Premium Student Account

[Milliebaby89]

I signed up for a premium student account this morning. When I tried to put in my college information it was not accepted. My account still shows that I'm on spotify free even though the $4.99 was already taken out of my account.

[Maxim]

Hey @Milliebaby89,

Have you received a receipt for the purchase via Email?

[Milliebaby89]

No, I have'nt but I do have proof via text that the money was taken out of my account at 7:51 this morning.

[Maxim]

It's very likely just a pending charge: https://support.spotify.com/account_payment_help/managing_payments/pending-charges/

If the charge doesn't disappear within 5-7 days, please let me know.

[Milliebaby89]

It's been 4 week and I have neither gotten money refunded and I still do not have access to any premium features. I do not want to charged next week for a service that hasn't been provided.

[Maxim]

Please get in touch with Spotify Support so they can look into this.

Contact form: https://support.spotify.com/contact-spotify-support/?contact
Facebook: https://www.facebook.com/SpotifyCares/
Twitter: https://twitter.com/spotifycares

If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotify Support usually replies within 24-48 hours.