Premium account

[amberg171997]

I bought premium on Spotify. And it's not working. It still says free. But I went to my bank account and spotify still took money out of my account. I am beyond pissed because I cannot find a way to contact spotify. I want my money back

[osornios]

Hey @amberg171997,

Did you get an email receipt from Spotify for your subscription purchase?

In it, it shows the Spotify username you paid for:

Username/ID:        xxxxxxx

Logout of the app, and be sure to use it, instead of your email address, to login to your account. It's the one with the Premium features.

If you didn't get any email receipt, sometimes the amount gets 'on hold' even if the charge doesn't go through. Normally the amount gets back to your bank account a day or two later.