Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 8901 Views
  • 1 replies
  • 9 likes
  • Security
  • 8901 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • g2_gdlm
  • Casual Listener
  • 479736 Views
  • 979 replies
  • 111 likes
  • Account
  • 479736 Views
  • 979 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1210376 Views
  • 119 replies
  • 117 likes
  • Account
  • 1210376 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 120525 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 120525 Views
  • 72 replies
  • 12 likes

I can't to listen to my music !!

Hi I'm from Egypt I can't to listen to my country songs This songs is by Egyptian singer And I can't to listen it why ?  

Screenshot_20201206-144740.png Screenshot_20201206-144735.png
  • Regular
  • Hi  I'm from Egypt  I can't to listen to my country songs  This songs is by Egyptian singer  And I can't to listen it why ?    
  • MustafaSayed811
  • Regular
  • 727 Views
  • 4 replies
  • 0 likes
  • 727 Views
  • 4 replies
  • 0 likes

Solved!! Discover weekly not updating

PlanPremiumCountryTurkeyDeviceAll devices (iPhone XR, Desktop PC, Macbook Air late 2013)Operating System(iOS 14.2, Windows 10,MACOS) My Question or IssueThe reason I left spotify in 2017 was this issue. I decided to join back and the issue still is t...

  • Casual Listener
  • Plan Premium Country Turkey Device All devices (iPhone XR, Desktop PC, Macbook Air late 2013) Operating System (iOS 14.2, Windows 10,MACOS)   My Question or Issue The reason I left spo...
  • OneByBoo
  • Roadie
  • 488 Views
  • 3 replies
  • 0 likes
  • Premium
  • 488 Views
  • 3 replies
  • 0 likes

Cuenta de facebook

Si ya inicie sesion con una cuenta de facebook que no deseaba, como hago para qe cuando vuelva a intentar iniciar sesion, no se vuelva a iniciar con esa cuenta?

  • Visitor
  • Si ya inicie sesion con una cuenta de facebook que no deseaba, como hago para qe cuando vuelva a intentar iniciar sesion, no se vuelva a iniciar con esa cuenta?
  • OneByBoo
  • Roadie
  • 264 Views
  • 1 replies
  • 0 likes
  • 264 Views
  • 1 replies
  • 0 likes

Wifi connection issue

PlanPremiumCountrySwedenOperating SystemWindows 10 Using my WiFi, I can't get Spotify to work on my phone, on desktop, or even enter the Spotify website on phone or computer. It just says I'm offline or that it can't connect to the server (on mobile ...

  • Visitor
  • Plan Premium Country Sweden Operating System Windows 10   Using my WiFi, I can't get Spotify to work on my phone, on desktop, or even enter the Spotify website on phone or computer. It ju...
  • OneByBoo
  • Roadie
  • 522 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 522 Views
  • 1 replies
  • 0 likes

Invite opening on the wrong account?

PlanFree/PremiumCountryAUSTRALIA My Question or IssueTrying to add my sister to my family account using her new email and when i go to accept the invite, it has the old email she used. Cant get rid of it.

  • Newbie
  • Plan Free/Premium Country AUSTRALIA     My Question or Issue Trying to add my sister to my family account using her new email and when i go to accept the invite, it has the old email...
  • Billy-J
  • Spotify Star
  • 338 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 338 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Change language on account

When I created my Spotify account I was connected to a VPN in the Netherlands. Now every time I log into my account everything is in Dutch and the emails I receive from Spotify are in Dutch. I don't speak Dutch so I have to change it every time I log...

  • Casual Listener
  • When I created my Spotify account I was connected to a VPN in the Netherlands. Now every time I log into my account everything is in Dutch and the emails I receive from Spotify are in Dutch. I don't ...
  • Alex
  • Spotify Legend
  • 3129 Views
  • 6 replies
  • 0 likes
  • Account
  • 3129 Views
  • 6 replies
  • 0 likes

Solved!!Superuser Contribution Account's username

PlanFreeCountryItalyDevicePcOperating SystemWindows 10 My Question or IssueHello, I have a question. Why, when I access spotify from the browser, does it tell me that I have a strange username full of letters and numbers? My username should actually ...

