Password creation impossible

[SovqiPeu]

Hi, I'm trying to shift to Spotify Family and I am asked to create and confirm a password for the device I am using, but when I do so, a message in red appears that says:

"A problem occured while creating your password".
I tried changing the password. I tried doing this on another computer. I can't seem to solve the problem. Can anyone help me please? 🙂

[Maxim · Accepted solution]

Hey @SovqiPeu,

To start/use a Premium for Family subscription, you don't need a device password. If you still would like to create a device password, you can do it here: https://www.facebook.com/settings?tab=security&section=per_app_passwords&view

[SovqiPeu]

Hey,

Thanks for the quick response.

The thing is the Family subscription is already made, and I've been invited in the "family account" as another member. Apparently, all members of a "family account" need there own user name and password in order to be able to use Spotify at the same time than other members without disconnecting them.

[Maxim]

That's right, all members need to have their own account. It doesn't really have anything to do with device passwords 🙂

If other family members don't have an account yet, they can sign up here: https://spotify.com/signup

[SovqiPeu]

Ok thanks, but it was actually a password for the creation of my own account. Nevermind, I tried to log in with the password with which "a problem occured" and it worked... So, problem solved.

However, I have now another question:

All my saved artists and songs are now on the administrator account, but not on mine anymore. How can get them back?

[Maxim]

I don't think that it's possible to transfer that kind of stuff, sorry.

[SovqiPeu]

Ok, thank you for your help 🙂