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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 422534 Views
  • 965 replies
  • 108 likes
  • Account
  • 422534 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1187157 Views
  • 119 replies
  • 116 likes
  • Account
  • 1187157 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 103766 Views
  • 70 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103766 Views
  • 70 replies
  • 10 likes

Account login

PlanFreeCountrySouth Africa DeviceSamsung Galaxy S8Operating SystemAndroid My Question or Issue When I try to change my country settings, South africa doesn't show up in the drop bar that allows you to choose your country.. am unable to access my mus...

  • Casual Listener
  • Plan Free Country South Africa  Device Samsung Galaxy S8 Operating System Android   My Question or Issue  When I try to change my country settings, South africa doesn't show ...
  • Jose_M
  • Spotify Star
  • 947 Views
  • 7 replies
  • 1 likes
  • Account
    Login
  • 947 Views
  • 7 replies
  • 1 likes

Unwanted songs not on my playlist playing

PlanPremiumCountry UKDevice(iPhone 7, Desktop (Windows)Operating System(iOS 12, Windows 10,) My Question or IssueWhen I am choosing a playlist, it keeps jumping to a different song that I haven't heard of and isn't on any of my playlists. I have trie...

  • Newbie
  • Plan Premium Country  UK Device (iPhone 7, Desktop (Windows) Operating System (iOS 12, Windows 10,)   My Question or Issue When I am choosing a playlist, it keeps jumping to a dif...
  • osornios
  • Spotify Star
  • 406 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 406 Views
  • 1 replies
  • 0 likes

Can't find my username

PlanPremiumCountry USA My Question or IssueI own a business, and the Spotify account is on public, but when you search the username, nothing comes up. I tried connecting it to Facebook, but I still can't find my username when searching through someon...

  • Newbie
  • Plan Premium Country  USA   My Question or Issue I own a business, and the Spotify account is on public, but when you search the username, nothing comes up. I tried connecting i...
  • osornios
  • Spotify Star
  • 1024 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 1024 Views
  • 1 replies
  • 0 likes

My username

Hi, I created a Spotify but my username contains a lot of numbers and letters. I'm using Premium. My phone is Galaxy A5 and my operating system is android oreo.Operating SystemCan you help me with the changing my username?

  • Newbie
  • Hi, I created a Spotify but my username contains a lot of numbers and letters. I'm using Premium.  My phone is Galaxy A5 and my operating system is android oreo. Operating System Ca...
  • Bethany_Dawn
  • Community Legend
  • 577 Views
  • 1 replies
  • 0 likes
  • Account
  • 577 Views
  • 1 replies
  • 0 likes

Solved!! family member and student discount question

PlanFreeCountry USADeviceiPhone 8+Operating SystemWindows 10 My Question or Issue One of my family members signed up for the student discount in my name - how do I make sure that I alone will be able to get the student discount? When I go to set it u...

  • Casual Listener
  •   Plan Free Country  USA Device iPhone 8+ Operating System Windows 10   My Question or Issue  One of my family members signed up for the student discount in my name - h...
  • egvickers
  • Casual Listener
  • 1999 Views
  • 4 replies
  • 0 likes
  • Account
    Login
    Premium
    Security
    Subscription
  • 1999 Views
  • 4 replies
  • 0 likes

Superuser Contribution Not recognising Facebook account

hiyaIve recently downloaded Spotify on my iPhone8 after having it on my iPod. When I tried logging in it said I did not have a Facebook account assosciated to the account (which I did and it shows on my Facebook). So I reset my Spotify password and l...

  • Newbie
  • hiya Ive recently downloaded Spotify on my iPhone8 after having it on my iPod. When I tried logging in it said I did not have a Facebook account assosciated to the account (which I did and it shows ...
  • Guido
  • Spotify Legend
  • 745 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 745 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify connect on Argon Stream 2 failure

I an a friend used the Argon Stream 2 since many monthy without any complaints. We have two different spotify accounts and could change connect to Argon without problem. Since about a month or so only one of us can see the Argon Stream. The only way ...

