Announcements

Having trouble seeing your Wrapped stories? To fix this, update the Spotify app to the latest version.

Find more info on our community FAQ.

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • ironhoodie
  • Visitor
  • 224380 Views
  • 733 replies
  • 70 likes
  • Account
  • 224380 Views
  • 733 replies
  • 70 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1112414 Views
  • 118 replies
  • 106 likes
  • Account
  • 1112414 Views
  • 118 replies
  • 106 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Alex
  • Moderator
  • 58953 Views
  • 61 replies
  • 8 likes
  • Account
    Login
    Premium
  • 58953 Views
  • 61 replies
  • 8 likes

Superuser Contribution Lost account.

[snip - Community Moderator edit] My Question or Issue My account just dissapeared. I wanted to buy Spotify Premium this summer, but sudenly my account dissapeared, it was attached to *snip* with nickname of [snip - Community Moderator edit] and now ...

  • Casual Listener
  • [snip - Community Moderator edit] My Question or Issue My account just dissapeared. I wanted to buy Spotify Premium this summer, but sudenly my account dissapeared, it was attached to *snip* with...
  • Katerina
  • Spotify Legend
  • 346 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Other
  • 346 Views
  • 3 replies
  • 0 likes

Podcasts are not available!

I can’t find podcasts on Spotify using my account I tried the Mac OS app, the iOS app, and the web player with no success Podcasts are not appearing anywhere. Are podcasts availability location-dependent? I need your support please Thank you

  • Newbie
  • I can’t find podcasts on Spotify using my account   I tried the Mac OS app, the iOS app, and the web player with no success   Podcasts are not appearing anywhere. Are podcasts availabil...
  • Hanchr
  • Casual Listener
  • 152 Views
  • 1 replies
  • 0 likes
  • Account
  • 152 Views
  • 1 replies
  • 0 likes

Superuser Contribution wel betaald voor premium maar abonnement blijft free

Ik heb wel betaald voor premium maar mijn account blijft op free staan.ik heb al meerdere keren in en uit gelogd.. I have paid for premium but my account remains on free.I have logged in and out several times already ..

  • Visitor
  • Ik heb wel betaald voor premium maar mijn account blijft op free staan. ik heb al meerdere keren in en uit gelogd..   I have paid for premium but my account remains on free. I have logged ...
  • Katerina
  • Spotify Legend
  • 1875 Views
  • 5 replies
  • 0 likes
  • Account
    Premium
  • 1875 Views
  • 5 replies
  • 0 likes

Account issue

A friend of mine logged in on my laptop and now her account appears when I log in with my credentials. PlanPremiumCountryAustralia DeviceiPhone XSOperating System(iOS 12.3.1 My Question or Issue

  • Casual Listener
  • A friend of mine logged in on my laptop and now her account appears when I log in with my credentials.  Plan Premium Country Australia   Device iPhone XS Operating System (iOS 12.3...
  • OneByBoo
  • Community Legend
  • 176 Views
  • 3 replies
  • 0 likes
  • Account
  • 176 Views
  • 3 replies
  • 0 likes

Help recover a lot account

Recently I re-downloaded my Spotify to find something. However upon logging in it withdrew a charge for premium and I was unaware. I have logged out of said Spotify. When logged in I remember viewing my account and it didn’t have a user name or wasn’...

  • Newbie
  • Recently I re-downloaded my Spotify to find something. However upon logging in it withdrew a charge for premium and I was unaware. I have logged out of said Spotify. When logged in I remember viewing...
  • OneByBoo
  • Community Legend
  • 160 Views
  • 1 replies
  • 0 likes
  • Account
  • 160 Views
  • 1 replies
  • 0 likes

Spotify logged me out and now I couldnt log in anymore.

PlanPremiumCountryPhilippinesDeviceSamsung J7 2016Operating SystemAndroid 8.1 My Question or IssueSpotify logged me out a few days before my premium was to expire. Now that I want to renew it I couldnt log in anymore. They said the password and usern...

  • Newbie
  • Plan Premium Country Philippines Device Samsung J7 2016 Operating System Android 8.1   My Question or Issue Spotify logged me out a few days before my premium was to expire. Now that I...
  • OneByBoo
  • Community Legend
  • 390 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 390 Views
  • 1 replies
  • 0 likes

Spotify on Uber

PlanPremiumCountryMexicoDeviceAmazon Kindle My Question or IssueFive years ago Uber announced the integration of Spotify to Driver App, but now I think it's not longer anymore.I am wondering if it's possible install and use Spotify while I am driving...

