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Payment update problem

Payment update problem

Hello,

I cant update my payment because my new card doesnt match the country. Before I was in Maldives and had Maldivian card. Now I have UK card and I am in Slovenija (in few days in Indonesia). I cant change the country because it is blurred and cant choose another country under my account. 

 

I cant also pay through PayPal because again the country is the issue. Any ideas what to do?

 

Thank you,

 

Maya

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3 Replies

Hey @diona6 ,

 

Thanks for reaching out.

 

Unfortunately, you'll need to wait until you're back in the country where your payment method was issued.

 

Hope this clears things up 🙂

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I will never be, because I dont live in Maldives anymore. Who can I contact
to solve this?

Hey again @diona6,

 

Thanks for getting back.

 

If your payment method is issued in country X, you can only subscribe to Premium while you're in country X (the country where your payment method was issued).

 

This applies to all payment methods, no matter where they were issued.

 

Let me know if there's anything else I can help with. 🙂

MaximSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

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