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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 4838 Views
  • 1 replies
  • 9 likes
  • Security
  • 4838 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • placeboinme
  • Newbie
  • 466993 Views
  • 977 replies
  • 111 likes
  • Account
  • 466993 Views
  • 977 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1206198 Views
  • 119 replies
  • 117 likes
  • Account
  • 1206198 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maria
  • Moderator
  • 115775 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 115775 Views
  • 72 replies
  • 12 likes

Superuser Contribution Payment issues

PlanPremiumCountryTurkeyMy Question or Issue  As you can see spotify charged me 2 times in a month and i don’t accept that. Pls give my money back. Also sorry if i made any mistake im Turkish and don’t really know how to explain myself. Thx

F8559A99-B890-49BA-AACE-34BB32ADDBDB.jpeg
  • Casual Listener
  • Plan Premium Country Turkey My Question or Issue      As you can see spotify charged me 2 times in a month and i don’t accept that. Pls give my money back. Also sorry if i made a...
  • Jeremy
  • Spotify Legend
  • 1392 Views
  • 5 replies
  • 2 likes
  • Account
    Premium
    Subscription
  • 1392 Views
  • 5 replies
  • 2 likes

Spotify for Artists

Someone has claimed my Spotify for artists account. How do I get it back? Or at least remove my music from their account and onto my own.

  • Visitor
  • Someone has claimed my Spotify for artists account. How do I get it back? Or at least remove my music from their account and onto my own.
  • Billy-J
  • Spotify Star
  • 481 Views
  • 1 replies
  • 0 likes
  • 481 Views
  • 1 replies
  • 0 likes

Spotify artist: Cannot playback posted tracks

I’ve tried everything in the past threads and google searches to get tracks that I posted on Spotify through distrokid to play. I can’t even click the cover art to pick a song in a new window. So far:- I have emailed distrokid: response was to try re...

  • Regular
  • I’ve tried everything in the past threads and google searches to get tracks that I posted on Spotify through distrokid to play.  I can’t even click the cover art to pick a song in a new window. ...
  • Billy-J
  • Spotify Star
  • 486 Views
  • 1 replies
  • 0 likes
  • Help
    support
  • 486 Views
  • 1 replies
  • 0 likes

alguien reproduce canciones en mi cuenta

PlanPremiumCountrychileDevicehuawei mate 10 liteOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issuemientras reproduzco una cancion momentos depues empiezan a reproducir otras canciones de una lista proveniente de una playlist...

WhatsApp Image 2020-10-23 at 12.23.07.jpeg WhatsApp Image 2020-10-23 at 12.23.08.jpeg
  • Visitor
  • Plan Premium Country chile Device huawei mate 10 lite Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue mientras reproduzco una cancion momentos depu...
  • Jose_M
  • Spotify Star
  • 958 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
    Security
  • 958 Views
  • 1 replies
  • 0 likes

Solved!! Error code :17 trouble logging in

PlanFreeCountry IndonesiaDevicePC, SmartphoneOperating SystemWondows 10, Android My Question or Issue Hello guys,I am having touble with logging into spotify on my PC and smartphone.Tried both ways og logging in with facebook and email, both doesnt w...

  • Casual Listener
  • Plan Free Country  Indonesia Device PC, Smartphone Operating System Wondows 10, Android   My Question or Issue  Hello guys, I am having touble with logging into spotify on m...
  • Jose_M
  • Spotify Star
  • 754 Views
  • 4 replies
  • 0 likes
  • Account
    Login
  • 754 Views
  • 4 replies
  • 0 likes

Superuser Contribution Group session is not available on my device

PlanPremiumCountryHK DeviceiPhone 11 pro maxOperating Systemios13.1.3 My Question or IssueHow to get the group session feature available my device.I have already update the application to the latest version, but I still don't get this feature on all ...

  • Visitor
  • Plan Premium Country HK   Device iPhone 11 pro max Operating System ios13.1.3   My Question or Issue How to get the group session feature available my device. I have already upd...
  • tracercooke
  • Newbie
  • 25352 Views
  • 8 replies
  • 2 likes
  • Account
  • 25352 Views
  • 8 replies
  • 2 likes

my uncle(rip) spotify account

my uncle rip, what will happen to the spotify account should be shared with his family

  • Visitor
  • my uncle rip, what will happen to the spotify account should be shared with his family  
  • Maxim
  • Spotify Star
  • 562 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 562 Views
  • 1 replies
  • 0 likes

Solved!! Can not login to spotify

PlanPremiumCountryNetherlandsDeviceSamsung s10Operating SystemAndroid My Question or Issue So i refunded my payment for this month and the next day I was logged off suddenly. I can not login since then. If i try to login it takes me to my email to ve...

  • Casual Listener
  •   Plan Premium Country Netherlands Device Samsung s10 Operating System Android   My Question or Issue   So i refunded my payment for this month and the next day I was logge...
  • Billy-J
  • Spotify Star
  • 920 Views
  • 4 replies
  • 0 likes
  • Account
    Login
    Subscription
  • 920 Views
  • 4 replies
  • 0 likes

transfer profiles

Is there any way that a spotify employee can help me transfer my spotify library (my playlists and saved albums) to a new profile with no followers?

  • Visitor
  • Is there any way that a spotify employee can help me transfer my spotify library (my playlists and saved albums) to a new profile with no followers?
  • Billy-J
  • Spotify Star
  • 433 Views
  • 1 replies
  • 0 likes
  • Account
  • 433 Views
  • 1 replies
  • 0 likes

Superuser Contribution i cant change my country to usa

PlanFreeCountryusaDevicegoogle pixel 2Operating Systemandroid 11 My Question or Issuei live in the usa and have never left the country but for some reson it constantly puts me in brazill and on top of that when i tried to sign up for the collage deal...

