Offline when using cell data

Offline when using cell data

FuJiong

Plan

Premium

Country

Singapore

 

Device

iPhone 7

Operating System

iOS 10

 

My Question or Issue

Recently, my Spotify was always offline when using mobile phone data. If connecting wifi, it works normally. I tried logout and login again. I also tried to uninstall and reinstall again. Both didn’t work. What is possible root cause and solution?

 

Reply
3 Replies

Billy-J

Hey @FuJiong, help's here!

 

Can you confirm that you have an iPhone 7, based on your description? Also, can you let me know your iOS version?

 

I'd love to take a look 🙂

Billy-JSpotify Star
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FuJiong

Thank you for help. Yes. My phone is iPhone 7 Plus. My iOS version is 12.3.1 . 

Actually, I realised that I was using Facebook to login Spotify. If I used my old Samsung phone to login Spotify, it works normally with both wifi and cellular data. (Use different SIM card)

72323A62-CB7E-4F4B-9CAC-6C40339D4C2F.png

Billy-J

Hey @FuJiong.

 

Thanks for that info.

Just to confirm, are you wanting to get online using cellular data in the Spotify app?  

 

Keep me posted.

Billy-JSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

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