Announcements

Having trouble seeing your Wrapped stories? To fix this, update the Spotify app to the latest version.

Find more info on our community FAQ.

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • ironhoodie
  • Visitor
  • 225535 Views
  • 733 replies
  • 71 likes
  • Account
  • 225535 Views
  • 733 replies
  • 71 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1112945 Views
  • 118 replies
  • 106 likes
  • Account
  • 1112945 Views
  • 118 replies
  • 106 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Alex
  • Moderator
  • 59161 Views
  • 61 replies
  • 8 likes
  • Account
    Login
    Premium
  • 59161 Views
  • 61 replies
  • 8 likes

Superuser Contribution Premium but no Music and Podcasts update in new Library

PlanPremiumCountryFranceDeviceHonorOperating SystemAndroid My Question or IssueI did update my app but I do not have this Library changes (https://androidcommunity.com/spotify-premium-brings-music-and-podcasts-together-in-new-library-20190613/) - is ...

  • Newbie
  • Plan Premium Country France Device Honor Operating System Android   My Question or Issue I did update my app but I do not have this Library changes (https://androidcommunity.com/spotif...
  • Katerina
  • Spotify Legend
  • 1272 Views
  • 3 replies
  • 1 likes
  • Premium
  • 1272 Views
  • 3 replies
  • 1 likes

Superuser Contribution Premium Account Lost, Poor Customer Service

PlanPremiumCountryUSDeviceiPhone XROperating SystemiOS (most recent)My Question or Issue - - Account Lost, Terrible Customer Service.Hello. A few days ago my Premium account of 4+ years, under the account name "jochfeld" had kicked me off of the serv...

  • Casual Listener
  • Plan Premium Country US Device iPhone XR Operating System iOS (most recent) My Question or Issue - - Account Lost, Terrible Customer Service. Hello. A few days ago my Premium account of 4+ y...
  • Katerina
  • Spotify Legend
  • 797 Views
  • 7 replies
  • 3 likes
  • Account
    Premium
    Security
  • 797 Views
  • 7 replies
  • 3 likes

Superuser Contribution Using a Canadian credit card in the UK

I started my spotify premium account in Canada and used my Canadian credit card as payment. I've recently moved to the UK and now my Canadian card isn't being accepted. If I use Canada as my location it doesn't accept the postal code (my Canadian ban...

  • Casual Listener
  • I started my spotify premium account in Canada and used my Canadian credit card as payment. I've recently moved to the UK and now my Canadian card isn't being accepted. If I use Canada as my location...
  • Katerina
  • Spotify Legend
  • 492 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 492 Views
  • 3 replies
  • 0 likes

dual accounts. change email address?

Premium plan, no access, no idea what the password is, and cannot reset my own information because I am locked out of my old email accounts. cancel my free account and give me access to my premium

  • Newbie
  • Premium plan, no access, no idea what the password is, and cannot reset my own information because I am locked out of my old email accounts.   cancel my free account and give me access to my p...
  • OneByBoo
  • Community Legend
  • 313 Views
  • 1 replies
  • 0 likes
  • Account
  • 313 Views
  • 1 replies
  • 0 likes

How i remove my credit card from someone spotify account?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueSomeone use my credit card to pay he s spotify account. How i remove my card from he s accoun...

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Someone...
  • Billy-J
  • Spotify Star
  • 1098 Views
  • 1 replies
  • 0 likes
  • Account
  • 1098 Views
  • 1 replies
  • 0 likes

Someone else on my account

PlanFree/PremiumCountryAustralia Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWhen I’m on my account someone else logs onto it and changes the music and has added...

  • Newbie
  • Plan Free/Premium Country Australia  Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue...
  • Billy-J
  • Spotify Star
  • 210 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
    Security
  • 210 Views
  • 1 replies
  • 0 likes

Hacked account

PlanPremiumCountryIrelandDevice(iPhone Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHi there my account has been hacked numerous times now, I’ve changed passwords, changed from family to duo and also looked at offline d...

