Help Wizard

Step 1


Premium Individual

Premium Individual

Hola! queria pedir ayuda, yo tengo el plan duo, pero quiero cambiar al plan individual y no lo encuentro en los planes disponibles, ayuaaa






(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)


My Question or Issue


1 Reply

Hey @nerm0608,


Thanks for reaching out to the Community and welcome!


Hope you don't mind us replying in English, as that's the Community's official language.


If you want to switch from Premium Duo to Premium individual, you can try changing your subscription from your Account page > under "your plan" > "change plan". You could also try from this link.


If you still don't see the option, you'd need to cancel your current subscription and wait until your account reverts to the free service. Once that happens, you'll be able to subscribe to Premium individual without issues. 


Hope you find this useful. If you need anything else, the Community is here for you.

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