  • Casual Listener
  • Plan Premium Country Mexico Device Amazon Kindle   My Question or Issue Five years ago Uber announced the integration of Spotify to Driver App, but now I think it's not longer anymore. ...
  • OneByBoo
  • Community Legend
  • 3492 Views
  • 3 replies
  • 0 likes
  • Account
  • 3492 Views
  • 3 replies
  • 0 likes

"This e-mail is not associated with an active profile"

Hello can someone help me with the following. I can not log in (confirmed by email this January). In the e-mail, I found a message from spotify for changing the password 8 days ago. When i clicked the link, say me that such a profile does not exist. ...

  • Newbie
  • Hello can someone help me with the following. I can not log in (confirmed by email this January). In the e-mail, I found a message from spotify for changing the password 8 days ago. When i clicked th...
  • Billy-J
  • Spotify Star
  • 418 Views
  • 1 replies
  • 0 likes
  • Account
  • 418 Views
  • 1 replies
  • 0 likes

Failed login by all ways

DeviceiPhone8Operating SystemiOS 12.3 My Question or IssueHi guys, I tried three ways: ID/email/facebook as asked to log in but all failed. I reset my password and still said something went wrong. I even upgraded the app to the newest version, nothin...

0B7C50CD-EFC3-4859-B193-70EC515BE56C.jpeg 221E9007-9605-4C23-95FB-1E684DE3B926.jpeg
  • Casual Listener
  •   Device iPhone8 Operating System iOS 12.3   My Question or Issue Hi guys, I tried three ways: ID/email/facebook as asked to log in but all failed. I reset my password and still...
  • JBayudz
  • Composer
  • 1206 Views
  • 7 replies
  • 1 likes
  • Account
    Login
  • 1206 Views
  • 7 replies
  • 1 likes

Unable to access my own (which I just used yesterday) Premium member, please help

My Spotify account, which I've had premium membership to for a little over 6 months, suddenly logged me out when I tried accessing it today. Stupidly I never updated my information to a new email, and the account is still, as far as I'm aware, tied t...

  • Newbie
  • My Spotify account, which I've had premium membership to for a little over 6 months, suddenly logged me out when I tried accessing it today.  Stupidly I never updated my information to a new ema...
  • osornios
  • Spotify Star
  • 162 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 162 Views
  • 1 replies
  • 0 likes

Account duplication

PlanPremiumCountry DeviceSamsung Note 8Operating SystemAndroid My Question or IssueLately when I am using spotify, I will be promoted to listen on a different device or listen on this phone. When I choose this phone, music switches to a song and play...

  • Newbie
  • Plan Premium Country   Device Samsung Note 8 Operating System Android   My Question or Issue Lately when I am using spotify, I will be promoted to listen on a different device o...
  • osornios
  • Spotify Star
  • 156 Views
  • 1 replies
  • 0 likes
  • Account
  • 156 Views
  • 1 replies
  • 0 likes

NOVEDADES PARA TI NO SE ACTUALIZA

PlanPremiumCountrySPAINDeviceHP,HUAWEIOperating SystemW10,ANDROID My Question or IssueNOVEDADES PARA TI, LLEVA DOS SEMANAS SIN ACTUALIZARSE. NO SE PUEDE ACTUALIZAR MANUALMENTE??

  • Casual Listener
  • Plan Premium Country SPAIN Device HP,HUAWEI Operating System W10,ANDROID   My Question or Issue NOVEDADES PARA TI, LLEVA DOS SEMANAS SIN ACTUALIZARSE. NO SE PUEDE ACTUALIZAR MANUALMENT...
  • osornios
  • Spotify Star
  • 348 Views
  • 1 replies
  • 0 likes
  • Other
  • 348 Views
  • 1 replies
  • 0 likes

My name is just numbers all of the sudden.

Also I dont have my facebook avatar anymore, any ideas?  

