Premium Payment failed

[shannoneileen13]

I have been successfully using premium for awhile now. recently, Spotify tried to charge me a few times when I didn't have sufficient funds on my card. Now I know I have more than enough money on my card, and I have called my bank to make sure there aren't any problems on that end and there aren't. I keep trying to pay Spotify for my premium and it keeps saying there is a problem with my card but I know there isn't. Any advice? please I'm desperate haha

[MaryS]

Hey there,

Sorry to hear you're having trouble paying for your subscription.

We'll be happy to sort this out for you. To help us do so, can you let us know the exact error message you're receiving when trying to pay for Premium?

Speak to you soon,

[richardstewart]

I have a message when I log in on my new phone  to say Premium Payment Failed but $11.99 was deucted from my credit card last week and there is a note to say another $11.99 will be deducted next month. I want to get back onto Spotify.

[Chantalpostduif]

Hi,

i've been receiving the exact same message for a few months now saying my payment failed. My card is still working and there is enough money on the account. It is getting quite annoying getting that message every month...

cheers,

Chantal

[richardstewart]

So how do Spotify fix this ? They deduct my money each month but don't provide a service. Do I just cancel and seek a refund?

[MaryS]

Hello richardstewart,

Thanks for the information.

This does sound odd. Can you contact our Accounts team here for me? They will be happy to sort this out for you.

Once you've messaged in, an advisor will get in touch with you as soon as they can 🙂

[Chantalpostduif]

Hi,

I keep receiving the same message; that my payment failed. I contacted the Spotify team but I don't get a respons that fits my question. I tried several options  to fix it (adjust bank account, different browser etc) and even quit my membership hoping that would solve the problem but it does not. The problem lies in Spotify, please fix it. 

[MaryS]

Hi Chantal,

Sorry for the delayed response.

I've reached out to our Dutch team who handled your case, and I assumed everything is for you now? I can see they've refreshed your account and it's now back on Premium. 

Let me know if there's anything else we can help with. Thanks again for your patience 🙂