  • Visitor
  • Plan Free Country Italy Device Pc Operating System Windows 10   My Question or Issue Hello, I have a question. Why, when I access spotify from the browser, does it tell me that I have ...
  • Elena
  • Moderator
  • 969 Views
  • 8 replies
  • 0 likes
  • Account
    Free
  • 969 Views
  • 8 replies
  • 0 likes

Superuser Contribution problem Signing up to 3month trial ?

It looks like you've taken trial before, ------- but you can still get premium.click this but go to same area as before.But have not signed up to premium before ever. what happens now?

  • Casual Listener
  • It looks like you've taken trial before, ------- but you can still get premium. click this but go to same area as before. But have not signed up to premium before ever.  what happens now?
  • Mario
  • Spotify Legend
  • 821 Views
  • 5 replies
  • 0 likes
  • Free
    Subscription
  • 821 Views
  • 5 replies
  • 0 likes

Samsung 6 month trial

PlanFreeCountryUSA Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Galaxy s20 fe Operating System(iOS 10, Android Oreo, Windows 10,etc.)Android My Question or IssueI have a Samsung 6 month trial subscription and would like to add my wife to...

  • Visitor
  • Plan Free Country USA  Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Galaxy s20 fe  Operating System (iOS 10, Android Oreo, Windows 10,etc.) Android  My Que...
  • Billy-J
  • Spotify Star
  • 408 Views
  • 2 replies
  • 0 likes
  • Account
    Free
  • 408 Views
  • 2 replies
  • 0 likes

Not getting my 2020 wrapped

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueIm not getting my 2020 wrapped. I've filled the requirements for getting the stats but i can ...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Im no...
  • Billy-J
  • Spotify Star
  • 309 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
  • 309 Views
  • 1 replies
  • 0 likes

Profile link not working.

When I post my spotify profile link on the community it leads to a blank page that says blocked. Only had the acct 3 days. Posted on content also with no answer. Thank you. My Spotify Profile is : Honey Dew.

  • Visitor
  • When I post my spotify profile link on the community it leads to a blank page that says blocked. Only had the acct 3 days. Posted on content also with no answer. Thank you. My Spotify Profile is : Ho...
  • musicorumgenius
  • Composer
  • 1240 Views
  • 8 replies
  • 1 likes
  • Help
    Other
  • 1240 Views
  • 8 replies
  • 1 likes

If you could help me, it would be greatly appreciated.

Hi, I just got a new in hone 12 and on mt old phones I’ve been able to just turn off my phone and my Spotify would continue as normal but when I turn my phone off with 12 after a minute or 2 my Spotify just stops and don’t press anything and then I h...

  • Visitor
  • Hi, I just got a new in hone 12 and on mt old phones I’ve been able to just turn off my phone and my Spotify would continue as normal but when I turn my phone off with 12 after a minute or 2 my Spoti...
  • Bellchambers2
  • Music Fan
  • 228 Views
  • 1 replies
  • 0 likes
  • 228 Views
  • 1 replies
  • 0 likes

Premium Duo 2020 Wrapped Story is the exact same for both accounts not desirable

PlanPremium DuoCountrySpainDevice(Samsung Moto G5 and Xiaomi redmi note Operating SystemAndroid Oreo, Windows 10 My Question or IssueMy Girlfriend and i bought the Premium DUO account to share a common playlist but our taste in music and behavior at ...

  • Casual Listener
  • Plan Premium Duo Country Spain Device (Samsung Moto G5 and Xiaomi redmi note 😎 Operating System Android Oreo, Windows 10   My Question or Issue My Girlfriend and i bought the Pre...
  • OneByBoo
  • Roadie
  • 3604 Views
  • 3 replies
  • 0 likes
  • Account
    Other
    Premium
  • 3604 Views
  • 3 replies
  • 0 likes

Troubleshooting - Can't login with facebook on mobile

PlanFreeCountryPortugalDeviceRealMe 5Operating System(Android 9) My Question / My IssueAfter I pick the option "Continue with Facebook" it directs me to the browser to login with Facebook, but after I successfully login on the browser it redirects me...

