Help Wizard

Step 1


Premium account Hacked

Premium account Hacked



My premium account was hacked a couple of months ago, so I can't log in. I tried to contact spotify with the contact form over two weeks ago but I have not recived any answer, my credit card was used last week to pay for the account. please help me.

1 Reply

Hey @Evenaa1981 🙂 


When you got in touch with Spotify support before, did you get an automated email reply with a case number in it at all? 

If so can you let us know that case number here? 


If not, can you get in touch again here making sure you use a working email address, then reply directly to the automated email reply (even if its from no-reply) and someone from Spotify will get back to you asap. 



Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014

If this post was helpful, please add kudos below!

Suggested posts