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Get help with logging in, passwords, and account settings.
So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...
Newbie
80429 Views
9 replies
2 likes
Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?
Newbie
653887 Views
13 replies
4 likes
Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks
Newbie
734360 Views
18 replies
29 likes
Hi, this issue has been happening for about 2 years, since I’ve had premium. I only just decided to contact the community about the issue because it has become especially prominent in the past few weeks. The title says it all - my family shares a fam...
Hi, this issue has been happening for about 2 years, since I’ve had premium. I only just decided to contact the community about the issue because it has become especially prominent in the past few we...
Music Fan
2894 Views
6 replies
1 likes
Hello, my song was just released today and i want to claim my artist profile, but i cannot find my artist profile neither on the app or web browser. How can i fix this?
Hello, my song was just released today and i want to claim my artist profile, but i cannot find my artist profile neither on the app or web browser. How can i fix this?
Spotify Star
2803 Views
6 replies
1 likes
hi, I have a premium membership and when trying to play just the JRE podcast in my car it doesn’t work. Music and all other podcasts are fine. Is anyone else having this issue?None of the below information is required. However, the more you provide t...
hi, I have a premium membership and when trying to play just the JRE podcast in my car it doesn’t work. Music and all other podcasts are fine. Is anyone else having this issue? ...
Newbie
4087 Views
8 replies
3 likes
None odff the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountryGermanyDeviceSamsung Galaxy S 9 Operating SystemAndroid 9 My Question or IssueI can't access my Premium Account ...
None odff the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country Germany Device Samsung Galaxy S 9 Operatin...
Spotify Star
475 Views
1 replies
1 likes
Hi, I subscribed a duo account few weeks ago, since yesterday, the second account ( not the administrator ) has problems playing the songs.Every few seconds the song ( any ) stops and starts again after a short time.This happens with the windows app,...
Hi, I subscribed a duo account few weeks ago, since yesterday, the second account ( not the administrator ) has problems playing the songs. Every few seconds the song ( any ) stops and starts again ...
Spotify Legend
1124 Views
1 replies
1 likes
PlanFreeCountryAustriaDeviceNexus 5 & Windows 10Operating SystemAndroid/Windows 10 My Question or IssueI just created a new Spotify account using my Facebook profile, I also created a playlist under that account. When I try to look up my profile or m...
Plan Free Country Austria Device Nexus 5 & Windows 10 Operating System Android/Windows 10 My Question or Issue I just created a new Spotify account using my Facebook profile, I a...
Spotify Legend
533 Views
1 replies
1 likes
is it possible to get a normal username instead of random numbers and words? i used to have a normal one but every time I make a new acc, they always give no chance for me to get the username I want, instead, they give a random numbers and words.
is it possible to get a normal username instead of random numbers and words? i used to have a normal one but every time I make a new acc, they always give no chance for me to get the username I want,...
Spotify Star
934 Views
3 replies
0 likes
Spotify spamming me all the times when I log in via web browser.It's me, not another person who try to stole my account, so I am not under danger.But my email inbox is full of "New login to spotify" emails. How can I stop it?
Spotify spamming me all the times when I log in via web browser. It's me, not another person who try to stole my account, so I am not under danger. But my email inbox is full of "New login to spoti...
Visitor
2164 Views
1 replies
3 likes
hi,so im losing my mind with getting into Spotify I'm with Mac- logging is ok tried to log in with my user and pass with google pixel 3 xl and it says the user or pass isn't good - so I tried log n without password putting email and it says " there w...
hi, so im losing my mind with getting into Spotify I'm with Mac- logging is ok tried to log in with my user and pass with google pixel 3 xl and it says the user or pass isn't good - so I trie...
Casual Listener
364 Views
1 replies
0 likes
PlanPremiumCountryItalyDeviceiPhone XROperating SystemIOS 13.7 My Question or IssueEver since Spotify released the new UI for the app, I had it. I really liked the new layout. Just about a week ago I stopped using spotify (I stopped listening to musi...
