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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Papusvagyok
  • Newbie
  • 353496 Views
  • 902 replies
  • 105 likes
  • Account
  • 353496 Views
  • 902 replies
  • 105 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1152638 Views
  • 119 replies
  • 110 likes
  • Account
  • 1152638 Views
  • 119 replies
  • 110 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 88442 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 88442 Views
  • 68 replies
  • 10 likes

Solved!! VISA payment error

Can't enter complete card number when trying to pay Premium with VISA. The last digit is not accepted in the card number box but is placed in the expiration month box instead. My country is Sweden, just as the card. These thing should NOT happen!

  • Regular
  • Can't enter complete card number when trying to pay Premium with VISA. The last digit is not accepted in the card number box but is placed in the expiration month box instead. My country is Sweden, j...
  • tiskari
  • Regular
  • 837 Views
  • 4 replies
  • 0 likes
  • 837 Views
  • 4 replies
  • 0 likes

Solved!! Logitech Squeezebox - no password

After requesting a username/password for my Logitech Squeezebox, I receive this message: An email featuring your device username and a link to set your password has been sent to christophe@xxxxx.be No mail received however... (I spoofed my email addr...

  • Casual Listener
  • After requesting a username/password for my Logitech Squeezebox, I receive this message:   An email featuring your device username and a link to set your password has been sent to christophe...
  • Peter__
  • Community Legend
  • 877 Views
  • 5 replies
  • 0 likes
  • Account
  • 877 Views
  • 5 replies
  • 0 likes

Reset password and says incorrect

I've reset my password a few times now and when I login it says password or I'd is incorrect. This is on my phone and iPad app. When I try using the internet I can login??? Anyone else have this problem??? Help.

  • Newbie
  • I've reset my password a few times now and when I login it says password or I'd is incorrect. This is on my phone and iPad app. When I try using the internet I can login??? Anyone else have this prob...
  • Peter__
  • Community Legend
  • 637 Views
  • 2 replies
  • 0 likes
  • Login
  • 637 Views
  • 2 replies
  • 0 likes

spotify in brazil!!! help

i downloaded the app in germany, and it is working perfectly. will it still work when i go back to brazil? can i buy the premium membership here, and continue to use and pay from brazil? cai i pay it with a brazilian credit card? thanks so much for y...

  • Newbie
  • i downloaded the app in germany, and it is working perfectly. will it still work when i go back to brazil? can i buy the premium membership here, and continue to use and pay from brazil? cai i pay it...
  • Joe
  • Community Legend
  • 332 Views
  • 1 replies
  • 0 likes
  • 332 Views
  • 1 replies
  • 0 likes

can't change country

Hey guys, I'm trying to pay for spotify premium in Peru with a card from the same country but it keeps telling me to pay with a card from my country. I tried changing my country but it stays in USA even after multiple tries, can someone help me? I've...

  • Visitor
  • Hey guys, I'm trying to pay for spotify premium in Peru with a card from the same country but it keeps telling me to pay with a card from my country. I tried changing my country but it stays in USA e...
  • Joe
  • Community Legend
  • 95 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 95 Views
  • 1 replies
  • 0 likes

I've paid for premium and tried re installation but not working

Device: iPhone 5Invoice no. 318764734014Could anyone help me for this if the problem can't fix by today I'm gonna cancel the account and try to report to consumer council

  • Newbie
  • Device: iPhone 5 Invoice no. 318764734014 Could anyone help me for this if the problem can't fix by today I'm gonna cancel the account and try to report to consumer council
  • Joe
  • Community Legend
  • 142 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 142 Views
  • 1 replies
  • 0 likes

Spotify premium not working on phone

I've had my spotify premium since June. I use it on both my phone and my iPad. Today I noticed it's not working on my phone....but it works perfectly on my iPad. I tried logging out and in again but it still says I have to buy premium if i want to li...

  • Newbie
  • I've had my spotify premium since June. I use it on both my phone and my iPad. Today I noticed it's not working on my phone....but it works perfectly on my iPad. I tried logging out and in again but ...
  • Joe
  • Community Legend
  • 350 Views
  • 1 replies
  • 0 likes
  • 350 Views
  • 1 replies
  • 0 likes

I can no longer pay thru AT&T?

I've been a premium user for about a year now and I paid thru my AT&T phone bill autopay and about a month ago I got a text from Boku saying it had been cancelled without any explanation, please help???

  • Newbie
  • I've been a premium user for about a year now and I paid thru my AT&T phone bill autopay and about a month ago I got a text from Boku saying it had been cancelled without any explanation, ple...
  • Sam
  • Spotify
  • 1380 Views
  • 1 replies
  • 0 likes
  • Premium
  • 1380 Views
  • 1 replies
  • 0 likes

paying for Premium using a Walmart Money Card.

so i recently purchased and activated a Walmart money card, which is a disposable Mastercard, and tried to purchase Premium but i keep getting errors saying: Payment failed Sorry, we couldn't process your order. Please review our Payment FAQ for comm...

  • Newbie
  • so i recently purchased and activated a Walmart money card, which is a disposable Mastercard, and tried to purchase Premium but i keep getting errors saying: Payment failed Sorry, we couldn't pro...
  • Sam
  • Spotify
  • 649 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 649 Views
  • 1 replies
  • 0 likes

Searching my music

Is there a way to search my music for songs and/or artists? I have to scroll down to find an artist or song. I'm wondering if there's an easier way?

  • Casual Listener
  • Is there a way to search my music for songs and/or artists?  I have to scroll down to find an artist or song.  I'm wondering if there's an easier way?  
  • svoboda777
  • Casual Listener
  • 191 Views
  • 4 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
    Unlimited
  • 191 Views
  • 4 replies
  • 0 likes

Solved!! Can't publish playlists on Tunigo

Hi all! I'm trying to publish new playlists on Tunigo (something I've done already few times), but I can´t find the way to do it anymore since Spotify's last update. Is this a bug or playlists can be no longer shared through Tunigo? Thanks.

