Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Premium Account Hacked

Premium Account Hacked

Hi, I have just recieved an email informing me that my Spotify Premium account has had its email changed. For obvious reasons this is quite troubling and I wondered if a staff member could private message me so I can recover my account. Thank you. 

Reply
2 Replies

Hey @crollinson,

 

Spotify Support can help you out, you can contact them through one of the channels below:

 

Contact form: http://bit.ly/SpotifyCFA (Make sure you're logged out of any Spotify accounts while using the form)

Facebook: http://bit.ly/SpotifyCaresFB

Twitter: http://bit.ly/SpotifyCaresTW

 

If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotify Support usually replies within 48 hours.

MaximSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Thank you for the reply. I have already emailed and DM'd on Twitter. 

But again, thank you for the reply.

Suggested posts