Announcements

Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

89435 Views

9 replies

2 likes

Account
Login
  • 89435 Views
  • 9 replies
  • 2 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

761306 Views

18 replies

29 likes

  • 761306 Views
  • 18 replies
  • 29 likes

Spotify says I'm not in the country that's on my profile

I tried to log in, but there was a failure because according to Spotify my country does not match the one set in my profile. It didn't say which country it thought i was in, though. I checked my profile: it says I'm in the USA. That's where I am. So....

Visitor

I tried to log in, but there was a failure because according to Spotify my country does not match the one set in my profile. It didn't say which country it thought i was in, though. I checked my prof...

Peter__

Community Legend

505 Views

1 replies

0 likes

  • 505 Views
  • 1 replies
  • 0 likes

Solved!! Wrong Facebook name and photo

Somehow my girlfriend's Facebook account ended up linked to my Spotify profile. So I disconnected my Spotify from Facebook and reconnected it to my Facebook. So now my correct photo shows up on my desktop Spotify app but my name is still wrong. I've ...

Newbie

Somehow my girlfriend's Facebook account ended up linked to my Spotify profile. So I disconnected my Spotify from Facebook and reconnected it to my Facebook. So now my correct photo shows up on my de...

Peter__

Community Legend

1434 Views

7 replies

0 likes

Account
  • 1434 Views
  • 7 replies
  • 0 likes

Help please! Wrong User listed in top right corner

I have seen multiple threads on this and have removed the facebook connection in the Preferences tab. My profile list me but I still see my wife's facebook name in the right corner and the mobile version. We tried re-installing, rebooting, etc. I als...

Regular

I have seen multiple threads on this and have removed the facebook connection in the Preferences tab.  My profile list me but I still see my wife's facebook name in the right corner and the mobi...

Peter__

Community Legend

590 Views

8 replies

0 likes

Account
  • 590 Views
  • 8 replies
  • 0 likes

Newbie

How to change my playlist to offline

Newbie

How to change my playlist to offline

Christoffer

Community Legend

356 Views

1 replies

0 likes

Account
  • 356 Views
  • 1 replies
  • 0 likes

Solved!! Where are the artists I Follow?

I'm following some artists, and I thought those artists would have a place in the Playlist section or something, but I don't see them anywhere. If they don´t show up anywhere, what does "follow" mean then?

Music Fan

I'm following some artists, and I thought those artists would have a place in the Playlist section or something, but I don't see them anywhere. If they don´t show up anywhere, what does "follow" me...

ricazarai77

Newbie

782 Views

3 replies

0 likes

Premium
Subscription
  • 782 Views
  • 3 replies
  • 0 likes

My premium account doesn't work anymore

Hi, my premium account stopped working. Was online yesterday via mobile and it worked as usual. Used sonos today and it said i have no premium account, I re registered @ sonos, didn't help. Account settings say i have spotify free. Then I checked my ...

Casual Listener

Hi,   my premium account stopped working. Was online yesterday via mobile and it worked as usual. Used sonos today and it said i have no premium account, I re registered @ sonos, didn't help...

Joe

Community Legend

541 Views

6 replies

0 likes

  • 541 Views
  • 6 replies
  • 0 likes

Spotify app (IOS) and windows player treat me like a free user

Hello, I'm using Spotify Premium for about a year. I never hab problems but a few days ago my Spotify App (IOS) played advertisment and didn't allow me skipping titles. So I think the app thinks I'm a free user. So I started my PC. But same here - I ...

Regular

Hello,   I'm using Spotify Premium for about a year. I never hab problems but a few days ago my Spotify App (IOS) played advertisment and didn't allow me skipping titles. So I think the app ...

Merik

Community Legend

793 Views

11 replies

0 likes

  • 793 Views
  • 11 replies
  • 0 likes

not findable?

Howdy, I signed up for Spotify a very long time ago, and at one point, my account was pretty locked down - not public/findable to others. Those options seem to have disappeared, however, and now my husband is unable to share songs with me because the...

Visitor

Howdy,   I signed up for Spotify a very long time ago, and at one point, my account was pretty locked down - not public/findable to others.  Those options seem to have disappeared, howe...

Merik

Community Legend

665 Views

7 replies

0 likes

Account
Security
  • 665 Views
  • 7 replies
  • 0 likes

Can i reset all devices?

I had a similar situation and I need to reset all devices on my account including when offline. Sorry for the redundancy.

Casual Listener

I had a similar situation and I need to reset all devices on my account including when offline. Sorry for the redundancy.