  • Regular
  • Hi all!   I'm trying to publish new playlists on Tunigo (something I've done already few times), but I can´t find the way to do it anymore since Spotify's last update. Is this a bug or playl...
  • Peter__
  • Community Legend
  • 1036 Views
  • 7 replies
  • 0 likes
  • 1036 Views
  • 7 replies
  • 0 likes

Syncing Playlists Between Computers

I currently use the desktop version of Spotify between two computers. I make most of my playlists at my work computer (a PC), and listen at home on my Mac. But a lot of the music I've been adding to my playlists has not been showing up on my home ver...

  • Newbie
  • I currently use the desktop version of Spotify between two computers. I make most of my playlists at my work computer (a PC), and listen at home on my Mac. But a lot of the music I've been adding to ...
  • Peter__
  • Community Legend
  • 634 Views
  • 4 replies
  • 0 likes
  • 634 Views
  • 4 replies
  • 0 likes

Accidentally deleted my playlist of 230 songs. HELP!

I accidently deleted my playlist of 230 or so songs, can anybody help me out?Any mods ready to help? it was my plylist called "ugh chea"deleted it at 15:52 06/01/2014 if that helps

  • Newbie
  • I accidently deleted my playlist of 230 or so songs, can anybody help me out? Any mods ready to help? it was my plylist called "ugh chea" deleted it at 15:52 06/01/2014 if that helps
  • Peter__
  • Community Legend
  • 204 Views
  • 3 replies
  • 0 likes
  • Account
    Other
    Premium
  • 204 Views
  • 3 replies
  • 0 likes

Premium and playlists are gone!

I changed my FB password & was logged out from Spotify. When I logged in again my premium and all playslists were gone. Now I'm new on Spotify as a free user. My original Spotify username was szmagalska. I can't logg into it. I've tried all tips on t...

  • Regular
  • I changed my FB password & was logged out from Spotify. When I logged in again my premium and all playslists were gone. Now I'm new on Spotify as a free user.    My original Spotify...
  • Joe
  • Community Legend
  • 501 Views
  • 12 replies
  • 0 likes
  • Premium
  • 501 Views
  • 12 replies
  • 0 likes

Spotify premium account created by my ex Facebook account

I have an spotify premium account, created by my ex Facebook account. But actually I've canceled my Facebook account. I can not cancel my contract premium Spotify, because Spotify ask me to delete it through my ex Facebook account.Can anyone help me ...

  • Casual Listener
  • I have an spotify premium account, created by my ex Facebook account. But actually I've canceled my Facebook account. I can not cancel my contract premium Spotify, because Spotify ask me to delet...
  • tag4rte
  • Casual Listener
  • 254 Views
  • 2 replies
  • 0 likes
  • Account
  • 254 Views
  • 2 replies
  • 0 likes

Solved!! Facebook Problems....Help!!!

Hi, I set up my spotify account this week. At first it was showing all my facebook friends but now when I search it reads 'There are no friends to show at this time'. Along with this, facebook has stopped showing what i listen to and also when i shar...

  • Visitor
  • Hi, I set up my spotify account this week.  At first it was showing all my facebook friends but now when I search it reads 'There are no friends to show at this time'.  Along with this, fac...
  • camaro-cowboy
  • Roadie
  • 795 Views
  • 12 replies
  • 0 likes
  • Free
  • 795 Views
  • 12 replies
  • 0 likes

Charged double for 7 months and no reply from Spotify!?

Hey all, has it happened to anyone that they've been charged double by Spotify and couldn't get the money back? I gave them bank info in the UK and in Germany and just realised they've been charging me for Premium on both bank accounts. I only have o...

  • Regular
  • Hey all, has it happened to anyone that they've been charged double by Spotify and couldn't get the money back? I gave them bank info in the UK and in Germany and just realised they've been chargin...
  • Jamie
  • Spotify Legend
  • 365 Views
  • 11 replies
  • 0 likes
  • 365 Views
  • 11 replies
  • 0 likes

Spotify in the Philippines?

Hello! I'm moving to the Philippines on the 11th, and I cant get (pandora) over there, can I get Spotfiy?

  • Casual Listener
  • Hello! I'm moving to the Philippines on the 11th, and I cant get (pandora) over there, can I get Spotfiy? 
  • Peter__
  • Community Legend
  • 647 Views
  • 3 replies
  • 0 likes
  • 647 Views
  • 3 replies
  • 0 likes

Song pause or won't play

Has anyone else been experiencing songs pausing in the middle or songs not starting to play? Lately I've noticed choppy or inconsistent playback from my computer or Roku player. It is unusable at times and VERY frustrating considering this a pay for ...

  • Casual Listener
  • Has anyone else been experiencing songs pausing in the middle or songs not starting to play? Lately I've noticed choppy or inconsistent playback from my computer or Roku player.  It is unusable ...
  • seag33k
  • Casual Listener
  • 389 Views
  • 6 replies
  • 0 likes
  • Other
    Premium
  • 389 Views
  • 6 replies
  • 0 likes

Messages not being received

Hi! I've sent a few messages recently and also some songs. However, they've not been received at all at the other end.Is there a technical issue or am I being dense?!

  • Newbie
  • Hi! I've sent a few messages recently and also some songs. However, they've not been received at all at the other end. Is there a technical issue or am I being dense?!
  • Peter__
  • Community Legend
  • 236 Views
  • 1 replies
  • 0 likes
  • 236 Views
  • 1 replies
  • 0 likes