Please stop asking me to reset the password every week

[Stefpist]

I've got a Family/Premium account and the account out of the 6 that I use personally gets the password reset every week, which is a bit annoying.

I get an email saying the password needs to be reset "due to detected suspicious activity".

I connect to Spotify from my phone and my laptop, and I would guess the "suspicious" activity comes from the fact that I use my company's VPN (otherwise I couldn't work) and that changes IP/country every day, so maybe that's it.

Still, it's annoying, anyone has any ideas on how to make it stop?

Thanks

[mklopez]

Same thing keep happening to me. A password reset, every week, since July. I've stopped using the app except in two computers (at home and at work), no longer use it on my phone or tablet, although I still listen on my Echo speakers. and as for the above mentioned suggestion of using a different email, I did that: Created a brand new address that I only use in my spotify account, and it nod not stop the problem. Time for the IT people to acknowledge this is a BUG in their system.

[artur2000]

I had the same exact issue. Weird thing is, there was no change in my Spotify usage pattern. It started happening out of the blue. I'm not even going to go through my frustration with Spotify pseudo tech support here which is a complete joke. Services such as ChatGPT would probably do better job quite honestly. As Henricus stated, certain more "tech savvy" customers are tired of treating them like a dummy. The truth is, other major services don't have such a outdated policies when comes to accessing their services. Certain users are forced to be on the company VPN, why does this even matter? Having multiple devices now days is norm too. Spotify is trying to tell their customers how they should be using their service? No, this is unacceptable. There are other means of making sure if the user logging in is the actual owner of the account. I have stopped using Spotify earlier this month because of my password was being reset every week or so for two months straight. Because I have stopped using the service... surprise.... my password resets have stopped too. I'm no longer on the premium plan either since I cannot use the service as it was intended. I have mentioned this in the other post about the same issue and I will mention it here. Spotify has to learn their lesson and don't blindly trust some amateur grade script that makes stupid decisions like this. Like mklopez said, time to acknowledge the issue. It is not one or two users that are affected. Spotify, we are just a simple paying users that simply want to enjoy the music. We don't need to know your inner workings of your algorithms and troubleshoot your issues. It is YOUR responsibility to at least tell US the users, why this happens to our accounts and what can be done for this to not happen again! 

[kirglow]

First of all, let's be nice to the support team who's been having to work with the decisions made by the product managers

Secondly, it is unacceptable to force users to change their passwords upon IP address changes. I understand the need to detect suspicious activity, and it's totally fine if using a different IP address is considered a suspicious activity. Undoubtedly Spotify's understandable intent with this feature is to reduce situations where hacking leads to the loss of Spotify accounts. However, the user must be able to make a determination whether the IP change is a genuine hacking activity or expected due to VPN or using Spotify in different physical locations. As it stands, this must be considered a serious bug that severely inconveniences many use cases of the app, and, in fact, undermines the security for 2 reasons:

1. VPN is an important security measure, and even if it is unsupported, it should not be severely inconvenienced, thereby discouraging the use of VPN, thereby reducing security

2. Having to frequently change and re-type the passwords on all devices leads to more occasions where the password may be leaked

I've been a loyal customer of Spotify who's been a Premium subscriber and a supporter the platform for years. I've experienced a number of issues through the years, and stayed with the platform through it all. But with this new behavior, I do not think I can continue to experience this and stick with it much longer. If this is not addressed soon and if the Spotify continues to undermine my security and security options, I will be forced to switch to an alternative

[Budum]

I have been having same issue for ~6 months now on one of my family accounts. I use it solely at work, always from same IP. So, VPN or changing IP, which should still be allowed, are not the root cause in my case. Spotify support was a waste of 30 min. Walked me through signing off all accounts and changing password with a promise force password reset won't re-occur. Sorry, but it does and it super annoying.

Seeing report for same issue dated 2019, does not look like Spotify sees this as a problem. Well, it is for me. Looking if there is another service that does not force me go through reset every week, at least convenient times. 

[Michiel1968]

Yes, good advice, but.. this requires to transfer the password to other devices, which is quite annoying if the password manager is not available on these devices. With the weekly resets that I expirience now for several months I am really geting tired of the CtrlC CtrlV saving complex passwords in text files on USB sticks just to open spotify on one of my devices.

[Michiel1968]

I start feeling the same. I am used to Spotify and happy with the tracks and pricing. But the hassle of weekly password resets without any help from the support makes me about to end my subscription.

[mklopez]

Follow up: The password resets keep happening every week, although no longer exactly 7 days apart. Sometimes six, sometimes five. And as other users have commented, customer service has stopped responding to my emails about this problem. 

Really makes me curious to find out how many other people are experiencing this problem, and they just decided to cancel their paid service without contacting CS. We'll probably never know.

[jacksjadedness]

I'm experiencing the same issues—I've faced them at least 10 times this summer, and yet again today, on a Premium Duo account, no less.

Clicking the "Reset your password" email/link also fails about half the time. This is because, for some reason, <some_subdomain>.spotify.com triggers Brave's Shields. Now, why is that? It's suspicious, to say the least. As a paying customer, the last thing I expect from an expensive subscription service is to be tracked like some sort of product.

