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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Yordan
  • Moderator
  • 396079 Views
  • 943 replies
  • 107 likes
  • Account
  • 396079 Views
  • 943 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1170399 Views
  • 119 replies
  • 112 likes
  • Account
  • 1170399 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 98814 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 98814 Views
  • 68 replies
  • 10 likes

Solved!!Superuser Contribution Support Spotify free on mobile in Taiwan

I'll be VERY thankful if your guys can help me to realize my dream. I can't find any great music APP on the web. So I can only to ask you if you can support it in Taiwan. I'm just a student. I have no money and even credit card to get into premium. S...

  • Casual Listener
  • I'll be VERY thankful if your guys can help me to realize my dream.   I can't find any great music APP on the web. So I can only to ask you if you can support it in Taiwan.   I'm ju...
  • Guido
  • Spotify Legend
  • 1025 Views
  • 2 replies
  • 1 likes
  • 1025 Views
  • 2 replies
  • 1 likes

Can't Connect Account to Facebook!

I used to use Facebook to log in to Spotify,I now want that Facebook to be connected to my new Artist Profile account.Please tell me there's a way?(preferably with my playlists and followers?)Thanks a bunch!

  • Casual Listener
  • I used to use Facebook to log in to Spotify, I now want that Facebook to be connected to my new Artist Profile account. Please tell me there's a way? (preferably with my playlists and followers?) ...
  • CryticalAce
  • Community Legend
  • 280 Views
  • 1 replies
  • 0 likes
  • Login
  • 280 Views
  • 1 replies
  • 0 likes

Superuser Contribution A count isues

Brak danych do konta. Fb loguje się na inne konto. Pobierana opłata z konta bankowego. Jak odzyskac dostęp. PlanPremiumCountry Poland DeviceXiaomi not 4Operating SystemAndroid My Question or IssueBrak danych do konta. Fb loguje się na inne konto. Pob...

  • Newbie
  • Brak danych do konta. Fb loguje się na inne konto. Pobierana opłata z konta bankowego. Jak odzyskac dostęp.  Plan Premium Country  Poland  Device Xiaomi not 4 Operating System ...
  • Peter
  • Spotify Legend
  • 303 Views
  • 2 replies
  • 0 likes
  • Account
  • 303 Views
  • 2 replies
  • 0 likes

Superuser Contribution Help! Password needs to be reset everytime I log in

Plan: PremiumCountry: USAMy Question or Issue: Everytime I try to log into my account I have to reset my password. It happens both on online account and my devices. I know I am entering in the same password. It works after I reset the account but eve...

  • Casual Listener
  • Plan: Premium Country: USA My Question or Issue:  Everytime I try to log into my account I have to reset my password. It happens both on online account and my devices. I know I am e...
  • Peter
  • Spotify Legend
  • 341 Views
  • 3 replies
  • 0 likes
  • Account
    Login
  • 341 Views
  • 3 replies
  • 0 likes

Superuser Contribution Annoying email in another language from hello@spotify.com

PlanPremium CountryGermany Device + Operating SystemXiaomi Mi 6 + Home computerAndroid 8.0.0 + Windows 10 My Question or Issue My account has been used by multiple people because of a information leak. This issue was my sole problem. After multiple r...

  • Newbie
  •   Plan Premium   Country Germany   Device + Operating System Xiaomi Mi 6 + Home computer Android 8.0.0 + Windows 10   My Question or Issue  My account has been ...
  • Peter
  • Spotify Legend
  • 908 Views
  • 1 replies
  • 0 likes
  • Account
    Security
  • 908 Views
  • 1 replies
  • 0 likes

Superuser Contribution Xbox one account will not connect

DeviceXbox one Issue I have uninstalled and reinstalled tried to log in get a flag icon and no login when I try to pair it says it pairs but it stays on the pair code ive sat for 30 minutes waiting it to pair and nothing ive also tryed to play on ano...

  • Newbie
  • Device Xbox one  Issue  I have uninstalled and reinstalled tried to log in get a flag icon and no login when I try to pair it says it pairs but it stays on the pair code ive sat for 30 m...
  • Guido
  • Spotify Legend
  • 306 Views
  • 1 replies
  • 0 likes
  • Account
  • 306 Views
  • 1 replies
  • 0 likes

Superuser Contribution Zip code United Arab Emirates

Plan: freeCountry United Arab Emirates Device: Mac book pro Operating System: mac os My Question or Issuewhen chosing the UAE as my country it requires a a zip code . when i enter my zip code (00000) its says its not valid for the selected country. u...