  • Visitor
  • Plan Free Country Portugal Device RealMe 5 Operating System (Android 9)   My Question / My Issue After I pick the option "Continue with Facebook" it directs me to the browser to login ...
  • OneByBoo
  • Roadie
  • 637 Views
  • 3 replies
  • 0 likes
  • Account
    Login
  • 637 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Unknown PS4 in my device list

PlanFreeCountryAustriaDevice-Operating SystemWindows 8.1 My Question or Issue Hello there,I have ap problem with my device list, Spotify shows me in the list some PS4. I have never logged in or connected to some Playstation.When I have tried the advi...

  • Casual Listener
  • Plan Free Country Austria Device - Operating System Windows 8.1   My Question or Issue   Hello there, I have ap problem with my device list, Spotify shows me in the list some PS...
  • Andrew-W8
  • Casual Listener
  • 1356 Views
  • 4 replies
  • 0 likes
  • Account
  • 1356 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution Spotify Keeps Pausing

Hi all,For the last couple of days, Spotify has been pausing my music on all devices. It happens constantly throughout all songs and it happens at random intervals. I have tried many solutions but none of them have fixed it. > Resetting passwords> Si...

  • Casual Listener
  • Hi all, For the last couple of days, Spotify has been pausing my music on all devices. It happens constantly throughout all songs and it happens at random intervals.   I have tried many solut...
  • Alex
  • Spotify Legend
  • 4042 Views
  • 3 replies
  • 0 likes
  • Account
    Other
  • 4042 Views
  • 3 replies
  • 0 likes

Solved!! how to move account and history to a new computer?

Plan: FreeCountry: USADevice: PCOperating System: Windows 8.1/10I used Spotify Free on a Windows 8.1 computer, and the computer died. How can I move all of the account history and settings (liked songs, playlists, etc.) to a new Windows 10 computer?I...

  • Casual Listener
  • Plan: Free Country: USA Device: PC Operating System: Windows 8.1/10 I used Spotify Free on a Windows 8.1 computer, and the computer died. How can I move all of the account history and settings ...
  • Maxim
  • Spotify Star
  • 3544 Views
  • 6 replies
  • 0 likes
  • Account
  • 3544 Views
  • 6 replies
  • 0 likes

Refund and Return to old plan after Account was Hacked

My Spotify account was hacked earlier this week. The hackers upgraded my plan to premium family and added additional users. Luckily, Spotify noticed this and reset my password due to the suspicious activity. I am hoping to get a refund for the additi...

  • Visitor
  • My Spotify account was hacked earlier this week. The hackers upgraded my plan to premium family and added additional users. Luckily, Spotify noticed this and reset my password due to the suspicious a...
  • Billy-J
  • Spotify Star
  • 504 Views
  • 1 replies
  • 0 likes
  • Account
    Security
    Subscription
  • 504 Views
  • 1 replies
  • 0 likes

Previously Wrapped Share Cards

Is it possible to access previous years shared cards?

  • Visitor
  • Is it possible to access previous years shared cards?
  • Billy-J
  • Spotify Star
  • 362 Views
  • 1 replies
  • 2 likes
  • 362 Views
  • 1 replies
  • 2 likes

Solved!! Dissociate artist from personnal account

Hi, i would like to dissociate my personnal account from the artist account of my band then i could use a different email, is it possible? Good evening

  • Visitor
  • Hi, i would like to dissociate my personnal account from the artist account of my band then i could use a different email, is it possible?   Good evening 🙂 
  • Billy-J
  • Spotify Star
  • 535 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
  • 535 Views
  • 1 replies
  • 0 likes