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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 4819 Views
  • 1 replies
  • 9 likes
  • Security
  • 4819 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ryankewley
  • Newbie
  • 466884 Views
  • 976 replies
  • 111 likes
  • Account
  • 466884 Views
  • 976 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1206171 Views
  • 119 replies
  • 117 likes
  • Account
  • 1206171 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maria
  • Moderator
  • 115099 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 115099 Views
  • 72 replies
  • 12 likes

Superuser Contribution You're offline. Connect to a network to log in.

Hello, I was logged out of the Spotify app on my Note20 Ultra and it will not let me log back in. Saying I am offline and cannot connect to a network. I have tried logging in with my username and my email and have even deleted the app multiple times ...

  • Casual Listener
  •   Hello, I was logged out of the Spotify app on my Note20 Ultra and it will not let me log back in. Saying I am offline and cannot connect to a network. I have tried logging in with my username...
  • Elena
  • Moderator
  • 985 Views
  • 4 replies
  • 0 likes
  • Account
    Login
  • 985 Views
  • 4 replies
  • 0 likes

Superuser Contribution How to submit home-adress not via Google (Familiy account)

It's now required to submit your home-adres to Spotify in order to check whether the family really lives together. Ok, fair enough. The form however runs through Google Maps and therefore the data I submit goes to Google and is subjected to their pri...

  • Visitor
  • It's now required to submit your home-adres to Spotify in order to check whether the family really lives together. Ok, fair enough.   The form however runs through Google Maps and therefore th...
  • Jeremy
  • Spotify Legend
  • 843 Views
  • 1 replies
  • 0 likes
  • Account
  • 843 Views
  • 1 replies
  • 0 likes

Superuser Contribution Changed country but can't log in

PlanFreeCountryGermanyDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating SystemWindows 10 My Question or IssueI recently moved to Germany from the UKI changed my profile country to Germany via the website. Yet when I try to log in via...

  • Casual Listener
  •   Plan Free Country Germany Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System Windows 10   My Question or Issue I recently moved to Germany from the UK ...
  • Elena
  • Moderator
  • 646 Views
  • 3 replies
  • 3 likes
  • Account
  • 646 Views
  • 3 replies
  • 3 likes

Solved!! my account dosn't exist

Some years ago i've created a spotify account which I recently tried to log into with my phone, however none of my passwords worked/I've forgotten my password, so after that I got the email to reset my password but when i tapped on it, it instantly s...

  • Visitor
  • Some years ago i've created a spotify account which I recently tried to log into with my phone, however none of my passwords worked/I've forgotten my password, so after that I got the email to reset ...
  • Billy-J
  • Spotify Star
  • 600 Views
  • 2 replies
  • 0 likes
  • 600 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution No puedo eliminar una playlist

PlanPremiumPaísMéxicoSistema operativoAndroid y Windows Mi pregunta o problemaTrato de eliminar una playlist y no puedo del todo porque la elimino y se crea otra vez automáticamente.Hoy cheque esa playlist y tenía 3 canciones que yo no puse (no compa...

  • Casual Listener
  • Plan Premium País México Sistema operativo Android y Windows   Mi pregunta o problema Trato de eliminar una playlist y no puedo del todo porque la elimino y se crea otra vez automáticame...
  • Ivan
  • Spotify Legend
  • 3801 Views
  • 1 replies
  • 0 likes
  • Premium
    Security
  • 3801 Views
  • 1 replies
  • 0 likes

Payment declined

PlanPremiumCountryPhilippines DeviceSamsung Galaxy A50sOperating SystemAndroid Version 10 My Question or IssueFor some reason, Spotify is declining payment, even if the correct card details are used, and the account has sufficient funds. I receive SM...

  • Casual Listener
  • Plan Premium Country Philippines   Device Samsung Galaxy A50s Operating System Android Version 10   My Question or Issue For some reason, Spotify is declining payment, even if th...
  • Billy-J
  • Spotify Star
  • 1223 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 1223 Views
  • 3 replies
  • 0 likes

Kein Wechsel von Free zu Premium Duo zulässig

PlanFree/PremiumCountryDeutschland / GermanyDevice(Samsung Galaxy S20)Operating System(Android 7) Hallo liebe Community, ich war im Familien Account bei meiner Exfreundin dabei, da ich bei ihr gewohnt habe. Jetzt habe ich Spotify Free. Jetzt ziehe ic...

