My user name has been changed

[m4rk3014]

my email address [email address removed] is no longer attached to my user name m4rk3014 ,it seems to be logged to another user name m4rk301-gb and when I log on to this account none of my playlists are there so I know it is not my account ,I am extremely unhappy about this as I am a Vodafone customer and pay them for a premium account that I have now not been able to use for a week whilst on holiday in spain ,please can you sort this issue out as soon as possible

[Maxim]

Hey @m4rk3014,

Spotify Support can look into this :).

Contact form: https://support.spotify.com/contact-spotify-support/?contact
Facebook: https://www.facebook.com/SpotifyCares/
Twitter: https://twitter.com/spotifycares

If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotify Support usually replies within 24-48 hours.

[m4rk3014]

thanks mate ,i did contact customer support and they told me to sign up here and ask which i think is very unhelpful of them as i pay for a service and when it goe wrong they expect me to find my own solution !!! verybad service

[Maxim]

As mentioned in my last post: If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotify Support usually replies within 24-48 hours.

[m4rk3014]

done that Maxim and got the same response my friend.

[Maxim]

Hmm. Can you reach out to them via Facebook or Twitter?

[m4rk3014]

wouldnt have a clue where to start Maxim

[Maxim]

@m4rk3014

I've heard that your issue is being resolved via email 🙂