Payment Issues

[thetechgu2]

Having downgraded to Spotify Unlimited on 14th February, I was expecting on the 14th February to be charged £4.99. I was offered Spotify Unlimited as an alternative to Spotify Premium, as I was actually going to cancel my whole subscription on 14th Feb. I was then extremely cross to see that on the 17th February, 3 ENTIRE DAYS after I stated I was downgrading to Spotify Unlimited, I was charged the full £9.99.

I have a support ticket here 

Spotify Case # 01251159

It's been 24 hours, but don't know how long it usually takes for them to respond. Not having a phone number doesn't help 😕

I really do hate to be a pest and bump this case, but i'm £5 down in my bank, and the whole reason I downgraded was to be more cost efficient 😉

Look forward to your response,

James

[Peter__]

If you got an automated email reply when you opened that case pointing you to the community just reply directly to that email and it will speed things along for you. 😉 

[thetechgu2]

Brilliant, many thanks. Is there an average wait time that you know of? 🙂

Also, I'm after a refund for the £5 i'm down... Can I still use my Spotify and still get my refund? You see, by law in the UK, you can return an item within 7 days providing you haven't used it. If i want a partial refund for this, can I still use spotify in the meanwhile?

[Peter__ · Accepted solution]

I would advise against it just incase, someone should be back in touch normally within 24 hours after you reply to the automated email. If not, give us a shout again here and I can get that escalated for you. 

[thetechgu2]

Okay, cheers 🙂