  • Newbie
  • Plan Premium Country Ireland Device (iPhone 😎 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hi there my account has been hacked numerous times...
  • OneByBoo
  • Community Legend
  • 164 Views
  • 1 replies
  • 0 likes
  • Account
    Security
  • 164 Views
  • 1 replies
  • 0 likes

All playlists are gone

PlanPremiumCountrySwedenDeviceSamsung Galaxy, PCOperating SystemAndroid Oreo, Windows 10 My Question or IssueHiI noticed the other day that some weird turkish music had been played on my account. I don't listen to Turkish music! So I did the right th...

  • Casual Listener
  •   Plan Premium Country Sweden Device Samsung Galaxy, PC Operating System Android Oreo, Windows 10   My Question or Issue Hi I noticed the other day that some weird turkish ...
  • OneByBoo
  • Community Legend
  • 183 Views
  • 3 replies
  • 0 likes
  • Account
    Other
    Premium
    Security
  • 183 Views
  • 3 replies
  • 0 likes

Hulu no longer works

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueOkay so I had to change my payment method and ever since I havnt been able to use Hulu and wh...

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Okay so...
  • Billy-J
  • Spotify Star
  • 215 Views
  • 1 replies
  • 0 likes
  • Account
  • 215 Views
  • 1 replies
  • 0 likes

Error Code 3 & missing playlists

Had the error code 3 issue when logging in with username (out of the blue recently, had previously always worked fine). Now that I log in with my email address to fix that issue, I seem to have lost all playlists. Recover playlist feature tells me I ...

  • Newbie
  • Had the error code 3 issue when logging in with username (out of the blue recently, had previously always worked fine).    Now that I log in with my email address to fix that issue, I see...
  • OneByBoo
  • Community Legend
  • 315 Views
  • 1 replies
  • 0 likes
  • Account
  • 315 Views
  • 1 replies
  • 0 likes

Superuser Contribution premium account disappeared

I've just signed up for a new spotify account and subscribe to premium using the promotion (0.99 for 3 months then 4.99/month for student rate) however after i paid for it using paypal, I tried to log in to the new account but it said my username/pas...

  • Visitor
  •   I've just signed up for a new spotify account and subscribe to premium using the promotion (0.99 for 3 months then 4.99/month for student rate)   however after i paid for it using payp...
  • Katerina
  • Spotify Legend
  • 291 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 291 Views
  • 3 replies
  • 0 likes

Superuser Contribution Mi cuenta fue hackeada/ My account was hacked

Queria entrar a mi cuenta y me salia que la contraseña o usuario no eran validos... voy a darle para restaurar mi contraseña y dice que no estaba registrado ninguna cuenta con mi correo, voy buscando en la bandeja de entrada y veo que alguein ha camb...

  • Visitor
  • Queria entrar a mi cuenta y me salia que la contraseña o usuario no eran validos... voy a darle para restaurar mi contraseña y dice que no estaba registrado ninguna cuenta con mi correo, voy buscando...
  • Katerina
  • Spotify Legend
  • 404 Views
  • 3 replies
  • 0 likes
  • Security
  • 404 Views
  • 3 replies
  • 0 likes

Spotify student

Een tijdje terug heb ik alle gegevens ingestuurd die nodig zijn om spotify voor studenten te krijgen, maar ik heb deze gegevens perongelijk ingevult, terwijl ik ingelogd stond op het account van een vriendin. Die rond die zelfde tijd de student versi...

  • Newbie
  •   Een tijdje terug heb ik alle gegevens ingestuurd die nodig zijn om spotify voor studenten te krijgen, maar ik heb deze gegevens perongelijk ingevult, terwijl ik ingelogd stond op het account ...
  • OneByBoo
  • Community Legend
  • 204 Views
  • 1 replies
  • 0 likes
  • 204 Views
  • 1 replies
  • 0 likes

Superuser Contribution Personally Generated Playlists Dont Exist/ Dont work

I signed up for Spotify Premium a little over a week ago, and I have to say that I am pretty disappointed. Part of the reason I signed up for the service was for the generated playlists to my own music taste. I have not gotten a daily mix of any kind...