  • Casual Listener
  • I an a friend used the Argon Stream 2 since many monthy without any complaints. We have two different spotify accounts and could change connect to Argon without problem. Since about a month or s...
  • dualcs714q
  • Casual Listener
  • 3194 Views
  • 2 replies
  • 0 likes
  • Premium
  • 3194 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Unable to log in into app after changing country

PlanFreeCountrySlovakiaDeviceiPhone 6 My Question or Issue Hello, I’ve changed country on my profile after I moved to different country (from Czech rep. to Slovakia). But my app still does to allow me to log in showing the same error reagrding the us...

  • Casual Listener
  • Plan Free Country Slovakia Device iPhone 6   My Question or Issue  Hello, I’ve changed country on my profile after I moved to different country (from Czech rep. to Slovakia). But my...
  • Guido
  • Spotify Legend
  • 518 Views
  • 3 replies
  • 0 likes
  • Account
    Login
  • 518 Views
  • 3 replies
  • 0 likes

Recover older Wrapped-playlists?

PlanPremiumCountrySweden DeviceSony Xperia X Compact F5321Operating SystemAndroid 8.0 and Windows 10 My Question or IssueIs there any way to recover personal Wrapped/Most played songs-playlists from previous years if I havn't saved them?

  • Newbie
  • Plan Premium Country Sweden  Device Sony Xperia X Compact F5321 Operating System Android 8.0 and Windows 10   My Question or Issue Is there any way to recover personal Wrappe...
  • Jose_M
  • Spotify Star
  • 2994 Views
  • 1 replies
  • 0 likes
  • Other
  • 2994 Views
  • 1 replies
  • 0 likes

username buggy, want to change it

Hello! So, I've registered on Spotify and didn't use it for a few days until I bought 3 months of subscription. Now, while listening to music, I realized that my username isn't "afyns514" (how it's actually supposed to be) but "e4m2wb51y2rs2n58168t3t...

  • Newbie
  • Hello!   So, I've registered on Spotify and didn't use it for a few days until I bought 3 months of subscription.  Now, while listening to music, I realized that my username isn't "afyns...
  • OneByBoo
  • Roadie
  • 458 Views
  • 1 replies
  • 0 likes
  • Account
  • 458 Views
  • 1 replies
  • 0 likes

Profile Name change

My Spotify profile plan is free now. However i connected my Facebook profile to my Spotify account, it's still showing my profile name only with numbers. I uninstalled Spotify from my Windows 10 desktop and logout from mobile phone, and then installe...

  • Regular
  • My Spotify profile plan is free now. However i connected my Facebook profile to my Spotify account, it's still showing my profile name only with numbers.   I uninstalled Spotify from my Window...
  • OneByBoo
  • Roadie
  • 346 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
  • 346 Views
  • 1 replies
  • 0 likes

Can't hear a song from my playlist

PlanFreeCountrySpain DeviceLaptop Lenovo ideapad330Operating SystemWindows 10 My Question or IssueAdd a while ago a song by Milky Chance (Stolen Dance) from the album "Spotify Version - Life from Berlin" and today I tried to play that song from the A...

  • Newbie
  • Plan Free Country Spain   Device Laptop Lenovo ideapad330 Operating System Windows 10   My Question or Issue Add a while ago a song by Milky Chance (Stolen Dance) from the album ...
  • calyssa
  • Newbie
  • 831 Views
  • 2 replies
  • 0 likes
  • Account
    Free
  • 831 Views
  • 2 replies
  • 0 likes

Superuser Contribution Lost control of the email associated to the account. Can't login - Can't reset.

I have been using spotify for 5 years, I have been premium for more than three. Account: adv0r . Password I am 99.99% sure of. Now all of a sudden I get logout from both mobile and web app. Can't login again, wrong password. The email address associa...

  • Visitor
  • I have been using spotify for 5 years, I have been premium for more than three.   Account: adv0r . Password I am 99.99% sure of.   Now all of a sudden I get logout from both mo...
  • Katerina
  • Spotify Legend
  • 487 Views
  • 2 replies
  • 0 likes
  • Account
  • 487 Views
  • 2 replies
  • 0 likes

Superuser Contribution account issues

Hi,I have 3 different spotify accounts, 2 free and 1 Premium account. My premium account is linked to an email account that I had last year and now cannot access as it's with my previous employer, therefore I cannot reset my password as the email goe...

