Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...
ribezaz
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
PlanPremiumCountryTurkeyDevice(It's working on PC only)Operating SystemWindows 10 My Question or IssueWhen I joined to my friend to listen together on Discord, after 10-20 seconds Discord stops the music and kicks me. I re-installed but it didn't wor...
Hi everyone, I need some help with changing my Spotify Email. It's under my Facebook account but then I changed my Facebook email months ago, but for some reason it never changed the email on my Spotify account. And I cant make any changes to my Spot...
Hi. Some dude somehow got acces to my account. He listens his music and changes device so i can't hear anything. So a can't use my account at all.I tried to change my password and logout. I tried to log out and change password totally like 7 times. I...
Se puede seguir escuchando Spotify cuando miro las historias de Instagram que tienen música o no existe esa opción?
PlanPremiumCountrySwedenDeviceMobile + PCOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI am logged in to some devices. Login on new devices almost impossible. After I sent login link to new mobile device, it worked. The ...
So for the past 3 months, my Spotify account has been hacked multiple times. When a hack occurs, I go through all the steps that Spotify suggests like: reset password, sign out of all devices, disconnect third-party apps, etc. This seems to only keep...
Discord and Spotify connected, but discord doesnt show music i am listening to, doesnt show that i am listening at all. Cant invite people to listen with me as well. Sometimes discord shows i am listening to a song i already switched from.
PlanPremiumCountryUSDeviceiPhone My Question or IssueWhenever I check my recently played list, there are usually new additions to the list while I have my Spotify closed. Usually they're from artists I've never heard of or they have super cheap album...
I woke up this morning to check my Spotify and find that over 40k followers had suddenly disappeared. I'll attach a screenshot so you can see what I mean, for some reason the link to my artist page is still showing 40k followers, but the follower cou...
So I've have had the same Spotify premium account for years (berkleywreddick). I recently logged out of the account for the first time in a while. Unfortunately, I forgot my password and was unable to get the reset password email because the email I ...
Today I noticed two foreign logins, and before you give me the standard reply yes I've done my due diligence with singing devices out and changing my password.This issue has been known to happen on Spotify for a long time along with other gray and sl...
PlanPremiumCountryCanada DeviceOnePlus 5TOperating SystemAndroid Oreo My Question or Issue First it started with today, there was a pop up that asked me to verify my email, although I have verified my email many years ago and never did anything. Not ...
PlanFree/PremiumCountryItalyDevice Samsung Galaxy s10Operating SystemAndroid11 My Question or IssueHi guys, i think my account got hacked, because an "user" That uses Microsoft Edge listen music without my permission, i don't even use microsoft edge....
Hello everyone! I really don't understand what hapenened to one of my playlist. All of my tracks has been replaced by my likes of the time, and I lost everyting... It's been years since I complete this playlist and I'd really love to have access to t...
PlanPremiumCountryIndiaDeviceOneplus 8T and Acer Predator Triton 300Operating SystemAndroid 11 and Windows 10 20H2 My Question or IssueI recently purchased Spotify premium on a yearly basis, however, ever since I upgraded to premium my Spotify consta...
Plan Free Country U.S. My Question or Issue Whenever I try to contact the spotify support about my account being disabled I get an error message saying that I'm unable to contact the support at this moment but I've been getting this message for 3 day...
Why lyrics ain't working on my premium account , I've tested in my another account, that is free, the lyrics function and it's working perfectly. In my premium account was working some time ago, but no ain't. What do I do? The Free AccountThe Free Ac...
Hi, My mother has just discovered Spotify but we both live in the same house using the same internet plan etc and so when she logs onto he Spotify and I log onto mine (both on cellphones) I can control if she listens or not. I have tried to unsync th...
PlanFree/PremiumCountryUSADevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.)Windows 10 also on my phone that I got from Walmart (it's a Tracfone)My Question or IssueI keep getting the same...
PlanFreeCountryUSOperating SystemWindows 10 My Question or IssueWhen at the preferences tab, I have checked the "show local files" only for it to not do anything.