  • Newbie
  • I signed up for Spotify Premium a little over a week ago, and I have to say that I am pretty disappointed. Part of the reason I signed up for the service was for the generated playlists to my own mus...
  • Katerina
  • Spotify Legend
  • 288 Views
  • 2 replies
  • 1 likes
  • Account
    Premium
    Subscription
    Unlimited
  • 288 Views
  • 2 replies
  • 1 likes

Superuser Contribution change account country

PlanPremiumCountry My Question or Issue Hi, i would like change my country, i cancelled my subscription, but i'm not able to delete my credit card information, it's even necessary to wait to the subscription ends? i would like change it now, but on t...

  • Casual Listener
  • Plan Premium Country     My Question or Issue   Hi, i would like change my country, i cancelled my subscription, but i'm not able to delete my credit card information, it's even...
  • Katerina
  • Spotify Legend
  • 228 Views
  • 3 replies
  • 0 likes
  • Account
  • 228 Views
  • 3 replies
  • 0 likes

Superuser Contribution Logged out, Can't Log Back In

Plan Premium Country USA Device MacBook Pro 2019, and iPhoneX Operating System iOS 10 My Question or Issue Last week, I was logged out of my Premium account on both my laptop and my iPhone app with no explanation (I made another account in order to p...

  • Visitor
  • Plan Premium Country USA   Device MacBook Pro 2019, and iPhoneX Operating System iOS 10   My Question or Issue Last week, I was logged out of my Premium account on bot...
  • Katerina
  • Spotify Legend
  • 298 Views
  • 2 replies
  • 0 likes
  • Account
    Login
  • 298 Views
  • 2 replies
  • 0 likes

Superuser Contribution Can I have no Finnish music please?

PlanPremiumCountry DeviceAndroit and LinuxOperating System My Question or Issue Hi, My Discover Weekly is riddled with Finnish music that does not fit my taste well. Is there something wrong with the algorithm? Searching for "Finnish" turns up severa...

  • Casual Listener
  • Plan Premium Country   Device Androit and Linux Operating System     My Question or Issue   Hi, My Discover Weekly is riddled with Finnish music that does not fit my ta...
  • Katerina
  • Spotify Legend
  • 266 Views
  • 3 replies
  • 0 likes
  • Other
  • 266 Views
  • 3 replies
  • 0 likes

Superuser Contribution I have been locked out of my account and cannot access my account information

PlanPremiumCountryUnited StatesDeviceiPhone 7My Question or IssueRecently I have been locked out of my account. Upon entering my username and password I received a notice say incorrect password email combination. So, I went to file for a password rec...

  • Newbie
  •   Plan Premium Country United States Device iPhone 7 My Question or Issue Recently I have been locked out of my account. Upon entering my username and password I received a notice say in...
  • Katerina
  • Spotify Legend
  • 2584 Views
  • 2 replies
  • 0 likes
  • Login
  • 2584 Views
  • 2 replies
  • 0 likes

Superuser Contribution Finding Linked Family Account

PlanPremium for FamilyCountryAUDeviceiPhone Xs My Question or IssueHey there, so apparently on my mobile I was logged into an account that got binded to the family plan that I'm in, however for some reason it had a number/ letter username ( which bec...

  • Casual Listener
  • Plan Premium for Family Country AU Device iPhone Xs   My Question or Issue Hey there, so apparently on my mobile I was logged into an account that got binded to the family plan that I'm ...
  • Katerina
  • Spotify Legend
  • 1893 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Premium
    Security
    Subscription
  • 1893 Views
  • 3 replies
  • 0 likes

How do I check the address of my account?

I am in need of checking the address of my account. I am in the process of moving and hurridly signed up for a family plan only to now not remember which address I would have used. Thank you,

  • Casual Listener
  • I am in need of checking the address of my account. I am in the process of moving and hurridly signed up for a family plan only to now not remember which address I would have used.  Thank y...
  • Billy-J
  • Spotify Star
  • 216 Views
  • 3 replies
  • 0 likes
  • Account
  • 216 Views
  • 3 replies
  • 0 likes