  • Visitor
  •   Plan Free Country usa Device google pixel 2 Operating System android 11   My Question or Issue i live in the usa and have never left the country but for some reson it constantl...
  • Ver
  • Spotify Legend
  • 413 Views
  • 1 replies
  • 0 likes
  • Account
  • 413 Views
  • 1 replies
  • 0 likes

Spotify abroad

Hi, I'm from Vietnam and I'm studying in Italy now. My Spotify country now is Italy. My question is Can I switch back to Vietnam and update Premium Package there?

  • Newbie
  • Hi,   I'm from Vietnam and I'm studying in Italy now. My Spotify country now is Italy.   My question is Can I switch back to Vietnam and update Premium Package there?    
  • Billy-J
  • Spotify Star
  • 537 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Premium
  • 537 Views
  • 1 replies
  • 0 likes

Superuser Contribution Location Error

PlanPremiumCountrySingaporeDeviceiPhone 6S My Question or IssueI've paid for Premium and have someone in the house (literally sitting next to me) trying to join the plan and I'm getting an error that "You need to live at the same address." Tried both...

  • Newbie
  • Plan Premium Country Singapore Device iPhone 6S     My Question or Issue I've paid for Premium and have someone in the house (literally sitting next to me) trying to join the plan ...
  • Jeremy
  • Spotify Legend
  • 4503 Views
  • 9 replies
  • 0 likes
  • Account
    Premium
  • 4503 Views
  • 9 replies
  • 0 likes

Superuser Contribution my profile and my playlists are not visible

PlanFreeCountryItalyDeviceAsus Aspire ES 15Operating SystemWindows 10 My Question or Issueif somebody tries to find me or my playlists, they can't.it seems that both my account and my playlists are invisible, and i don't know why.i've already checked...

  • Casual Listener
  • Plan Free Country Italy Device Asus Aspire ES 15 Operating System Windows 10   My Question or Issue if somebody tries to find me or my playlists, they can't. it seems that both m...
  • Elena
  • Moderator
  • 1044 Views
  • 6 replies
  • 1 likes
  • Account
  • 1044 Views
  • 6 replies
  • 1 likes

Solved!! Impeccable customer service

I just wanted to give a shout out to John M for helping me resolve an issue. Thank you John M for the BEST customer service I've ever had! Keep up the great work!

  • Newbie
  • I just wanted to give a shout out to John M for helping me resolve an issue. Thank you John M for the BEST customer service I've ever had! Keep up the great work!
  • Billy-J
  • Spotify Star
  • 457 Views
  • 1 replies
  • 4 likes
  • 457 Views
  • 1 replies
  • 4 likes

Album tracklist looks weird, how can I fix this?

 PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

D2D10D17-FC1E-4EAF-AD3F-DAF6A940A08A.png
  • Casual Listener
  •   Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue &nbs...
  • Billy-J
  • Spotify Star
  • 551 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 551 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Billing Date

My payment date is the 21st of each month but I don't get paid until the 25th, is there anyway to change that?

  • Newbie
  • My payment date is the 21st of each month but I don't get paid until the 25th, is there anyway to change that?
  • Elena
  • Moderator
  • 760 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 760 Views
  • 3 replies
  • 0 likes

Proper English title capitalization

I started using Spotify recently and the issue that bugs me in overall nice experience: the gross of English track titles is wrongly capitalized, accoring to language rules, where articles, short conjuctions and prepositions are left lowercase [1]. "...

  • Visitor
  • I started using Spotify recently and the issue that bugs me in overall nice experience: the gross of English track titles is wrongly capitalized, accoring to language rules, where articles, short con...
  • Billy-J
  • Spotify Star
  • 959 Views
  • 1 replies
  • 3 likes
  • 959 Views
  • 1 replies
  • 3 likes

account login crisis?

Alright so. Recently I’ve tried to sign into spotify on another device. It was then that i noticed my email has been misspelled this entire time, and that i’ve only used my username to sign in all this time. My password is also incorrect, which is ve...

  • Visitor
  • Alright so. Recently I’ve tried to sign into spotify on another device. It was then that i noticed my email has been misspelled this entire time, and that i’ve only used my username to sign in all th...
  • EthanS1
  • Community Legend
  • 615 Views
  • 2 replies
  • 0 likes
  • Account
    Login
  • 615 Views
  • 2 replies
  • 0 likes

Spotify artists statistics

Hello,I am a musician and I have already claimed my artist profile.Today I checked my statistics from the previous days. On Monday I had more than 50.000 streams and on Tuesday only 6000. On Wednesday I had 4500 streams and 0 listeners.Has someone th...

  • Casual Listener
  • Hello, I am a musician and I have already claimed my artist profile. Today I checked my statistics from the previous days. On Monday I had more than 50.000 streams and on Tuesday only 6000. On Wedn...
  • Billy-J
  • Spotify Star
  • 326 Views
  • 1 replies
  • 0 likes
  • Account
  • 326 Views
  • 1 replies
  • 0 likes

Report Fake Plays

Hello everybody. I want to report a person (Bithia) who uses fake plays generated from suspicious playlists. She is an italian singer and 70% of her listeners are in the united states, romania, bulgaria etc. I have some screenshots that can prove eve...

  • Newbie
  • Hello everybody. I want to report a person (Bithia) who uses fake plays generated from suspicious playlists. She is an italian singer and 70% of her listeners are in the united states, romania, bulga...
  • Billy-J
  • Spotify Star
  • 371 Views
  • 1 replies
  • 0 likes
  • Other
  • 371 Views
  • 1 replies
  • 0 likes