  • Visitor
  • Plan: free Country United Arab Emirates   Device: Mac book pro   Operating System: mac os     My Question or Issue when chosing the UAE as my country it requires a a zip ...
  • Guido
  • Spotify Legend
  • 4816 Views
  • 12 replies
  • 4 likes
  • Account
    Free
    Other
  • 4816 Views
  • 12 replies
  • 4 likes

Solved!! How to run a banner non voice ads on spotify app?

Hi, How do I run a banner ad on spotify app that is not a voice over self serve ad? I see banners and large image ads with no voice over and wondered what service I need to use to run these type of ads. Adchoice or Adword? Thanks

  • Songwriter
  • Hi, How do I run a banner ad on spotify app that is not a voice over self serve ad?  I see banners and large image ads with no voice over and wondered what service I need to use to run thes...
  • Maxim
  • Spotify Star
  • 722 Views
  • 1 replies
  • 0 likes
  • Other
  • 722 Views
  • 1 replies
  • 0 likes

Cant log in!!!!

My Question or Issue i have premium acount, but i cant log in. The email with the link to change my pasword doesnt work, also in a prive browser, removing cookies etcive tried everything, now i still cant log in. So i made this free acount to put my ...

  • Newbie
  • My Question or Issue   i have premium acount, but i cant log in.  The email with the link to change my pasword doesnt work, also in a prive browser, removing cookies etc ive tried everyt...
  • cherlp
  • Newbie
  • 267 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Premium
  • 267 Views
  • 2 replies
  • 0 likes

Songs appear in my playlist that I do not want

Hi. Sometimes songs are automatically added to lists already created or to the favorites list at times when I have not connected. I have changed the password several times but it keeps happening. This is normal?

  • Newbie
  •   Hi. Sometimes songs are automatically added to lists already created or to the favorites list at times when I have not connected. I have changed the password several times but it keeps happen...
  • jenapara
  • Casual Listener
  • 126 Views
  • 1 replies
  • 0 likes
  • Account
  • 126 Views
  • 1 replies
  • 0 likes

Superuser Contribution Caiu o pagamento no cartão e não liberou

Estou já sem paciência, o pagamento tem caído no cartão há muitos meses e o meu Premium continua bloqueado.Eu não consigo cancelar o pagamneto e nem usar meu Spotify.Por favor me ajudem, não aguento pois não é a primeira vez que passo por esse proble...

  • Newbie
  • Estou já sem paciência, o pagamento tem caído no cartão há muitos meses e o meu Premium continua bloqueado. Eu não consigo cancelar o pagamneto e nem usar meu Spotify. Por favor me ajudem, não ague...
  • Bittencourt
  • Spotify Star
  • 293 Views
  • 2 replies
  • 0 likes
  • Premium
  • 293 Views
  • 2 replies
  • 0 likes

Perfil diferente de facebook en mi cuenta

hola, espero puedan apoyarme, hace dias no podia enlazar mi cuenta de spotify a mi perfil de facebook, fue posible enlazarme mediante el programa para computadora, pero por error estaba abierta otra sesion de facebook que manejo, le di desconectar de...

  • Newbie
  • hola, espero puedan apoyarme, hace dias no podia enlazar mi cuenta de spotify a mi perfil de facebook, fue posible enlazarme mediante el programa para computadora, pero por error estaba abierta otra ...
  • osornios
  • Spotify Star
  • 438 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 438 Views
  • 1 replies
  • 0 likes

Solved!! adding a member in family does not invite the correct user, but creates a new user

PlanPremium FamilyCountry Netherlands My Question or Issue I Tried adding a family member on the parent account by sending an invitation. The invitation was received and accepted, only to find that this process created a new account with a new userna...

  • Newbie
  • Plan Premium Family Country  Netherlands   My Question or Issue   I Tried adding a family member on the parent account by sending  an invitation. The invitation was receive...
  • Bob_rox10
  • Newbie
  • 258 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 258 Views
  • 1 replies
  • 0 likes

deleted family member

My family account member's is deleted automatically and i dont know about it, it is error or what ?

