Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 8616 Views
  • 1 replies
  • 9 likes
  • Security
  • 8616 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Dessi
  • Moderator
  • 477063 Views
  • 978 replies
  • 111 likes
  • Account
  • 477063 Views
  • 978 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1209577 Views
  • 119 replies
  • 117 likes
  • Account
  • 1209577 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 119595 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 119595 Views
  • 72 replies
  • 12 likes

Forgotten password + old e-mail address = trouble...

Hey!I recently changed my Spotify password because of trouble with hacking and that someone else was using my account. Until this day I havent logged out once, but I did today and i can´t remember the new password.. I tried getting it sent to my emai...

  • Newbie
  • Hey! I recently changed my Spotify password because of trouble with hacking and that someone else was using my account. Until this day I havent logged out once, but I did today and i can´t remember ...
  • Rafael
  • Spotify Legend
  • 1072 Views
  • 4 replies
  • 0 likes
  • 1072 Views
  • 4 replies
  • 0 likes

Facebook conecting

Hi I created my acc with facebook, and now when im trying to log in, im clicking that "log in with fb" button and i see that its loading but nothing happeds, i was waiting more than hour and nothing. Pls help

  • Casual Listener
  • Hi I created my acc with facebook, and now when im trying to log in, im clicking that "log in with fb" button and i see that its loading but nothing happeds, i was waiting more than hour and nothin...
  • Patrol35
  • Casual Listener
  • 699 Views
  • 4 replies
  • 0 likes
  • 699 Views
  • 4 replies
  • 0 likes

Various accounts linked to my Facebook profile

For some unknown reason, it would seem that there are suddenly two Spotify accounts attached to my name and Facebook profile. When I log in via Facebook (what I've always done) I now end up on a Free account, without any of my playlists and with a di...

  • Casual Listener
  • For some unknown reason, it would seem that there are suddenly two Spotify accounts attached to my name and Facebook profile. When I log in via Facebook (what I've always done) I now end up on a Free...
  • CanisLupus85
  • Casual Listener
  • 332 Views
  • 2 replies
  • 0 likes
  • 332 Views
  • 2 replies
  • 0 likes

My Spotify doesn't work in other country

I want to use spotify, so I already have an old account (when you can creat acc and get 1 month for free) so I recive a key and start to use, but can change my country to brazil. First time for me is OK, I can use without any problem, so I want to bu...

  • Regular
  • I want to use spotify, so I already have an old account (when you can creat acc and get 1 month for free) so I recive a key and start to use, but can change my country to brazil. First time...
  • Ravor
  • Regular
  • 449 Views
  • 2 replies
  • 0 likes
  • 449 Views
  • 2 replies
  • 0 likes

Solved!! Is Spotify still using P2P?

As in topic. Is Spotify still using p2p? If yes when it will be disabled?

  • Newbie
  • As in topic. Is Spotify still using p2p?   If yes when it will be disabled?
  • Peter__
  • Community Legend
  • 1486 Views
  • 1 replies
  • 0 likes
  • 1486 Views
  • 1 replies
  • 0 likes

Paying for premium service.. I have no service.

I've changed my phone recently and have transferred all my apps across to the new one. I can see all the tracks that I've downloaded but have no way of listening to them and keep getting the message to say that they are unavailable without the premiu...

  • Casual Listener
  • I've changed my phone recently and have transferred all my apps across to the new one. I can see all the tracks that I've downloaded but have no way of listening to them and keep getting the message ...
  • Peter__
  • Community Legend
  • 517 Views
  • 6 replies
  • 0 likes
  • Premium
  • 517 Views
  • 6 replies
  • 0 likes

Solved!! Cancel my subscription now!!!!

I'm getting billed for a service I don't even have anymore... Contact me at ...before I take further actions... Thank You

  • Newbie
  • I'm getting billed for a service I don't even have anymore... Contact me at <snip>...before I take further actions... Thank You
  • robzim737
  • Community Legend
  • 690 Views
  • 6 replies
  • 0 likes
  • Account
  • 690 Views
  • 6 replies
  • 0 likes

Account Hacked

My account seems to have been hacked, and I am able to login with my facebook credentials but not with my old account credentials. My email address on the account has been changed to something elese so password reset emails do not get sent to me. I c...

  • Casual Listener
  • My account seems to have been hacked, and I am able to login with my facebook credentials but not with my old account credentials.    My email address on the account has been changed to...
  • Peter__
  • Community Legend
  • 331 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Security
  • 331 Views
  • 3 replies
  • 0 likes

Solved!! Offline access withdrawn

I have premium account and I have signed up for four of my devices. What is the max cap for registration? If I disconnect one of my least favorite device, will I get access to another device?

  • Regular
  • I have premium account and I have signed up for four of my devices. What is the max cap for registration? If I disconnect one of my least favorite device, will I get access to another device?
  • Peter__
  • Community Legend
  • 361 Views
  • 1 replies
  • 0 likes
  • 361 Views
  • 1 replies
  • 0 likes

Solved!! Missing facebook friends suggestions

Hi everybody. I have missed my facebook friends suggestions in spoty so I can't see any friend and any play list of them. How can I recover all my friends suggestions in spotify? Thanks.

