Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with logging in, passwords, and account settings.
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
My Question or IssueMy account has been getting hacked constantly over the last couple months after changing my password and signing out everywhere every single time it seems like I can not fix the most recent hack. This person took my account and mo...
PlanPremiumCountrySouth Africa My Question or IssueHi there. Today I became aware of the fact that I could change the email associated with my account, so I went back to delete my older account so that I could free up my primary email and make my lif...
Hello I was using an account that was made with my Facebook account, It didnt had an email account or a password, the only way to log in was with Facebook. Today I made a new account using an email and then connected my facebook with that Spotify acc...
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy wife an I have a Spotify family plan (still waiting on duos in the U.S.!). We also have a ...
My Question or IssueSo, I just made this account just to get assistance and to access my other account under the username Cheetah8895. However, I forgot my password and I'm not receiving any emails (even in spam or deleted), although I'm not sure whi...
Hi there! I have a Family Premium Spotify Account.My wife is Member of this account. All is perfect - she use her own Playlists etc. Now she got a new iPhone. After installing there are my Playlists etc. How can she 'switch' to her own account? Thank...
PremiumUK DeviceiMc Operating SystemiOS 10 I've installed the Spotify app on to an iMac but my username (email address) and password wont work. So, I rest my password and went straight back to login with the new password only for it to not work. I've...
PremiumCountry- USDevice- Macbook air My Question or Issue I need to log into an account (to delete and cancel the premium plan) that was created and used by a previous employee. I have the email credentials, but I don't know the password. And I'm un...
hoy sume dos integrantes a mi family plan. no tenian usuario en el momento de l a invitación. una vez aceptaron crearon el usaurio y no los puedo ver en mi lista de integrantes. como hago? a ellos le figura una cuenta free.espero la respuesta
PlanPremiumCountryTurkeyDeviceWindows PC, Android Operating System(Windows 10, Android) My Question or IssueThis is my second account. I used to have a premium account under a different mail. I've been using premium for a lot of time now. Please help...
Somebody is using my spotify for his/her own device.In the menu connecting with a device, I see my phone, my laptop, and sometimes an other phone.My music is being skipped and paused and this person is constantly trying to listen music through my aco...
Hi there,I have just started Premium duo (I think). My girlfriend and I live together in Dublin, Ireland but she is in Poland at the moment because she went for holidays and is not able to return yet due to pandemic and closing of the borders. The pr...
PlanFree, was premium (see below)CountryUSADevicePC, iPhone XOperating SystemWindows 10, iOS 13.X My Question or IssueAt the beginning of this month, I issued a support ticket to cancel a premium subscription on an account I did not have access to, b...
I recently upgraded my iPhone from a 5 to an 11. I can't log into spotify from my new phone. It says "something went wrong. please try again later." Well...what's going wrong and how can I fix it?? I think I did forget my password a couple times on m...
Hi I've been trying to change my the card on my payment method. Every time I press change payment details, it always says 'Something went wrong. Try again, or get help'. I've tried several time within these past few weeks but the same error message s...
When I would go to the New Music Friday playlist, one of the most helpful things was seeing the album title next to the artist name so I could see if this song was just a standalone single, an EP or a track that’s part of a full album release. That h...
PlanPremiumCountryGuatemalaDeviceSamsung A5 My Question or Issue PLEASE bring back "Safaera" by Bad Bunny. It's unfair for us users that do enjoy the song to have it remove. I understand what explicit means, other users should to. If not you could go...
Hello, I am using Spotify Premium from Portugal for some years now. Last year I created a family plan for me and my girlfriend, and, to my surprise, I listened to the playlist "Family Mix" and found quite some tracks that neither me nor my girlfriend...
My song was released today, but it was address to a different person (artist) that has the same name as mine, I dont have an artist profile that's why the song was address to that artist and not to me. So how do i create an artist profile so that i c...
Issue: I can't log in on my phone, or on my new phone or on someone else's phone (I tried to log in with password / username and it didn't work, it stays "pressed" and goes blank again, logging in with Facebook doesn't works either, loads the Faceboo...