Premium not working

[Pečons]

Plan

Free/Premium

Country

Device

(iPhone Xr)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

Hey, so i activated my 3 month trial premium, but it doesn't work. Ads always pop up, and can't skip more than 6 times. When i go to activate premium again, it shows that i have already activated it. What do i do?

[Billy-J]

Hey @Pečons, thanks for reaching out to the Community!

Could you let me know what your subscription status says here? If it says Free, follow these steps and attach a screenshot of your Receipts page. Make sure to hide sensitive information when you’re posting to the Community.

If it says Premium, try logging out > restart device > log back in in the Spotify app and let me know if you’re able to use your Premium features, such as no ads, unlimited skips.

You can also follow the steps provided in this support article and let me know if they make a difference.

Let me know how this goes.

[Pečons]

Emmm, it says Spotify Free. There aren't any receipts...

[Billy-J]

Hey @Pečons, 

Thanks for getting back to me! Could you also make sure that you don't have a second account using this guide to find additional accounts. 

Let me know how this goes!

[Pečons]

Yeah, i have another account. I can sign in with facebook on that account.

[Billy-J]

Hey @Pečons, 

Thanks. And the other account doesn't have Premium on it either? 

[Pečons]

Yeah, it doesn't have premium.

[Jeremy]

Hey there @Pečons,

Thank you for your reply and confirmation.

Can you check if your Spotify payment is marked as 'pending' on your bank statement? If it does it might not have gone through successfully. When you submit a payment, your bank puts the funds aside as ‘pending’. If the payment fails, the pending status will expire and the funds will be returned to you.  

Keep us posted 🙂

Cheers!