Pleasse help meeee

[poias2]

Hello, i wanted to ask an important thing, Today i ordered spotify premium for 0,99 c for 3 months, and my friend asked me to order it for her too, my order was all right, but when i tried to order it for her, it didint let me do it, and told my operator migh have problems... But my 0,99 cents were taken... The account that didint get spotify premium was a facebook profile by the name *****************. Hope u configure this issue. 

THIS is the letter i sent them , but i will upload it here too because , I might get a faster answer 🙂 HELP