Paid for Spotify Premium but still playing ads

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Paid for Spotify Premium but still playing ads

Casual Listener

What is going on?

I am currenlty on 1st day of trial for the Spotify Premium (just activated) but it is still playing adverts. If this is what it's going to be then i should have cancelled my subscription before the 30 day period ends.

 

Anyone experiences this too?

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Re: Paid for Spotify Premium but still playing ads

user-removed
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Re: Paid for Spotify Premium but still playing ads

Music Fan

I have sorted the problem for my self. 

If any one is still having this problem try this:

 

Click on Edit >Prefences >Scroll down to Cache, Right click and copy the path to the cache folder >Click start >and Paste the path in  the search bar >Once in the Cache folder, SIGN OUT/EXIT the Spotify client >Delete everything from the folder.

 

Then just load up the Spotify client and you SHOULD now have the Premium status at the top of the screen and the upgrade button should no longer be there.

 

Hope this helps guys.

 

Jamie.

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Re: Paid for Spotify Premium but still playing ads

Spotify Legend

Hello.

There's a number of different threads relating to an issue we faced on September 11th 2012 - This should be remedied now, try logging out and back into your accounts.

I'll keep this thread updated with any further developments - http://community.spotify.com/t5/Accounts-Subscriptions-and-Music/Spotify-premium-doesn-t-work/td-p/3... - and lock this one. 

 

Thanks! 

Airhorn Enthusiast

View solution in original post

10 Replies
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Re: Paid for Spotify Premium but still playing ads

user-removed
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Re: Paid for Spotify Premium but still playing ads

Casual Listener

Ah! Thanks! Was getting a little worried there for a bit.

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Re: Paid for Spotify Premium but still playing ads

Newbie

I'm having this same problem and logging out and then back in is not solving the issue. The "upgrade" button is in the top right corner and when i press it, it shows that i have the premium subscription.

 

Any other suggestions?? i've logged out and in several times now, restared the application and even restarted my computer, but no luck yet.

 

Thanks for the help.

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Re: Paid for Spotify Premium but still playing ads

Newbie

Experiencing the same problem, activated my trial, my profile says that premium is active. but still playing ads and not working on my mobile. Looking forward to an answer to this issue. 

Re: Paid for Spotify Premium but still playing ads

Music Fan

Same for me, i have tried signing out of both the client and the website. I have even tried re-installing the client, still hearing the adverts.

 

Any ideas?

Thanks Jamie.

Highlighted
Solution!

Re: Paid for Spotify Premium but still playing ads

Music Fan

I have sorted the problem for my self. 

If any one is still having this problem try this:

 

Click on Edit >Prefences >Scroll down to Cache, Right click and copy the path to the cache folder >Click start >and Paste the path in  the search bar >Once in the Cache folder, SIGN OUT/EXIT the Spotify client >Delete everything from the folder.

 

Then just load up the Spotify client and you SHOULD now have the Premium status at the top of the screen and the upgrade button should no longer be there.

 

Hope this helps guys.

 

Jamie.

View solution in original post

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Re: Paid for Spotify Premium but still playing ads

Newbie

Ugh... tried everything that you just mentioned above & it's still showing that I'm not a Premium user! Jeez.... I just want to be able to play this on my car stereo through my phone when I'm out.....

 

Highlighted
Solution!

Re: Paid for Spotify Premium but still playing ads

Spotify Legend

Hello.

There's a number of different threads relating to an issue we faced on September 11th 2012 - This should be remedied now, try logging out and back into your accounts.

I'll keep this thread updated with any further developments - http://community.spotify.com/t5/Accounts-Subscriptions-and-Music/Spotify-premium-doesn-t-work/td-p/3... - and lock this one. 

 

Thanks! 

Airhorn Enthusiast

View solution in original post

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Spotify Breaks Licence Terms!!!

Newbie

I get commercials while running the premium version.

 

 

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