

Visitor

Hello can you please help, a few weeks ago i notice that when i was listening to music with my account it suddenly stopped and changed to another song. Then i also noticed that the liked song increas...

AdamDamon

Spotify Star

1735 Views

6 replies

0 likes

Account
  • 1735 Views
  • 6 replies
  • 0 likes