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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80451 Views

9 replies

2 likes

Account
Login
  • 80451 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

653984 Views

13 replies

4 likes

Account
  • 653984 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

734461 Views

18 replies

29 likes

  • 734461 Views
  • 18 replies
  • 29 likes

Account was hacked then reset

My account was hacked this morning by someone from Colombia. I quickly changed my password, however I have lost all my playlists and songs. I have tried recovering the playlists, but it says none have been deleted. My account is also on the Family pa...

Visitor

My account was hacked this morning by someone from Colombia. I quickly changed my password, however I have lost all my playlists and songs. I have tried recovering the playlists, but it says none hav...

Justus_HB

Regular

821 Views

1 replies

0 likes

Account
Login
Security
  • 821 Views
  • 1 replies
  • 0 likes

Superuser Contribution Test

How can I speak to someone? PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Newbie

How can I speak to someone?  Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) &n...

Yordan

Moderator

261 Views

1 replies

0 likes

Other
  • 261 Views
  • 1 replies
  • 0 likes

is my account and i cant login. It says it doesnt exist

Im just tr ying to listen to music and this is the second time ive lost an account so im really not trying to lose this one, I have tried The resolutions but nothing comes from this My ID: and heres a link to my account as well.

Visitor

Im just tr ying to listen to music and this is the second time ive lost an account so im really not trying to lose this one, I have tried The resolutions but nothing comes from this My ID:<removed...

Maxim

Spotify Star

309 Views

1 replies

0 likes

Account
  • 309 Views
  • 1 replies
  • 0 likes

I had a podcast on anchor and I would like to get into it.

I previously had a podcast on anchor. I've decided to come back to my podcast to find that anchor doesn't exist anymore and is now Spotify for podcasters. I tried to get into my old anchor account and I'm not able to. I want my Spotify account to ref...

Visitor

I previously had a podcast on anchor. I've decided to come back to my podcast to find that anchor doesn't exist anymore and is now Spotify for podcasters. I tried to get into my old anchor account an...

Billy-J

Spotify Star

1152 Views

3 replies

0 likes

  • 1152 Views
  • 3 replies
  • 0 likes

How to view your blocked users list

I am not seeing the blcoked list when I used to be able to, I was just wondering how to access this

Visitor

I am not seeing the blcoked list when I used to be able to, I was just wondering how to access this

Billy-J

Spotify Star

11645 Views

1 replies

0 likes

  • 11645 Views
  • 1 replies
  • 0 likes

I couldnt remember my password and was locked out.

My email was not working so we tried to change the email address and i got cutoff from finishing this. Since my email was deleted, im not sure how to regain my old account to get all my music bqck.

Visitor

My email was not working so we tried to change the email address and i got cutoff from finishing this. Since my email was deleted, im not sure how to regain my old account to get all my music bqck.

coachbarona

Visitor

796 Views

3 replies

0 likes

  • 796 Views
  • 3 replies
  • 0 likes

Family Premium Account

PlanFamily PremiumCountryGermanyDeviceiPhoneOperating SystemWindows 11 My Question or IssueIch bin aus Deutschland und würde gerne einen Familiy Premium Account Abo für ein Jahr abschließen. Ist ein Jahresabo auch möglich. Habe gelesen, dass dieses v...

Newbie

Plan Family Premium Country Germany Device iPhone Operating System Windows 11   My Question or Issue Ich bin aus Deutschland und würde gerne einen Familiy Premium Account Abo für ein J...

Maxim

Spotify Star

214 Views

1 replies

0 likes

Account
Premium
  • 214 Views
  • 1 replies
  • 0 likes

All emails from Spotify are in foreign language

I'm receiving all the emails from Spotify in foreign language. How do I change this?

Visitor

I'm receiving all the emails from Spotify in foreign language. How do I change this?

Anyk17

Spotify Star

377 Views

1 replies

0 likes

  • 377 Views
  • 1 replies
  • 0 likes

Extra payment taken

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHi, I've had a extra payment of £7.99 taken from my bank account this month but havent got a ...

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hi, I'v...

ribezaz

Spotify Star

271 Views

1 replies

1 likes

Account
  • 271 Views
  • 1 replies
  • 1 likes

How do I change my country from Ireland to United States?

I recently moved from Ireland to the US and need to cancel my Irish credit card but can't move my account so I can add my US credit card. Every other country is listed but not the US.

Visitor

I recently moved from Ireland to the US and need to cancel my Irish credit card but can't move my account so I can add my US credit card. Every other country is listed but not the US.

Maxim

Spotify Star

204 Views

1 replies

0 likes

  • 204 Views
  • 1 replies
  • 0 likes

i have a spotify account with hulu ( not a student) can't log in to hulu

i signed up for hulu via spotify. i am not a student. when i try to log in to hulu they dont give me an option to log in via spotify...only via my provider or my hulu account

Visitor

i signed up for hulu via spotify. i am not a student. when i try to log in to hulu they dont give me an option to log in via spotify...only via my provider or my hulu account

Maxim

Spotify Star

252 Views

1 replies

0 likes

  • 252 Views
  • 1 replies
  • 0 likes

Premium Family - can't join because address matches but country is different?

