Premium offer doesn't work

[marleenversluij]

Almost about a month ago, I have bought spotify Premium for three months, for which I only had to pay for one month. It was an offer. Unfortunately, I only received one month Premium, which is almost over. I have written a message three weeks ago but didn't get a response. Can I please get help?

[Maxim]

Hey @marleenversluij,

If you got an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. I also recommend checking your spam/junk folder.

Spotify Support usually replies within 24-48 hours.