So I have a premium account under a different accout and I've lost my password. I submit a password reset email and It's not sent. Yes I did check my spam folder and all the rest. I feel the problem may be that It used to be that the account used to be throught Facebook but I've since deleted my facebook account. I'm 100% sure I have the correct email as I can see all the past emails I've had from spotify in my inbox. I've tried several times in the past to reset my password and none of those emails have shown up
Not sure what my options are as I'm not logged into it on any devises, can't log in or reset my password and because of that can't cancel my subscription.
Solved! Go to Solution.
Welcome to Spotify Community. I hope you're doing great!
About your issue, I suggest that you take a look on the post below to try correct your log in problem. But if it persist, I suggest that you be in touch with the official Spotify Support Team using your email account or chat.
If you have any other questions, please send us a message here in the Spotify Community and we'll tryna help you!