PlanPremium FamilyCountryUSADeviceiPhones / Mac OS / WindowsOperating SystemiOS 17, Mac OS Venutra, Windows 11 My Question or IssueI just switched to premium family. My family all lives at one address, but because of living overseas, we have credit c...

Newbie

  Plan Premium Family Country USA Device iPhones / Mac OS / Windows Operating System iOS 17, Mac OS Venutra, Windows 11   My Question or Issue I just switched to premium family. ...

Maxim

Spotify Star

330 Views

1 replies

0 likes

Premium
  • 330 Views
  • 1 replies
  • 0 likes

Superuser Contribution Troca de e-mail

Estou tentando mudar minha conta para outro e-mail, mas ai diz que o e-mail ja esta em uso.Então eu tento entrar no Spotify com essa conta de e-mail que ja esta em uso, coloco pra recuperar senha, e não vai. Diz que não há conta associada a este e-ma...

Visitor

Estou tentando mudar minha conta para outro e-mail, mas ai diz que o e-mail ja esta em uso. Então eu tento entrar no Spotify com essa conta de e-mail que ja esta em uso, coloco pra recuperar senha, ...

OscarDC

Moderator

415 Views

1 replies

0 likes

Account
  • 415 Views
  • 1 replies
  • 0 likes

can't access my premium account on new cellphone

PlanPremiumCountrySouth AfricaDeviceSamsung GalaxyOperating SystemAndroid My Question or IssueI have changed cellphones. I installed spotify on new phone but now have a fee account although I am making monthly payments. I have tried logging out and b...

Visitor

Plan Premium Country South Africa Device Samsung Galaxy Operating System Android   My Question or Issue I have changed cellphones. I installed spotify on new phone but now have a fee a...

Justus_HB

Regular

372 Views

1 replies

0 likes

Premium
Subscription
  • 372 Views
  • 1 replies
  • 0 likes

Solved!! Will Spotify Duo Premium Work After Moving to Another Country?

Hi, I’m currently in the US and sharing a Spotify Duo plan with my friend. I’ll soon be relocating to a different country for work, and I’m wondering if my Spotify Premium will continue to work after the move. Do I need to update any account or plan ...

Casual Listener

Hi, I’m currently in the US and sharing a Spotify Duo plan with my friend. I’ll soon be relocating to a different country for work, and I’m wondering if my Spotify Premium will continue to work after...

Maxim

Spotify Star

422 Views

3 replies

0 likes

Account
Other
Premium
Subscription
  • 422 Views
  • 3 replies
  • 0 likes

confirmation email to request extended listening history won't send

I get emails from Spotify, like New login to Spotify emails and, Your Spotify Premium receipt, but when I request my user data such as extended listing history I just don't get the email, Spotify isn't blocked nor is it going into any spam folder in ...

Visitor

I get emails from Spotify, like New login to Spotify emails and, Your Spotify Premium receipt, but when I request my user data such as extended listing history I just don't get the email, Spotify isn...

Justus_HB

Regular

308 Views

1 replies

1 likes

  • 308 Views
  • 1 replies
  • 1 likes

Not enough logins with Family Account

Now that Spotify has successfully been made an app in our Alexa, Rivan and Tesla we don't have enough logins under family. It's not practical to log in and out of Spotify each time you drive a car. If someone is listening in one car, it cuts off the ...

Visitor

Now that Spotify has successfully been made an app in our Alexa, Rivan and Tesla we don't have enough logins under family.  It's not practical to log in and out of Spotify each time you drive a ...

Billy-J

Spotify Star

221 Views

1 replies

0 likes

Account
  • 221 Views
  • 1 replies
  • 0 likes

data

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHello is it possible to find out who was visiting my account and how many times ? Anna

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hello i...

Billy-J

Spotify Star

204 Views

1 replies

0 likes

Account
Security
  • 204 Views
  • 1 replies
  • 0 likes

The edit profile will not allow me to change the incorrect country that I

I visited another country for 4 days. Spotify changed the language and country and it’s locked in, ie it can’t be changed

Visitor

I visited another country for 4 days. Spotify changed the language and country and it’s locked in, ie it can’t be changed

Maxim

Spotify Star

224 Views

1 replies

0 likes

  • 224 Views
  • 1 replies
  • 0 likes

Solved!! Broken Email Verification Link

PlanPremiumCountryUnited StatesDeviceiPhone 13, PCOperating SystemiOS 17, Windows 11 My Question or IssueHello!I requested to download my data from Spotify. As I'm sure you know, part of that process involves email verification. However, when I origi...

Casual Listener

Plan Premium Country United States Device iPhone 13, PC Operating System iOS 17, Windows 11   My Question or Issue Hello! I requested to download my data from Spotify. As I'm sure you...

dennis310

Casual Listener

705 Views

2 replies

1 likes

Account
  • 705 Views
  • 2 replies
  • 1 likes