No password reset email

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No password reset email

viktorandersson
Newbie

Plan

Premium

Country

 Sweden

Device

Everyone

Operating System

Everyone

 

My Question or Issue

One day my password seems to have been changed some how, and I didn't do it. I have access to the email adress of my Spotify account (which I have verified is correct), but when I try to reset the password I won't receive any mail. Nothing in the inbox, nothing in the spam folder and I don't have any other filtering folder. I have tried to reset via username - no email. I have tried to reset by entering my email - still nothing.

 

I am able to log in via the facebook-button, but I cannot change the password from inside, since the old password has been changed and is needed to make a new one. I don't have access to facebook in my workspace, so I am unable to login during workhours.

1 Reply

Re: No password reset email

Rock Star 11
Rock Star 11

Hi @viktorandersson!

I'm sorry to hear you're having trouble with this. It sounds like someone else may have gained access to your Spotify account. I'd recommend checking out this Support article for the next steps to take.

 

Let me know how things go!

Jose_MRock Star 11
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