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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

seruapk

Regular

14755 Views

7 replies

11 likes

Security
  • 14755 Views
  • 7 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

seruapk

Regular

553088 Views

991 replies

116 likes

Account
  • 553088 Views
  • 991 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

131137 Views

74 replies

12 likes

Account
Login
Premium
  • 131137 Views
  • 74 replies
  • 12 likes

No password reset email

PlanPremiumCountry SwedenDeviceEveryoneOperating SystemEveryone My Question or IssueOne day my password seems to have been changed some how, and I didn't do it. I have access to the email adress of my Spotify account (which I have verified is correct...

Newbie

Plan Premium Country  Sweden Device Everyone Operating System Everyone   My Question or Issue One day my password seems to have been changed some how, and I didn't do it. I have a...

Jose_M

Spotify Star

452 Views

1 replies

0 likes

Account
Login
Other
  • 452 Views
  • 1 replies
  • 0 likes

Premium üyelik iptali

Merhaba, dghfatih gmail hesabımdan aldığım bir spotify premium üyeligim vardı. Fakat hem mail hesabımın hem spotify üyeliğimin şifrelerini bilmiyorum. Samsung Galaxy A7 telefonum kırıldığından dolayı premium üyeliğimi kullanamıyorum ve kullanamadığım...

Visitor

Merhaba, dghfatih gmail hesabımdan aldığım bir spotify premium üyeligim vardı. Fakat hem mail hesabımın hem spotify üyeliğimin şifrelerini bilmiyorum. Samsung Galaxy A7 telefonum kırıldığından dolayı...

Mantisentil

Community Legend

702 Views

1 replies

0 likes

Premium
  • 702 Views
  • 1 replies
  • 0 likes

Spotify not correctly parsing Facebook name

My first name has two words, and after connecting my Facebook profile with Spotify, it seems to only parse the first two words in a name, which means my last name doesn't show up in Spotify. This makes it hard for friends to search for my profile.

Visitor

My first name has two words, and after connecting my Facebook profile with Spotify, it seems to only parse the first two words in a name, which means my last name doesn't show up in Spotify. This mak...

user-removed

Not applicable

326 Views

2 replies

0 likes

Account
  • 326 Views
  • 2 replies
  • 0 likes

I can't get into my premium account

PlanPremiumCountry USADeviceSamsung Galaxy 7Operating SystemWindows 10 My Question or IssueAbout a month ago, I noticed someone kept changing my songs and adding playlists. I logged out of all my devices and just waved it off as a one time thing, but...

Newbie

  Plan Premium Country  USA Device Samsung Galaxy 7 Operating System Windows 10   My Question or Issue About a month ago, I noticed someone kept changing my songs and adding...

A_Musicophile

Community Legend

307 Views

1 replies

0 likes

Premium
  • 307 Views
  • 1 replies
  • 0 likes

Solved!! have no access to the email registered

PlanFree/PremiumCountry IndonesiaDevice(iPhone 6s) My Question or IssueHi, i sign up for spotify using FB since long time ago. i never use the email registered on the FB (as the email registered is only for my FB notification only) until i forgot the...

Newbie

Plan Free/Premium Country  Indonesia Device (iPhone 6s)     My Question or Issue Hi, i sign up for spotify using FB since long time ago. i never use the email registered ...

Luan

Spotify Star

725 Views

1 replies

0 likes

Account
Free
Login
Other
Premium
Security
Subscription
  • 725 Views
  • 1 replies
  • 0 likes

Solved!! Password resert email not sent

So I have a premium account under a different accout and I've lost my password. I submit a password reset email and It's not sent. Yes I did check my spam folder and all the rest. I feel the problem may be that It used to be that the account used to ...

Newbie

So I have a premium account under a different accout and I've lost my password. I submit a password reset email and It's not sent. Yes I did check my spam folder and all the rest. I feel the problem ...

