Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • ku001i
  • Newbie
  • 406641 Views
  • 959 replies
  • 107 likes
  • Account
  • 406641 Views
  • 959 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1176313 Views
  • 119 replies
  • 113 likes
  • Account
  • 1176313 Views
  • 119 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 100063 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 100063 Views
  • 68 replies
  • 10 likes

Solved!!Superuser Contribution Merge Accounts?

I had an account linked to my facebook that had all of my artists playlist etc.. saved and i made a new account by accident on my phone is there any way to merge my previous account and my new one. i also signed up for premium again thinking it was m...

  • Casual Listener
  • I had an account linked to my facebook that had all of my artists playlist etc.. saved and i made a new account by accident on my phone is there any way to merge my previous account and my new one. i...
  • Lisasvwlucy68
  • Visitor
  • 2508 Views
  • 5 replies
  • 1 likes
  • Account
    Login
    Premium
  • 2508 Views
  • 5 replies
  • 1 likes

Solved!!Superuser Contribution Can't connect Google to existing account for login

Plan Family Country USA Device Pixel 7 pro Operating System Android 13 My Question or Issue I cannot connect my Google account to my Spotify account. I have tried to do this several times in the past couple years, but I just get an error message tell...

  • Newbie
  • Plan Family  Country USA Device Pixel 7 pro Operating System Android 13   My Question or Issue I cannot connect my Google account to my Spotify account. I have tried to ...
  • Elena
  • Moderator
  • 198 Views
  • 1 replies
  • 0 likes
  • Login
  • 198 Views
  • 1 replies
  • 0 likes

Was the "Follows you" text on a profile a recent addition?

 I saw this when looking at a friend's profile and saw this "follows you" on their profile and I feel like I'm having a total Mandala effect moment because I don't remember seeing this before. Was this recently added? Thank you

SpotifyFollowsYou.PNG
  • Newbie
  •  I saw this when looking at a friend's profile and saw this "follows you" on their profile and I feel like I'm having a total Mandala effect moment because I don't remember seeing this before. Was th...
  • Maxim
  • Spotify Star
  • 139 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 139 Views
  • 1 replies
  • 0 likes

Cant remember login details

Hi Spotify, Can you check for me this user ID: /name: connected with any email? This is my old account and i have forgotten the login details. And it seems doesn't connect with my current email. Thank you for your response.

  • Newbie
  • Hi Spotify, Can you check for me this user ID: <snip - Moderator edit> /name: <snip - Moderator edit> connected with any email? This is my old account and ...
  • Maxim
  • Spotify Star
  • 158 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 158 Views
  • 1 replies
  • 0 likes

Cant change country

Trying to change my coountry from Norway to Germany but it wont let me. It keeps saying to change my credit card deatils to whatever works in my country but when I do so it says it doesnt match the country I am registered with. None of it is changeab...

  • Casual Listener
  • Trying to change my coountry from Norway to Germany but it wont let me. It keeps saying to change my credit card deatils to whatever works in my country but when I do so it says it doesnt match the c...
  • Maxim
  • Spotify Star
  • 137 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 137 Views
  • 1 replies
  • 0 likes

Superuser Contribution Login/Account

When I try to login on my computer with my google account I get a red box that says "Oops! Something went wrong, please try again or check out our help area When I ask for a password reset it says it sent the email but I never receive one. When I try...

  • Regular
  • When I try to login on my computer with my google account I get a red box that says "Oops! Something went wrong, please try again or check out our  help area When I ask for a password reset...
  • Matthea
  • Visitor
  • 1341 Views
  • 14 replies
  • 2 likes
  • Account
    Login
  • 1341 Views
  • 14 replies
  • 2 likes

Problems with log in on the app

Hi there! I'm having problems with the app, I hope somebody can help me. I tried to log in on the Spotify app but the app don't recognize my account, it shows a message that says that is a problem with login my account, my username and password it's ...