  • Visitor
  •   Plan Free/Premium Country Deutschland / Germany Device (Samsung Galaxy S20) Operating System (Android 7)   Hallo liebe Community,    ich war im Familien Account bei ...
  • Maxim
  • Spotify Star
  • 868 Views
  • 3 replies
  • 0 likes
  • Free
    Premium
  • 868 Views
  • 3 replies
  • 0 likes

Misplaced profile picture and possible data leakage

Spoiler (Highlight to read)UnUnPlanPremiumCountryUSA and TaiwanDevicePhone and laptop Operating SystemiOS and Windows 10 My Question or IssueThe weekly discover album made for me was misplaced to my friend’s Spotify account. The musics made for me ar...

  • Casual Listener
  • Un Plan Premium Country USA and Taiwan Device Phone and laptop  Operating System iOS and Windows 10   My Question or Issue The weekly discover album made for me was misplaced to ...
  • CosmoAdamari_YT
  • Casual Listener
  • 367 Views
  • 1 replies
  • 0 likes
  • Account
    Security
  • 367 Views
  • 1 replies
  • 0 likes

Superuser Contribution 2 Accounts and one user

PlanPremiumCountrySpainDeviceMobile: HUAWEI P Smart 2019, OS Android.Laptop: ASUS, Intel core i5, OS Windows 10My Question or Issue Hi, I'm Juanjo, and I created the Spotify account through my old Facebook account. On August I delated the facebook ac...

  • Visitor
  • Plan Premium Country Spain Device Mobile: HUAWEI P Smart 2019, OS Android. Laptop: ASUS, Intel core i5, OS Windows 10 My Question or Issue   Hi,  I'm Juanjo, and I created the Spo...
  • Peter
  • Spotify Legend
  • 893 Views
  • 5 replies
  • 0 likes
  • Account
    Login
    Premium
  • 893 Views
  • 5 replies
  • 0 likes

Superuser Contribution How can I change recommendations and most listened to?

Hi! My husband has used my account for years, before I managed to send him off to his own within my family account (where the kids since long have their own). His music taste is mixed into mine, and its quite different. Can I reset my preferences? Ca...

  • Visitor
  • Hi! My husband has used my account for years, before I managed to send him off to his own within my family account (where the kids since long have their own).  His music taste is mixed into mine...
  • Alex
  • Spotify Legend
  • 1583 Views
  • 1 replies
  • 1 likes
  • Account
  • 1583 Views
  • 1 replies
  • 1 likes

Solved!! Usar Google en vez de Facebook

PlanPremiumPaizPanamáDispositivo(Xiaomi Redmi 6A)Sistema Operativo(Android Oreo) Mi Pregunta Quisiera entrar a mi cuenta con Google sin tener que usar Facebook, quisiera cambiar este método para entrar a mi cuenta

  • Visitor
  • Plan Premium Paiz Panamá Dispositivo (Xiaomi Redmi 6A) Sistema Operativo (Android Oreo)   Mi Pregunta  Quisiera entrar a mi cuenta con Google sin tener que usar Facebook, qui...
  • OneByBoo
  • Roadie
  • 495 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Security
  • 495 Views
  • 1 replies
  • 0 likes

In menu missing "Podcasts & Shows" item

PlanPremiumCountryMoldova DevicePCOperating SystemWindows 10 My Question or IssueHi,Why "Podcasts & Shows" page is disabled in Moldova? Thanks,Mihail.

  • Casual Listener
  • Plan Premium Country Moldova   Device PC Operating System Windows 10   My Question or Issue Hi, Why "Podcasts & Shows" page is disabled in Moldova?   Thanks, Mi...
  • OneByBoo
  • Roadie
  • 504 Views
  • 3 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 504 Views
  • 3 replies
  • 0 likes

lost all saved music etc. by switching from free to premium duo

PlanFree/Premium DuoCountrygermanyDevice(iPhone 6S)Operating System(.) My Question or Issueswitched from my own premium to free to a premium duo account now all my personalized library, saved music, playlists etc is gone. IPhone and webplayer show th...