Luan

Spotify Star

828 Views

1 replies

0 likes

Account
  • 828 Views
  • 1 replies
  • 0 likes

random Drake and Rhianna songs suddenly play

first of first of all the amount of hassle had to go through just to create this post. . Wow I'm a I'm a longtime happy customer who is shocked to have a Drake song randomly interrupt what I'm doing and taking my time to fix.

Newbie

   first of first of all the amount of hassle had to go through just to create this post. . Wow  I'm a I'm a longtime happy customer who is shocked to have a Drake song randomly inte...

Brunelicia

Community Legend

566 Views

1 replies

0 likes

Premium
  • 566 Views
  • 1 replies
  • 0 likes

Card charged twice but cannot find the username

I get charged twice on my card, a full membership and a half one (student). I can only access the student account but cannot access the other. I have tried all my emails, all the potential usernames but nothing. How can i cancel the one of the two? F...

Newbie

I get charged twice on my card, a full membership and a half one (student). I can only access the student account but cannot access the other. I have tried all my emails, all the potential usernames ...

Loxer

Community Legend

358 Views

1 replies

0 likes

Account
Subscription
  • 358 Views
  • 1 replies
  • 0 likes

Terminating Premium subscription without logging in (forgot details)?

I can't login (forgot my details and suddenly my automatic login on my phone and laptop requires me to fill out password and username). When I try to send a new password to my e-mail address, I don't receive anything. I cannot contact Spotify without...

Visitor

I can't login (forgot my details and suddenly my automatic login on my phone and laptop requires me to fill out password and username). When I try to send a new password to my e-mail address, I don't...

Billy-J

Spotify Star

385 Views

1 replies

0 likes

Account
Login
Premium
Subscription
  • 385 Views
  • 1 replies
  • 0 likes

Half of my library disappeared.

I got a new phone and half of my songs are gone. Albums that I had in my libarary are now missing multiple tracks. Half of songs saved by artists are missing. This is ridiculous. I’ve had this account for like 3 years and never lost anything. wth. I ...

Casual Listener

I got a new phone and half of my songs are gone. Albums that I had in my libarary are now missing multiple tracks. Half of songs saved by artists are missing. This is ridiculous. I’ve had this accoun...

Billy-J

Spotify Star

727 Views

1 replies

0 likes

Account
Subscription
  • 727 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't Log In With Old Account

PlanFreeCountryUnited StatesDeviceDell Inspiron DesktopOperating SystemWindows 10 My Question or Issue I can't log in with my old account. When I say old account, I mean the one I used before creating this new one today. I have my password saved on t...

Newbie

Plan Free Country United States Device Dell Inspiron Desktop Operating System Windows 10   My Question or Issue  I can't log in with my old account. When I say old account, I mean...

Katerina

Spotify Legend

1152 Views

2 replies

0 likes

Account
Free
Login
Security
  • 1152 Views
  • 2 replies
  • 0 likes

Long time account vanished?

PlanFree/PremiumCountry USADeviceSamsung Galaxy S8, Windows 10 desktopOperating SystemAndroid, Windows 10, My Question or IssuePlease help! I had a long time Spotify free account. I have an app on my phone, and a shortcut on my computer. I have never...

Visitor

  Plan Free/Premium Country  USA Device Samsung Galaxy S8,  Windows 10 desktop Operating System Android, Windows 10,   My Question or Issue Please help!  I had a l...

Maxim

Spotify Star

622 Views

1 replies

0 likes

Free
  • 622 Views
  • 1 replies
  • 0 likes

Solved!! Account abused/stolen, lost playlists, songs, artists, albums etc

PlanPremiumCountry NorwayDeviceSamsung Galaxy 9Operating SystemAndroid Oreo My Question or Issue This evening somebody logged in to my account and started playing music. I was using the account as this happned and quickly logged out from all devies o...

Casual Listener

  Plan Premium Country  Norway Device Samsung Galaxy 9 Operating System Android Oreo   My Question or Issue   This evening somebody logged in to my account and st...