  • Casual Listener
  • Hi, I have 3 different spotify accounts, 2 free and 1 Premium account. My premium account is linked to an email account that I had last year and now cannot access as it's with my previous employer, ...
  • Katerina
  • Spotify Legend
  • 613 Views
  • 2 replies
  • 0 likes
  • Premium
  • 613 Views
  • 2 replies
  • 0 likes

Facebook name

I had one facebook account conected to spotify, so the name of this account was the one that showed when people looked for my profile. But today I changed and conected another account on spotify, my profile name has changed already, but my friends ca...

  • Casual Listener
  • I had one facebook account conected to spotify, so the name of this account was the one that showed when people looked for my profile. But today I changed and conected another account on spotify, my ...
  • Beah
  • Casual Listener
  • 362 Views
  • 2 replies
  • 0 likes
  • Account
  • 362 Views
  • 2 replies
  • 0 likes

2017 Wrapped

PlanPremiumCountry USADeviceWindows PCOperating SystemWindows 10 Is there any way I would be able to access the overview picture of My 2017 Wrapped, I know 2018 Wrapped just started but I wanted to go back and compare, I just wanted the overview pict...

  • Casual Listener
  • Plan Premium Country  USA Device Windows PC Operating System Windows 10   Is there any way I would be able to access the overview picture of My 2017 Wrapped, I know 2018 Wrapped ju...
  • Jose_M
  • Spotify Star
  • 568 Views
  • 3 replies
  • 0 likes
  • Account
  • 568 Views
  • 3 replies
  • 0 likes

Payment taken twice from two accounts

PlanPremiumCountry UKDeviceiPhone 5Operating SystemiOS My Question or Issue My Spotify payment was taken out of my Monzo account and then also from my hsbc account. I have never given Spotify my Monzo account details! Why was my payment taken twice? ...

  • Newbie
  • Plan Premium Country  UK Device iPhone 5 Operating System iOS    My Question or Issue  My Spotify payment was taken out of my Monzo account and then also from my hsbc ac...
  • Jose_M
  • Spotify Star
  • 324 Views
  • 1 replies
  • 1 likes
  • Account
  • 324 Views
  • 1 replies
  • 1 likes

Deleted Facebook account and Spotify is messed up

So back in June I deleted my facebook accounts which was linked with my Spotify account. The spotify account was saved in my computer and my phone and I was still able to listen to my playlists with no issues at all. I still did not have a username, ...

  • Casual Listener
  • So back in June I deleted my facebook accounts which was linked with my Spotify account. The spotify account was saved in my computer and my phone and I was still able to listen to my playlists with ...
  • Jose_M
  • Spotify Star
  • 3498 Views
  • 8 replies
  • 0 likes
  • Account
    Subscription
  • 3498 Views
  • 8 replies
  • 0 likes

Solved!! Is it possible to change display name away from Facebook name?

PlanPremium My Question or Issue Would it be possible to change display name away from facebook name, since I don't want to reveal my real name when I send others playlist links?

  • Casual Listener
  • Plan Premium     My Question or Issue  Would it be possible to change display name away from facebook name, since I don't want to reveal my real name when I send others playlist l...
  • raxixor
  • Casual Listener
  • 432 Views
  • 2 replies
  • 0 likes
  • Account
  • 432 Views
  • 2 replies
  • 0 likes

Contact (8OO) 274-9543 Turkish Airlines customer service

Contact (8OO) 274-9543 Turkish Airlines customer service Turkish Airlines - Customer Contact Center TK Sales Offices Worldwide, 24 Hour Reservation, Call Center,Online ... ADMINISTRATION,TECHNICAL SUPPORT GROUP (TURKEY),Turkish Airlines General . Thi...

  • Regular
  • Contact (8OO) 274-9543 Turkish Airlines customer service  Turkish Airlines - Customer Contact Center TK Sales Offices Worldwide, 24 Hour Reservation, Call Center,Online ... ADMIN...
  • atasu
  • Music Fan
  • 392 Views
  • 1 replies
  • 0 likes
  • Account
  • 392 Views
  • 1 replies
  • 0 likes