  • Visitor
  • Plan Free/Premium Duo Country germany Device (iPhone 6S) Operating System (.)   My Question or Issue switched from my own premium to free to a premium duo account now all my personaliz...
  • Billy-J
  • Spotify Star
  • 420 Views
  • 1 replies
  • 0 likes
  • 420 Views
  • 1 replies
  • 0 likes

Two-Factor-Authentication

I use Spotify on a Huawei phone (running on Android 10/EMUI 10.0.0) as well as on a MacBook Pro 2017 (on Catalina 10.15.6). A few days ago, I received an email about a new login to my Spotify account coming from the USA, whereas I am situated in Euro...

  • Casual Listener
  • I use Spotify on a Huawei phone (running on Android 10/EMUI 10.0.0) as well as on a MacBook Pro 2017 (on Catalina 10.15.6).    A few days ago, I received an email about a new login to my ...
  • Luan
  • Spotify Star
  • 4343 Views
  • 1 replies
  • 6 likes
  • Security
  • 4343 Views
  • 1 replies
  • 6 likes

Superuser Contribution My Student Discount Premium subscription won't work

PlanStudent Premium CountryPhilippinesDeviceHuawei Matebook D15Operating SystemWindows 10 My Question or IssueI've already subscribed to student discount premium through mobile payment however I still couldn't access the premium features. I have alre...

Screenshot (148).png Screenshot_20201017-175055.jpg
  • Casual Listener
  • Plan Student Premium  Country Philippines Device Huawei Matebook D15 Operating System Windows 10   My Question or Issue I've already subscribed to student discount premium through...
  • Ivan
  • Spotify Legend
  • 507 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 507 Views
  • 1 replies
  • 0 likes

I can’t add my playlist to my artist profile

PlanPremiumCountryUKDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI’ve been trying to add my creates playlist to my artist profile for a couple of days now. It sim...

  • Visitor
  • Plan Premium Country UK Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I’ve been tryin...
  • Billy-J
  • Spotify Star
  • 357 Views
  • 1 replies
  • 0 likes
  • Premium
  • 357 Views
  • 1 replies
  • 0 likes

Solved!! Trouble with premium login

PlanFree/PremiumCountryPolandDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I have a premium account, how to log in after logging out, by default they direct me to...

  • Casual Listener
  • Plan Free/Premium Country Poland Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   ...
  • Billy-J
  • Spotify Star
  • 712 Views
  • 5 replies
  • 0 likes
  • Premium
  • 712 Views
  • 5 replies
  • 0 likes

Student Discount Premium Subscription won't work

PlanStudent Premium CountryPhilippinesDeviceHuawei Matebook D15Operating SystemWindows 10 My Question or IssueI've already subscribed to student discount premium through mobile payment however I still couldn't access the premium features. I have alre...

  • Casual Listener
  • Plan Student Premium  Country Philippines Device Huawei Matebook D15 Operating System Windows 10   My Question or Issue I've already subscribed to student discount premium through...
  • Billy-J
  • Spotify Star
  • 645 Views
  • 5 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 645 Views
  • 5 replies
  • 0 likes

Problems updating artist profile images

Hello! i´m having problems trying to update my avatar and header image on my artist profile. (Sebastián Henríquez). I already tried to install the apps, and log out to log in again. I am using the suggested image sizes and formats.I always get a mess...

  • Visitor
  • Hello! i´m having problems trying to update my avatar and  header image on my artist profile. (Sebastián Henríquez). I already tried to install the apps, and log out to log in again. I...
  • Billy-J
  • Spotify Star
  • 795 Views
  • 1 replies
  • 0 likes
  • 795 Views
  • 1 replies
  • 0 likes

Solved!! How do I change my Paypal infos

How do I change my Paypal infos? There should be a button but there is none. I want to change the information because I want to help my brother but it allways tries to login into my information and I cant change it.

  • Casual Listener
  • How do I change my Paypal infos? There should be a button but there is none. I want to change the information because I want to help my brother but it allways tries to login into my information and I...
  • MidTryndamere
  • Casual Listener
  • 821 Views
  • 2 replies
  • 0 likes
  • Premium
  • 821 Views
  • 2 replies
  • 0 likes