Premium

[JanineVersfeld]

Plan

Free/Premium

Country

South Africa 

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

My Premium payment comes of my credit card every month, but no payments reflect in my Spotify account for the last  years. I think this is around the time my care expired and I got a new one. Still regarded as a "free" account, lots of ads

[Billy-J]

Hey @JanineVersfeld, thanks for reaching out to the Community!

I'm sorry to hear that but I am here to help. Could you let me know what your subscription status says here? If it says Free, follow these steps and attach a screenshot of your Receipts page. Make sure to hide sensitive information when you’re posting to the Community.

If it says Premium, try logging out > restart the device > log back in in the Spotify app, and let me know if you’re able to use your Premium features, such as no ads, unlimited skips.

You can also follow the steps provided in this support article and let me know if they make a difference.

Let me know how this goes!