Payment problem

[xime167]

Hello, I am trying to pay my subscription with Mastercard (two different ones) and Visa, but for for all of them I receive a failure message. All cards are enabled for international transactions, e.commerce transactions and have funds. Please help!!  

[Ox1]

Hello!
Please try clearing your browser cookies and cache and using a different browser.
Have a great day!

[xime167]

Thank you. Just did and didn't work... I already called the credit card and there are no rejected transactions. It seems the problem is with you guys... I don't have any trouble with purchases from other sites. 
Can you please help? I love your service and dont' want to miss it!

[Ox1]

Can you please switch the Spotify page language to English and screenshot the error message?
Thanks!

[xime167]

Of course!

[Ox1]

Okay, can you please try subscribing on another device and internet connection?

[xime167]

Same message from my mobile and with my mobile SP internet connection 😞

[Ox1]

Thanks 😉 I've escalated this post to Spotify, they will have a look at it.
Sorry for the inconvenience 😞 Have a great day!

[xime167]

Thanks very much! I was able to subscribe through my mobile provider (Personal, in Argentina), so it's working now. However, I would like to come back to my independent subscription, so thanks for escalating the issue! 

You were of great help. 🙂

[fede1608]

I'm experiencing the same problem. I'm also argentinian

[fede1608]

https://community.spotify.com/t5/Help-Accounts-and-Subscriptions/site-doesn-t-accept-my-credit-card/...

[xime167]

Yo al final lo hice a través de Personal, me viene en la factura y me cobran $39.90 finales. No quería sumar gastos a Personal, pero es la única solución que encontré. Tal vez te sirva. Saludos!