  • Casual Listener
  • Also I dont have my facebook avatar anymore, any ideas?   
  • Billy-J
  • Spotify Star
  • 1377 Views
  • 7 replies
  • 0 likes
  • Account
  • 1377 Views
  • 7 replies
  • 0 likes

Keeps logging me out

I've been having trouble logging into my account. When I try to log in while being online it logs me in but only for a matter of seconds and then asks me to log in again. If I log in while offline I am still able to listen to my downloaded music. I h...

  • Casual Listener
  • I've been having trouble logging into my account. When I try to log in while being online it logs me in but only for a matter of seconds and then asks me to log in again. If I log in while offline I ...
  • OneByBoo
  • Community Legend
  • 248 Views
  • 3 replies
  • 0 likes
  • Account
    Login
  • 248 Views
  • 3 replies
  • 0 likes

Account not allowing any access

My wife and I use an account paid for by someone else who recently had stopped paying, we wanted to update the payment info, but we are not allowed any access to the account even though we can successfully connect to the facebook aaccount associated ...

  • Newbie
  • My wife and I use an account paid for by someone else who recently had stopped paying, we wanted to update the payment info, but we are not allowed any access to the account even though we can succes...
  • OneByBoo
  • Community Legend
  • 209 Views
  • 1 replies
  • 0 likes
  • 209 Views
  • 1 replies
  • 0 likes

Why I can't change my country settings?

Plan : FreeCountry : Morocco Device : (iPhone X and OnePlus 6)Operating System : (iOS 10 and Android) My Question or IssueWhy I can't change my country settings? before I was in the UK, now I'm coming back to Morocco. But impossible to change the cou...

  • Newbie
  • Plan : Free Country : Morocco   Device : (iPhone X and OnePlus 6) Operating System :  (iOS 10 and Android)   My Question or Issue Why I can't change my country se...
  • OneByBoo
  • Community Legend
  • 179 Views
  • 1 replies
  • 0 likes
  • Account
  • 179 Views
  • 1 replies
  • 0 likes

Musica que para mi cuenta spotify premium no existen

Estoy asociado a una cuenta familiar, y hay unos albumenes que estan en la web de spotify pero cuando inicio sesion en mi cuenta no las abre y en mis dispositivos nos existen, alguna ayuda con este tema ? se agradece!

  • Newbie
  • Estoy asociado a una cuenta familiar, y hay unos albumenes que estan en la web de spotify pero cuando inicio sesion en mi cuenta no las abre y en mis dispositivos nos existen, alguna ayuda con este t...
  • OneByBoo
  • Community Legend
  • 260 Views
  • 2 replies
  • 0 likes
  • 260 Views
  • 2 replies
  • 0 likes

Change account

Hello, my sister asked me to take care of your spotify account. Until now she used a trial subscription for 90 days. My sister signed up with her email and real data. As a Telekom employee I can now get a premium subscription cheaper. I've tried to l...

  • Newbie
  • Hello, my sister asked me to take care of your spotify account. Until now she used a trial subscription for 90 days. My sister signed up with her email and real data. As a Telekom employee I can now ...
  • Billy-J
  • Spotify Star
  • 481 Views
  • 1 replies
  • 0 likes
  • 481 Views
  • 1 replies
  • 0 likes

Solved!! Save button not working

PlanPremiumCountryAustraliaDevice(iPhone 8 Plus, Desktop) My Question or IssueThe save album button doesn't work on either my desktop or iphone app. if i save the tracks individually then they show up in "My Songs" but if i click Save album nothing h...

  • Casual Listener
  • Plan Premium Country Australia Device (iPhone 8 Plus, Desktop)   My Question or Issue The save album button doesn't work on either my desktop or iphone app. if i save the tracks individu...
  • Billy-J
  • Spotify Star
  • 6729 Views
  • 5 replies
  • 0 likes
  • Account
  • 6729 Views
  • 5 replies
  • 0 likes

My account was broke into

Somebody broke into my spotify account and deleted all my playlists and unfollowed my following playlistsPlanPremiumCountryUKDeviceiPhone 8

  • Newbie
  • Somebody broke into my spotify account and deleted all my playlists and unfollowed my following playlists Plan Premium Country UK Device iPhone 8        
  • Bittencourt
  • Spotify Star
  • 2906 Views
  • 1 replies
  • 0 likes
  • Security
  • 2906 Views
  • 1 replies
  • 0 likes