Help Wizard

Step 1


Logging in on my new phone

Logging in on my new phone

I got a new phone the other day so downloaded Spotify and logged in with my email address and password but it comes up saying my account doesn’t have a password and I can only log in through Facebook. However if I log in through Facebook it’s a different account as none of my playlists or music or subscription is on there...

1 Reply

Hey @rebeccaross12.


Welcome to the Community. Sorry to hear you're having trouble logging in! 


We recommend you check out this article and go through the steps. They should help you out!


We hope you get reunited with your music soon. Let us know if you need more help with this or anything else 🙂 


Have a great day.

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