Password Not Working

[johnM1965]

Plan

Premium

Country

USA

Device

Samsung Galaxy S25Ultra

Operating System

Android

I am trying to upgrade my account from a solo account to a duo account.  When I do, it says my password is incorrect.  I have reset the password, and I'm still getting the same error.  I have deleted the app from my phone, reinstalled it, logged in with the email address and the new password, and it is still not working.  Any help would be appreciated.  

My Question or Issue

[Maria]

Hey there @johnM1965,

Thanks for reaching out on the Community, and welcome!

Just to confirm, are you having issues signing in to the app? Or, are you able to log in to the app and seeing the message there when trying to change the subscription?

It's worth resetting your password again via this page, just to ensure everything is up-to-date. If you're trying to log in to the app with the new password for the first time, try entering your login details manually, as this should sync your info.

We can also suggest having a look through the device's password settings, to check if the previous one for your Spotify account might be saved there. In that case, try removing it and then give the app's sign-in page another try.

Fingers crossed this helps! Let us know how it goes.