Brunelicia

Community Legend

1193 Views

3 replies

0 likes

Account
Login
Premium
Security
  • 1193 Views
  • 3 replies
  • 0 likes

Account Disappeared

The other day i opend the Spotify app on my Iphone and i was logged out so i went to logg back in with my user name and it said wrong username or password then i tried my email and that did not work either, so finally i reset my password even though ...

Visitor

     The other day i opend the Spotify app on my Iphone and i was logged out so i went to logg back in with my user name and it said wrong username or password then i tried my email ...

Brunelicia

Community Legend

4412 Views

3 replies

0 likes

Account
Login
  • 4412 Views
  • 3 replies
  • 0 likes

Superuser Contribution Randomy signed out on ps4

Ok so I have Spotify on PS4 use it quite frequently and it’s happened twice now where I would be listening to songs and randomly I get signed out I check if someone’s changed my password and it’s still the same it’s qiite worrying any ideas what it m...

Newbie

Ok so I have Spotify on PS4 use it quite frequently and it’s happened twice now where I would be listening to songs and randomly I get signed out I check if someone’s changed my password and it’s sti...

Brunelicia

Community Legend

552 Views

1 replies

0 likes

Account
Security
  • 552 Views
  • 1 replies
  • 0 likes

I got no e-mail to reset my password

PlanPremiumCountryGermanyDeviceiPhone, PCOperating System(iOS, Windows) My Question or IssueHello Community, I have changed my password not top long ago, but because I took a completly new password I forgot it. Now I wanted to reset it to get in with...

Casual Listener

  Plan Premium Country Germany Device iPhone, PC Operating System (iOS, Windows)   My Question or Issue Hello Community,  I have changed my password not top long ago, but b...

Brunelicia

Community Legend

946 Views

5 replies

0 likes

Account
  • 946 Views
  • 5 replies
  • 0 likes

Forgot email

PlanPremium My Question or Issue So, I'm in a really bad situation. I've been using the same account for almost 2 years now and I've also gotten spotify premium. I tried to unsubscribe from it but I cant remember the password. So I sent reset passwor...

Newbie

Plan Premium   My Question or Issue  So, I'm in a really bad situation. I've been using the same account for almost 2 years now and I've also gotten spotify premium. I tried to unsubscr...

A_Musicophile

Community Legend

745 Views

1 replies

0 likes

Account
Login
Other
Subscription
  • 745 Views
  • 1 replies
  • 0 likes

Cant find email adres used for account

Hello, i am trying to log into spotify on my new phone but i cannot remember my email and my password. The accounts name is "mayve"I have tried looking in the cache on my old phone but no files are in there.

Newbie

Hello, i am trying to log into spotify on my new phone but i cannot remember my email and my password. The accounts name is "mayve" I have tried looking in the cache on my old phone but no files are...

Mantisentil

Community Legend

644 Views

1 replies

0 likes

Account
Login
  • 644 Views
  • 1 replies
  • 0 likes

Superuser Contribution Not getting a password reset email?

Hi there! I need some help! PlanFreeCountry USADeviceiPhone 7Operating SystemiOS 10 My Question or IssueMy girlfriend recently got logged out of her Spotify account on all devices, and cannot make a community post as she can not login. She goes to re...

Casual Listener

Hi there! I need some help!   Plan Free Country  USA Device iPhone 7 Operating System iOS 10   My Question or Issue My girlfriend recently got logged out of her Spotify acc...

Jemi

Spotify Legend

1247 Views

6 replies

0 likes

Account
  • 1247 Views
  • 6 replies
  • 0 likes

Superuser Contribution HITS - Twin Peaks

Country - Turkey Does anyone know how to communicate with Spotify and make them upload this georgous music??? I really need your help on this. Thank you https://youtu.be/MmmUNsaGHzk

Casual Listener

  Country  -  Turkey    Does anyone know how to communicate with Spotify and make them upload this georgous music??? I really need your help on this. Thank you 🙂   ...

Guido

Spotify Legend

471 Views

3 replies

0 likes

Premium
  • 471 Views
  • 3 replies
  • 0 likes