Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Abraham_1104
  • Visitor
  • 386669 Views
  • 920 replies
  • 107 likes
  • Account
  • 386669 Views
  • 920 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1167361 Views
  • 119 replies
  • 111 likes
  • Account
  • 1167361 Views
  • 119 replies
  • 111 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 97710 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 97710 Views
  • 68 replies
  • 10 likes

Superuser Contribution Cambio de correo electronico

Buenos diasAyer recibi un mensaje indicandome que recientemente habia cambiado de direccion de correo electronico cuando yo no lo habia hecho. Se trataba de un robo de mi cuenta y a partir de ese momento no pude entrar ni a traves de Facebook ni a tr...

  • Newbie
  • Buenos dias Ayer recibi un mensaje indicandome que recientemente habia cambiado de direccion de correo electronico cuando yo no lo habia hecho. Se trataba de un robo de mi cuenta y a partir de ese m...
  • Jemi
  • Spotify Legend
  • 631 Views
  • 1 replies
  • 0 likes
  • 631 Views
  • 1 replies
  • 0 likes

Recently played artists doesn't update

Plan PremiumCountry mexico the past week, my recently played artists have not updated once, despite frequently listening to music (and multiple songs from artists). After I noticed mine wasn’t updating, I checked my friends’ each day to see if theirs...

  • Visitor
  •   Plan Premium Country mexico   the past week, my recently played artists have not updated once, despite frequently listening to music (and multiple songs from artists). After I no...
  • Jose_M
  • Spotify Star
  • 872 Views
  • 1 replies
  • 1 likes
  • Premium
  • 872 Views
  • 1 replies
  • 1 likes

'Recently Played Artists' Not Updating/Disappeared

PlanPremiumCountry USADeviceiPhone 5s & desktop computerOperating System My Question or Issue My 'Recently Played Artists' disappeared completely and are not updating on both my desktop app and phone app. It's been that way for about two weeks. I can...

  • Casual Listener
  • Plan Premium Country  USA Device iPhone 5s & desktop computer Operating System     My Question or Issue  My 'Recently Played Artists' disappeared completely and are ...
  • Jose_M
  • Spotify Star
  • 1606 Views
  • 1 replies
  • 8 likes
  • Premium
  • 1606 Views
  • 1 replies
  • 8 likes

Superuser Contribution I don't know what email i have used for my spotify

I am trying to upgrade to family premium but i don't know my email to log in... i made a weird one years ago to get another free trial. Can anyone help?

  • Newbie
  • I am trying to upgrade to family premium but i don't know my email to log in... i made a weird one years ago to get another free trial. Can anyone help?   
  • Jemi
  • Spotify Legend
  • 315 Views
  • 1 replies
  • 0 likes
  • 315 Views
  • 1 replies
  • 0 likes

Superuser Contribution Account Will Not Connect to Facebook

I have repeatedly connected and disconnected my spotify account to and from my facebook, but my username will not change to my full name, nor will it allow me to log in through my facebook, despite having already connected. Also, when I click on find...

  • Newbie
  • I have repeatedly connected and disconnected my spotify account to and from my facebook, but my username will not change to my full name, nor will it allow me to log in through my facebook, despite h...
  • Jemi
  • Spotify Legend
  • 224 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 224 Views
  • 1 replies
  • 0 likes

Superuser Contribution Login error code 8 and 50

PlanPremiumCountryFrance DeviceDesktopOperating SystemWindows 7 Pro SP1 My IssueLogin error on the desktop app only at work with following message :'A firewall may be blocking Spotify. Please update your firewall to allow Spotify. Additionally you co...

SpotifyErrorCode8.png SpotifyErrorCode50.png
  • Newbie
  • Plan Premium Country France  Device Desktop Operating System Windows 7 Pro SP1   My Issue Login error on the desktop app only at work with following message : 'A firewall ma...
  • brinkgrimm
  • Regular
  • 11494 Views
  • 2 replies
  • 1 likes
  • Account
    Login
  • 11494 Views
  • 2 replies
  • 1 likes

Superuser Contribution ALBUM !

I really like to automatically save songs from my favorite album to the catalog of your favorite songs!

  • Casual Listener
  • I really like to automatically save songs from my favorite album to the catalog of your favorite songs!
  • Jemi
  • Spotify Legend
  • 201 Views
  • 1 replies
  • 0 likes
  • Other
  • 201 Views
  • 1 replies
  • 0 likes

Superuser Contribution Transferir datos a una nueva cuenta

Hola, soy usuario premiun y quisiera saber si puedo pasar todas mis canciones/playlist a una nueva cuenta que deseo crear con otro correo otro nombre de usuario, hay alguna manera donde me puedan transferir todo eso de mi antigua cuanta a la nueva y ...

  • Newbie
  • Hola, soy usuario premiun y quisiera saber si puedo pasar todas mis canciones/playlist a una nueva cuenta que deseo crear con otro correo otro nombre de usuario, hay alguna manera donde me puedan tra...
  • Jemi
  • Spotify Legend
  • 15971 Views
  • 1 replies
  • 7 likes
  • Account
    Login
    Other
    Security
    Subscription
  • 15971 Views
  • 1 replies
  • 7 likes

Superuser Contribution Changing from one email to another - and not permitted because "already in use"

I have a spotify account with a yahoo email - with multiple users. I want to change my email address to a gmail address. Spotify won't let me, saying my gmail address is already in use. I am getting emails to my gmail address - from Spotify - in Dutc...

