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Nothing happens when I click the link to subscribe

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Nothing happens when I click the link to subscribe

I used to be subscribed to Premium, then got kicked off due to an expired payment card. Now it won't let me resubscribe. I get the option of "upgrade to premium", then a screen with a tick box saying "Spotify Premium" appears with a link saying Subscribe below it. But when I click it, the square root of nothing happens. No payment page. It just refreshes. Tried my phone, laptop, nothing works. Help please?

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Hi there! I recommend reaching out directly to Spotify Support. They can be reached through their Twitter Page @SpotifyCares or through the online contact form.

Make sure to check your inbox and junk folder for an email from Spotify. Once you get it, make sure to reply back right away, even if it says it's from a "no-reply" email.

Cheers!



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Marked as solution

Hi there! I recommend reaching out directly to Spotify Support. They can be reached through their Twitter Page @SpotifyCares or through the online contact form.

Make sure to check your inbox and junk folder for an email from Spotify. Once you get it, make sure to reply back right away, even if it says it's from a "no-reply" email.

Cheers!



If this solved your issue - Mark it as a solution!
Twitter | LinkedIn | Instagram
What's a Spotify Rock Star, and how do I become one?


Hey there! Has this been resolved for you?



If this solved your issue - Mark it as a solution!
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What's a Spotify Rock Star, and how do I become one?


Hi, I contacted Spotify Support as you suggested and they sorted it- something about resetting my subscription status, it looks like my account thought it was still subscribed to Premium, although it wasn't.. thanks!

good to hear they got it fixed!



If this solved your issue - Mark it as a solution!
Twitter | LinkedIn | Instagram
What's a Spotify Rock Star, and how do I become one?


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