  • Newbie
  •   My family account member's is deleted automatically and i dont know about it, it is error or what ?
  • KHelping
  • Regular
  • 168 Views
  • 2 replies
  • 1 likes
  • Account
    Premium
  • 168 Views
  • 2 replies
  • 1 likes

Solved!! Someone's using my account

Someone's hacked my Spotify account - when I'm using Spotify at certain times of the day, it'll stop playing whatever I'm playing and start playing a random track that I would never play (teenybopper pop **bleep**). Also in my saved songs there's a l...

  • Newbie
  •   Someone's hacked my Spotify account - when I'm using Spotify at certain times of the day, it'll stop playing whatever I'm playing and start playing a random track that I would never play (tee...
  • Jose_M
  • Spotify Star
  • 310 Views
  • 1 replies
  • 1 likes
  • Account
    Security
  • 310 Views
  • 1 replies
  • 1 likes

Solved!! Someone is connected to my account

PlanPremiumAuthentificationFacebookCountry FranceDevicesiPhone SE, Mac Book, Windows, Linux Hi !I have a big issue concerning my account.It seems like someone is connected to my account at the same time as me. What I have done:- Disconnected all devi...

  • Casual Listener
  • Plan Premium Authentification Facebook Country  France Devices iPhone SE, Mac Book, Windows, Linux   Hi ! I have a big issue concerning my account. It seems like someone is conne...
  • Jose_M
  • Spotify Star
  • 384 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Security
  • 384 Views
  • 3 replies
  • 0 likes

Spotify won't work abroad, already updated country

PlanFreeCountryThe Netherlands,formerly Canada My Question or Issue Hi, I recently moved to the Netherlands from Canada, and updated my spotify profile to reflect this. However when I log in, it still says "you can only use spotify aborad for 14 days...

  • Casual Listener
  • Plan Free Country The Netherlands, formerly Canada     My Question or Issue   Hi, I recently moved to the Netherlands from Canada, and updated my spotify profile to reflect th...
  • gtroutman
  • Casual Listener
  • 291 Views
  • 4 replies
  • 1 likes
  • Account
  • 291 Views
  • 4 replies
  • 1 likes

Account name and picture has been changed without me doing so

PlanPremiumCountryCanadaDeviceSamsung Galaxy Alpha 5, HP laptopOperating SystemAndroid, Windows 10 My Question or Issue When i opened the spotify app on my phone my name had changed to Emily Kanti and my profile picture was also changed. I have the s...

  • Newbie
  • Plan Premium Country Canada Device Samsung Galaxy Alpha 5, HP laptop Operating System Android, Windows 10   My Question or Issue   When i opened the spotify app on my phone my na...
  • Jose_M
  • Spotify Star
  • 143 Views
  • 1 replies
  • 0 likes
  • Account
  • 143 Views
  • 1 replies
  • 0 likes

Solved!! Need actual spotify to help me log in

So this account I am typing this question from is my old, free account. I had gotten sick of my music and made a new account. I can't remember how long ago, I get ECT, but it was over a year. This time I set it up with premium. I was happy but was on...

  • Casual Listener
  •   So this account I am typing this question from is my old, free account. I had gotten sick of my music and made a new account. I can't remember how long ago, I get ECT, but it was over a year....
  • Jose_M
  • Spotify Star
  • 306 Views
  • 3 replies
  • 1 likes
  • Login
    Subscription
  • 306 Views
  • 3 replies
  • 1 likes

Artists I've never heard of are suddenly saved to my library, and the ones I HAD saved are gone.

Premium (US) user on Windows 10 and Android. Not sure what's going on. I use my phone with a shared speaker at work, and that device is bluetooth capable, though I do not turn on bluetooth on my phone ever really. Today I kept trying to put on one th...

  • Casual Listener
  • Premium (US) user on Windows 10 and Android.   Not sure what's going on. I use my phone with a shared speaker at work, and that device is bluetooth capable, though I do not turn on bluetooth o...
  • Jose_M
  • Spotify Star
  • 289 Views
  • 1 replies
  • 0 likes
  • Account
  • 289 Views
  • 1 replies
  • 0 likes