This cavalier approach has become endemic in "big tech" (the publicly traded tech sector). It's as if breaking and entering into users' space by forcibly manipulating browsers or permissions is considered normal professional practice. This needs to stop—it's getting out of control.

I'm sincerely surprised that Spotify engages in such intrusive technical patterns, compromising user integrity. In other areas, the company is among the most ethical in the industry.

Tangentially—but perhaps not unrelated in a zero-sum world—extremely poor and dumbed-down feature sets don't make the service any more appealing. Compared to basic legacy music apps like iTunes (where are the smart playlists/folders?) and Winamp (why no metadata view control? why so little meta filtering?), Spotify falls short. And let's not forget that dreaded 10,000-song limit.

So, if you're offering the bare minimum at a steep price, while also making it difficult for me to use your service… Well, let's just say there's a limit to what you can get away with, and you've just reached it with me.

Therefore, I'm voting with my wallet and my feet. I'll keep an eye on how Spotify evolves, but the chances of me returning are slim unless significant changes are made.

[Axolotl_FI]

Having the very same problem, have to change my password, and then relogin on ALL my devices, which in change, triggers the password reset all over again and so on...

Wrote a ticket to support and their answer was pretty much "Don't use VPN then."
Really Spotify, so your official answer is that one should sacrifice privacy and safety just because you are too lazy, or incompetent to implement a simple "Was this you?" Button instead of relying on automatic algorithms blindly, that obviously have many false positives?
This has become so annoying, that I am seriously considering cancelling my family account and just move to Tidal or Deezer with higher audio quality, and no such problems.

[mklopez]

Just a quick update: Still having the problem. They say the technical team (?) is reviewing the problem, but not solution yet.

Meanwhile, I still get a password reset every week, on the same day, and around the same time of day. It's gotten to a point that I'm just adding a dash and number (-1, -2, etc) to the same password I use every week. Currently I'm up to "-26".

[sabujp]

+1 this keeps happening to me and I'm not using a VPN. Oh well I'll keep generating new passwords using my password manager. I guess whatever "suspicious activity" detection software is being used is just faulty but only for a small percentage of users using a "non-standard" combination of desktop and mobile operating modes.

[user-removed]

Also began having the same issues as others in this thread 2 weeks ago with no change in devices, networks, etc. and recently changed the associated email address with the hope weekly password resets every Monday by Spotify cease.  The only odd thing I noticed before the problem began was that a user named MR. SMITH following over 10K other people and 0 followers added me.  If this is some sort of throttling measure for heavier users definitely not okay, especially after the recent subscription price increase.

[mklopez]

Six months after I reported this issue to support, still no resolution. 

The only way I've found to palliate the problem is to change my password myself, before it resets. Since the resets happen about the same time every week, a few hours before I go to my account page and change it. Been doing this for a few weeks now, and it prevents the automatic reset from happening. Also, my sessions in my apps (both PC and mobile) keep working, and I avoid having to reauthorize other services like Alexa. Yeah, is a palliative, no a solution, but helps.

[expirededibles]

My Question or Issue

I keep having to reset my password for suspicious activity even though there is no one on my account.

[Ziri_Z3R0]

It's been happening for a year or so now, where I'll just randomly get logged out, and sent an email about "suspicious activity" causing the reset. Surely if someone else was trying to log in, they would tell me. The only suspicious activity I've done is use Spotify a lot, and if that's what's causing the password resetting then I guess I'll go ahead and use some other music streaming service. I've tried changing my email, to no avail, so I literally have no idea what could be the issue.

[Sernik19]

Thanks to this issue, spotify encourages me to use less secure passwords, all of the strong passwords I remember are now blocked and can't be used again. Thanks spotify, very good work, much appreciated - keep it up and don't change 🙂

Maybe next time reset my password if I play the same song 3 times in a row - playing the same song over and over again is suspicious after all 🙂

Jokes aside, this needs to be fixed, maybe relax the filter a little bit, or inform the user about suspicious activity before resetting the password? This is a spotify account, not a bank account, there is no need to be so strict about this, the users aren't idiots - you don't need to protect them from themselves this much...

[rusza1]

Spotify should revise their algorithm to filter suspicious usage. I am forced to change my password every 10 days in the past 3-4 months, it is just annoying. 10 days ago and today I chatted with customer service, every time I was told that this will never happen again. Moreover, in the past 10 days I was using Spotify from the same device only, so I don't understand why this is happening. This is frustrating, I am thinking to terminate my account and open one at Tidal. 

[marcmicalizzi]

Every single time i log in via web browser (on the same computer I'm currently playing music through the desktop app on even), within a short period of time I get a password reset email. It's really annoying and ridiculous.

[Puyodead1]

This has been happening to me also, just got the fourth email a few hours ago. I contact support last week and was just told to revoke apps, and not use a vpn (which I never did). The only thing I did, was use spotify on a new os (duel booted another windows install along side my main), which might be what started all this, regardless, this is super annoying.

[user-removed]

I agree with everyone suggesting Spotify needs to update their suspicious activity detection algorithm.  Many of us use multiple devices and networks within the same region amd may even change listening habits in terms of time of day.  There are far better ways to enact security measures that don't interfere with paid users enjoyment of your service.  At this point, given there has been no solution, I plan to take my business elsewhere, though would be willing to return if someone on your development team is willing to address this issue.