  • Newbie
  • I have a spotify account with a yahoo email - with multiple users.  I want to change my email address to a gmail address.  Spotify won't let me, saying my gmail address is already in use.&n...
  • Jemi
  • Spotify Legend
  • 274 Views
  • 1 replies
  • 0 likes
  • 274 Views
  • 1 replies
  • 0 likes

Superuser Contribution No puedo entrar a mi cuenta pasada.

No puedo entrar a mi cuenta, y cree esta para poder pedir ayuda por que no hay ningun email o numero al que me pueda contactar. Hoy estaba escuchando musica en spotify, cuando me sale un anuncio. Tengo el plan familiar premium. Pero a la hora de inte...

  • Regular
  • No puedo entrar a mi cuenta, y cree esta para poder pedir ayuda por que no hay ningun email o numero al que me pueda contactar.    Hoy estaba escuchando musica en spotify, cuando me sale ...
  • Jemi
  • Spotify Legend
  • 293 Views
  • 1 replies
  • 0 likes
  • Account
  • 293 Views
  • 1 replies
  • 0 likes

Superuser Contribution I wanna change my profile name, not my username. How can I do it?

I've realized that some people have two different names in spotify, one is their username (random numbers and letters) and their "profile name" that is their names. However my username and profile name happen to be the same and I would like to change...

  • Newbie
  • I've realized that some people have two different names in spotify, one is their username (random numbers and letters) and their "profile name" that is their names. However my username and profile na...
  • Jose_M
  • Spotify Star
  • 1966 Views
  • 1 replies
  • 0 likes
  • Account
  • 1966 Views
  • 1 replies
  • 0 likes

Eliminar lo que mi novio estuvo escuchando

Buen dìa... por error mi novio estuvo usando mi cuenta de spotify, y ahora el sistema de recomendaciones me recomienda escuchar estilo de musica que no me gusta para nada! (escuchò cumbia y cuarteto).. como puedo hacer para eliminar lo que el escucho...

  • Newbie
  • Buen dìa... por error mi novio estuvo usando mi cuenta de spotify, y ahora el sistema de recomendaciones me recomienda escuchar estilo de musica que no me gusta para nada! (escuchò cumbia y cuarteto)...
  • malibuu
  • Music Fan
  • 35798 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
  • 35798 Views
  • 1 replies
  • 0 likes

Solved!! Account made without my knowledge

I woke up this morning to an email sent to one of my side emails to find a Spotify confirmation email in it, along with what appeared to be a Thai welcome screen?I ended up changing my email password just in case but either way, I don't use that emai...

  • Casual Listener
  • I woke up this morning to an email sent to one of my side emails to find a Spotify confirmation email in it, along with what appeared to be a Thai welcome screen? I ended up changing my email passwo...
  • RockstarFischer
  • Composer
  • 840 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Security
  • 840 Views
  • 3 replies
  • 0 likes

Superuser Contribution Can’t connect Facebook with my Spotify account

I’m trying to connect my Facebook with my Spotify account, but I always get error 404. Trying to connect my Facebook account through the Spotify app just closes the Facebook app and nothing happens. If I log out the Spotify app and hit “Log in with F...

  • Newbie
  • I’m trying to connect my Facebook with my Spotify account, but I always get error 404.  Trying to connect my Facebook account through the Spotify app just closes the Facebook app and nothing ha...
  • RockstarFischer
  • Composer
  • 280 Views
  • 2 replies
  • 0 likes
  • Account
    Login
  • 280 Views
  • 2 replies
  • 0 likes

I have a track on spotify that i cant get the artist access to through distrokid, please help!

I uploaded my track through distrokid and it's Live on Spotify but I cant seem to gain access to my artist page, when i try to connect through DK and Spotify for Artists i just get an error that says "Please Allow Access"

  • Visitor
  • I uploaded my track through distrokid and it's Live on Spotify but I cant seem to gain access to my artist page, when i try to connect through DK and Spotify for Artists i just get an error that says...
  • Maxim
  • Spotify Star
  • 214 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 214 Views
  • 1 replies
  • 0 likes

spotify been hacked?

Someone has gained access to my account. I don't sign in via Facebook so they had to find my username and password from somewhere? I don't use the username and password anywhere else nor have I shared it with anyone. Could Spotify please confirm if t...

  • Casual Listener
  • Someone has gained access to my account. I don't sign in via Facebook so they had to find my username and password from somewhere? I don't use the username and password anywhere else nor have I share...
  • Jose_M
  • Spotify Star
  • 1065 Views
  • 6 replies
  • 0 likes
  • Account
    Premium
    Security
  • 1065 Views
  • 6 replies
  • 0 likes

Solved!!Superuser Contribution Temporary downgrade from premium

I've switched to a new phone plan that includes Spotify premium but have been told i have to cnacel my own preimum subscription and wait for it to run out before i can switch it over to my provider's included premium. Will i lose all my data if i let...

  • Casual Listener
  • I've switched to a new phone plan that includes Spotify premium but have been told i have to cnacel my own preimum subscription and wait for it to run out before i can switch it over to my provider's...
  • Jose_M
  • Spotify Star
  • 472 Views
  • 3 replies
  • 1 likes
  • Account
    Premium
    Subscription
  • 472 Views
  • 3 replies
  • 1 likes

Google Home

PlanPremium (family)Country UKDeviceGoogle Home / MotoOperating SystemAndroid My Question or Issue I have a Spotify family account - my wife and I are both logged in separately. But whenever one of us plays music via Google home, playback is paused o...

  • Casual Listener
  • Plan Premium (family) Country  UK Device Google Home / Moto Operating System Android   My Question or Issue   I have a Spotify family account - my wife and I are both logged...
  • Billy-J
  • Spotify Star
  • 319 Views
  • 1 replies
  • 0 likes
  • Premium
  • 319 Views
  • 1 replies
  • 0 likes