Playlist / Premium account gone

[dylankjones]

I just started paying for premium and realized Spotify was posting without my permission, once I adjusted that on Facebook, I went to log in and my premium paid acount was gone along with my playlists and personel prefrences. These forums had me believe I had to re-install and de-link my facebook account (I did re-install, there was no option for de-link of FB) I filed for support with no responce (ID # 01447999) and I even wrtoe back the do-not-reply. Very frustrating and dissapointing service for a paying user.

Can I get my playlists back? Will this happen before my next billing cycle or an important listening time that needs offline soon? Is there anyone on here who can help?

*edit: also did clean install, etc. 

[FrancescoMartin]

Same problem. No one is helping.

[Peter__]

Does sound like your Facebook account has been duplicated somehow. How long ago did you get in touch?

[dylankjones]

@FrancescoMartin After contacting their Twitter support a bit ago, someone has reached out, but no soutions have been provided. 

@Peter Not too many days, is there some arbiuarty amount of days I have to wait to get contacted? It's odd as I am still being charged for the time. Any ideas with the duplication?
 

[Peter__]

You should normally get a reply within 48 hours but it can take a little longer at the weekends depending on what team are dealing with your case. If you don't hear anything back by the end of the day on Monday, drop a reply here and I will escalate it further for you.

[dylankjones · Accepted solution]

I recomend others try to contact their twitter support, they sorted this issue out for me.