Peter__

Community Legend

315 Views

2 replies

0 likes

Account
Premium
  • 315 Views
  • 2 replies
  • 0 likes

Log me off please

Sorry could you log me off all my accounts... Thank you

Casual Listener

Sorry could you log me off all my accounts... Thank you

Peter__

Community Legend

626 Views

2 replies

0 likes

Premium
  • 626 Views
  • 2 replies
  • 0 likes

My premium account doesn't work anymore

Since around one week my premium account doesn't work anymore. I didn't change something at the payment conditions or somewhere else and my account information is still on premium account. Nevertheless the premium functions don't work anymore and I g...

Casual Listener

Since around one week my premium account doesn't work anymore. I didn't change something at the payment conditions or somewhere else and my account information is still on premium account. Neverthele...

Peter__

Community Legend

1010 Views

4 replies

0 likes

Account
Premium
  • 1010 Views
  • 4 replies
  • 0 likes

Not getting premium

Your company is the most difficult, annoying company to get in touch with. I just upgraded back to premium and it was working for a little bit after, and now it doesn't allow me to do anything except for the free options. Frustrated

Newbie

Your company is the most difficult, annoying company to get in touch with. I just upgraded back to premium and it was working for a little bit after, and now it doesn't allow me to do anything except...

Merik

Community Legend

272 Views

1 replies

0 likes

Premium
  • 272 Views
  • 1 replies
  • 0 likes

Solved!! Reset

Could you reset everything for me please? All the devices offline. My ex is using my spotify so yea sorry and thanks

Newbie

Could you reset everything for me please? All the devices offline. My ex is using my spotify so yea sorry and thanks

Merik

Community Legend

506 Views

1 replies

0 likes

Premium
  • 506 Views
  • 1 replies
  • 0 likes

HELP - I can't change my country

I'm Italian and I don't know why my country is set on USA. And when I go on spotify account they don't allow me to change USA in Italy Spotify has stopped to work to me because they think that I'm abroad and so I can have just 14 days (finished). How...

Newbie

I'm Italian and I don't know why my country is set on USA. And when I go on spotify account they don't allow me to change USA in Italy 😞 Spotify has stopped to work to me because they think that I'm...

Joe

Community Legend

220 Views

1 replies

0 likes

  • 220 Views
  • 1 replies
  • 0 likes

Gift card redeeming issue

VIEW IMAGE PLEASE FOR ISSUE VIEW IMAGE PLEASE FOR ISSUE When I try to redeem it with premium, it gives me that error. Its been like this for 2 days now, what should I do?

Casual Listener

VIEW IMAGE PLEASE FOR ISSUE  VIEW IMAGE PLEASE FOR ISSUE    When I try to redeem it with premium, it gives me that error. Its been like this for 2 days now, what should I do?

phi00

Casual Listener

409 Views

2 replies

0 likes

Account
Premium
  • 409 Views
  • 2 replies
  • 0 likes

3 accounts

Hi I have three different accounts now. The first time this happened spotify stopped my music and I got a 410 Error message, so I logged out and when I logged back in it gave me a new account. I can't log back in to the first one, I tried to contact ...

Newbie

Hi I have three different accounts now. The first time this happened spotify stopped my music and I got a 410 Error message, so I logged out and when I logged back in it gave me a new account. I can'...

Joe

Community Legend

306 Views

1 replies

0 likes

Account
Login
  • 306 Views
  • 1 replies
  • 0 likes

Forgot login informaton

Hi I have forgot my login information. I have sent a message through contact page, but havent recieved a reply. I have also replied that message, but nothing. Can you please check this out? I am still paying for it. Spotify Case # 01319590 Thanks and...

Newbie

Hi   I have forgot my login information. I have sent a message through contact page, but havent recieved a reply. I have also replied that message, but nothing. Can you please check this out...

Ramon

Spotify Legend

380 Views

2 replies

0 likes

  • 380 Views
  • 2 replies
  • 0 likes

Spotify

I got spotify premium. And sometimes it will work on my iphone and sometimes it won't. I've uninstalled it, logged out, removed it from the offline devices and put it back on. But it still won't stay as premium.

Newbie

I got spotify premium. And sometimes it will work on my iphone and sometimes it won't. I've uninstalled it, logged out, removed it from the offline devices and put it back on. But it still won't stay...

Peter__

Community Legend

240 Views

1 replies

0 likes

  • 240 Views
  • 1 replies
  • 0 likes