  • Newbie
  • Hi everybody.   I have missed my facebook friends suggestions in spoty so I can't see any friend and any play list of them. How can I recover all my friends suggestions in spotify?  ...
  • turbograham20
  • Newbie
  • 4583 Views
  • 4 replies
  • 0 likes
  • 4583 Views
  • 4 replies
  • 0 likes

Not Confirming My Cancellation

What I typically do with Spotify is buy premium and then cancel my subscription so I'm not chraged monthly. I like having the control to know if I'll be able to afford it and not happen to forget and be charged. It's nothing to do with the service, I...

  • Casual Listener
  • What I typically do with Spotify is buy premium and then cancel my subscription so I'm not chraged monthly. I like having the control to know if I'll be able to afford it and not happen to forget and...
  • Peter__
  • Community Legend
  • 801 Views
  • 5 replies
  • 0 likes
  • 801 Views
  • 5 replies
  • 0 likes

Solved!! Account infiltrated

I need mine reset. Multiple people using my spotify

  • Casual Listener
  • I need mine reset. Multiple people using my spotify
  • Peter__
  • Community Legend
  • 434 Views
  • 3 replies
  • 0 likes
  • 434 Views
  • 3 replies
  • 0 likes

My account thinks I'm from the USA

My account says I'm in the USA or from the USA and I have to change it on facebook. How do I change it so it says I'm from Canada?

  • Newbie
  • My account says I'm in the USA or from the USA and I have to change it on facebook. How do I change it so it says I'm from Canada?
  • Peter__
  • Community Legend
  • 328 Views
  • 2 replies
  • 0 likes
  • Account
  • 328 Views
  • 2 replies
  • 0 likes

My playlists have disappeared. Also being charged but asking me to upgrade

hello I deactivated my FB account last month, which meant I couldnt use my Spotify. Once I activated my FB account, my playlists disappeared...and it says I must upgrage my account. Today, I look at my checking account and I am still being charged $5...

  • Visitor
  • hello 🙂    I deactivated my FB account last month, which meant I couldnt use my Spotify. Once I activated my FB account, my playlists disappeared...and it says I must upgrage my accoun...
  • Peter__
  • Community Legend
  • 232 Views
  • 2 replies
  • 0 likes
  • 232 Views
  • 2 replies
  • 0 likes

Help - I've managed to duplicate Spotify Accounts

Hi There, I've just installed Spotify Premium Free trial on my phone and in the process I have managed to log into a very old Spotify account. I am now having to follow my more recent account to access my music and playlists - Melissa Sophie Bowden i...

  • Newbie
  • Hi There,    I've just installed Spotify Premium Free trial on my phone and in the process I have managed to log into a very old Spotify account. I am now having to follow my more recen...
  • Peter__
  • Community Legend
  • 392 Views
  • 1 replies
  • 0 likes
  • 392 Views
  • 1 replies
  • 0 likes

E-mail account expired

I´ve got a e-mail from Spotify, but no help. My e-mail has expired and I don´t have the password - what to do ?

  • Newbie
  • I´ve got a e-mail from Spotify, but no help. My e-mail has expired and I don´t have the password - what to do ?
  • Peter__
  • Community Legend
  • 2012 Views
  • 2 replies
  • 0 likes
  • 2012 Views
  • 2 replies
  • 0 likes

How do I add a username and password to my spotify account?

I want to leave Facebook but would like to keep my Spotify service. How do I add a username and password to my spotify account? I've looked around, but couldn't find anything. For what it's worth I've been a paying member for almost a year now.

  • Regular
  • I want to leave Facebook but would like to keep my Spotify service. How do I add a username and password to my spotify account? I've looked around, but couldn't find anything. For what it's worth I'v...
  • eyekeyshoe
  • Gig Goer
  • 11767 Views
  • 10 replies
  • 2 likes
  • 11767 Views
  • 10 replies
  • 2 likes

Disconnect from Facebook

I registered for Spotify using my facebook credentials, however, I would like to deactivate my facebook. When I tried to register a new account, it would not allow me to do so, since my email address was tied the account that was made via facebook. I...

  • Visitor
  • I registered for Spotify using my facebook credentials, however, I would like to deactivate my facebook.   When I tried to register a new account, it would not allow me to do so, since my em...
  • eyekeyshoe
  • Gig Goer
  • 264 Views
  • 2 replies
  • 0 likes
  • 264 Views
  • 2 replies
  • 0 likes

Lost all my playlists, favourites, followers, etc

Hi A couple of days ago, I deactivated my Facebook account for a few days. I opened Spotify and started playing some music, but realised that, because my account is linked to my FB, it had automatically reactivated my FB, which I didn't want. I went ...

  • Visitor
  • Hi   A couple of days ago, I deactivated my Facebook account for a few days. I opened Spotify and started playing some music, but realised that, because my account is linked to my FB, it had...
  • eyekeyshoe
  • Gig Goer
  • 437 Views
  • 5 replies
  • 0 likes
  • Account
  • 437 Views
  • 5 replies
  • 0 likes

Solved!! Trying to deactivate account from facebook

Hey guys. I love spotify. I've been a prenium user for 2 years now. When I created my spotify I linked to facebook, and now I'm deleting my facebook. I've tried this before, but whenever I logged into spotify it reactivated my facebook account. Can t...

  • Casual Listener
  • Hey guys. I love spotify. I've been a prenium user for 2 years now. When I created my spotify I linked to facebook, and now I'm deleting my facebook. I've tried this before, but whenever I logged int...
  • eyekeyshoe
  • Gig Goer
  • 464 Views
  • 4 replies
  • 0 likes
  • 464 Views
  • 4 replies
  • 0 likes