Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Premium code is not valid

Premium code is not valid

When I enter the premium code that comes automatically with vodafone red10 campaign, it gives the following error.
"Unfortunately this premium code is not valid. Retry or consult customer service."
can u help!?
IMG_2145.PNG
Reply
1 Reply

Hey there @sc82, I'm sorry you're having this problem. Now since the code is given by Vodaphone I'd try contacting them first, if that doesn't help I'd move forward and contact Spotify Support for them to take it further.

You can contact support by filling this online contact form: https://www.spotify.com/about-us/contact/contact-spotify-support/
If you receive an automated email directing you to the community and/or help boards, make sure you reply directly to that email (even if it says it is no-reply) and an agent will get back to you as soon as possible.

Suggested posts