Plan Premium Country Italy Device iPhone XR Operating System IOS 13.7 My Question or Issue Ever since Spotify released the new UI for the app, I had it. I really liked the new layout...
Spotify Star
458 Views
1 replies
0 likes
PlanPremium/student discountCountry DeviceiPhone 8Operating SystemiOS 10 My Question or IssueHey I've been accepted by SheerID for the Student discount but charged full price, is there any way of remedying this situation? thanks
Plan Premium/student discount Country Device iPhone 8 Operating System iOS 10 My Question or Issue Hey I've been accepted by SheerID for the Student discount but charg...
Spotify Star
446 Views
1 replies
0 likes
PlanPremiumCountryTurkeyDevice(Xiaomi note 8 pro)Operating System My Question or IssueI cannot enter my profile .
Plan Premium Country Turkey Device (Xiaomi note 8 pro) Operating System My Question or Issue I cannot enter my profile .
Moderator
610 Views
1 replies
0 likes
PlanFreeCountrySerbiaDevicelaptop (acer)Operating SystemWindows 10 Hi! I've got a problem. I logged in spotify using my facebook account while I was in Greece. More than two weeks have passed and I couldn't use it anymore so I wanted to change the co...
Plan Free Country Serbia Device laptop (acer) Operating System Windows 10 Hi! I've got a problem. I logged in spotify using my facebook account while I was in Greece. More than two we...
Moderator
457 Views
1 replies
0 likes
PlanFreeCountryUKOperating SystemWindows 10 My Question or Issue I'm trying to reset my password using https://www.spotify.com/uk/password-reset/ which seems to work, but the reset email never arrives. It's an @yahoo.co.uk email address and the Spoti...
Plan Free Country UK Operating System Windows 10 My Question or Issue I'm trying to reset my password using https://www.spotify.com/uk/password-reset/ which seems to ...
Casual Listener
1936 Views
4 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Community Legend
448 Views
1 replies
0 likes
PlanPremiumCountryUSA My Question or IssueMy email address is greyed out because I originally logged in through Facebook. I no longer have access to that address.
Plan Premium Country USA My Question or Issue My email address is greyed out because I originally logged in through Facebook. I no longer have access to that address.
Spotify Star
507 Views
1 replies
0 likes
PlanFreeCountryUSADeviceDell XPS 15Operating SystemWindows 10 My Question or IssueEvery time I attempt to change my birthday, since it was accidentally made April 2nd instead of April 1st, it claims my profile is saved, but the date is still wrong. I...
Plan Free Country USA Device Dell XPS 15 Operating System Windows 10 My Question or Issue Every time I attempt to change my birthday, since it was accidentally made April 2nd instead...
Spotify Star
930 Views
1 replies
0 likes
PlanFree CountryBrazil DeviceNotebook Operating SystemWindows 10 My Question or IssueI am having problems to make login in computer and this is only happening in my notebook at the downloaded version of spotify.I already tried changing the password m...
Plan Free Country Brazil Device Notebook Operating System Windows 10 My Question or Issue I am having problems to make login in computer and this is only happ...
Casual Listener
958 Views
2 replies
0 likes
Hi,So, i cant Connect my second account to Duo plan after verification address, because website tells me that the problem has occured and I should try again later. Here is a scrennshot down below.PlanPremium DuoCountryPoland My Question or IssueHow c...
Hi, So, i cant Connect my second account to Duo plan after verification address, because website tells me that the problem has occured and I should try again later. Here is a scrennshot down be...
Moderator
494 Views
1 replies
0 likes
PlanFamily PremiumCountryTurkeyDeviceIphone 6s+, Windows PC, Windows LaptopOperating SystemiOS 13, Windows 10 My Question or IssueI originally planned to remove my facebook account from my spotify account however as I discovered later that if an acco...
Plan Family Premium Country Turkey Device Iphone 6s+, Windows PC, Windows Laptop Operating System iOS 13, Windows 10 My Question or Issue I originally planned to remove my fa...
Spotify Star
557 Views
1 replies
0 likes