  • Newbie
  • Hi there! I'm having problems with the app, I hope somebody can help me.    I tried to log in on the Spotify app but the app don't recognize my account, it shows a message that says that ...
  • Maxim
  • Spotify Star
  • 326 Views
  • 7 replies
  • 0 likes
  • Account
  • 326 Views
  • 7 replies
  • 0 likes

Unblock somebody without knowing their username

PlanPremiumCountryUKDeviceIphone 11 pro max / windows pcOperating SystemLatest IOS, Windows 10 My Question or IssueIs there any way i can unblock somebody i don’t know the username of? or find the username of somebody i’ve blocked? I’m trying to unbl...

  • Newbie
  • Plan Premium Country UK Device Iphone 11 pro max / windows pc Operating System Latest IOS, Windows 10   My Question or Issue Is there any way i can unblock somebody i don’t know the us...
  • Not applicable
  • 722 Views
  • 2 replies
  • 0 likes
  • Account
    Other
    Premium
  • 722 Views
  • 2 replies
  • 0 likes

how can I merge two accounts?

I have two premium accounts that I didn't know about. I need to merge them so I don't lose everything I have in one of them and so I can stop paying twice a month.

  • Visitor
  • I have two premium accounts that I didn't know about. I need to merge them so I don't lose everything I have in one of them and so I can stop paying twice a month.
  • cegro47
  • Visitor
  • 217 Views
  • 2 replies
  • 0 likes
  • 217 Views
  • 2 replies
  • 0 likes

Maybe deleted account

PlanPremiumCountryNLDeviceAll devicesOperating SystemI dont know My Question or IssueHi, my question is if you accidently deleted your account and you can get in anymore on any device, but still sees your account when you log in to an other account, ...

  • Visitor
  • Plan Premium Country NL Device All devices Operating System I dont know   My Question or Issue Hi, my question is if you accidently deleted your account and you can get in anymore on a...
  • Maxim
  • Spotify Star
  • 119 Views
  • 1 replies
  • 0 likes
  • Account
  • 119 Views
  • 1 replies
  • 0 likes

Solved!! How can I control the spotify Account on my sonos from two different phones with different Accounts?

The problem was coming up with the family Account. Before we had one. On the sonos Speaker and on the mobile phones. So at home everyone was able to easily control the Speaker.Now with the family Account only the main Account (or the one who's connec...

  • Newbie
  • The problem was coming up with the family Account. Before we had one. On the sonos Speaker and on the mobile phones. So at home everyone was able to easily control the Speaker. Now with the family A...
  • Billy-J
  • Spotify Star
  • 220 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 220 Views
  • 1 replies
  • 0 likes

Random Account attatched to my email

Right hello,Have been using my Spotify premium without a problem for a year or two now. Today I opened the app to check out Wrapped 2023 and when I pressed the "wrapped" button it came up with a blank screen and the words "no healthy stream found" in...

  • Newbie
  • Right hello, Have been using my Spotify premium without a problem for a year or two now. Today I opened the app to check out Wrapped 2023 and when I pressed the "wrapped" button it came up with a bl...
  • Billy-J
  • Spotify Star
  • 119 Views
  • 1 replies
  • 0 likes
  • Account
  • 119 Views
  • 1 replies
  • 0 likes

Retrieve my old Spotify account

My playlist disappeared.I had classicalRoly1Christmas

  • Visitor
  • My playlist disappeared. I had classical Roly1 Christmas
  • Maxim
  • Spotify Star
  • 174 Views
  • 1 replies
  • 0 likes
  • 174 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problems with changed profile photo and profile name

Germany Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHey, I have the problem that my new profile photo and profile name are displayed on the homepage, but I can't...

  • Visitor
  • Germany   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hey, I have the problem tha...
  • Maria
  • Moderator
  • 139 Views
  • 1 replies
  • 0 likes
  • Account
  • 139 Views
  • 1 replies
  • 0 likes

Is there any way to change your Your Top Songs 2020 (Spotify Wrapped) playlist?

it seems like someone used my account illegally, and now the playlist is messed up with songs that I even don't know, and I really want to keep my Spotify wrapped playlist and listen to it, is there anyway to correct stuff? or it's ruined already?

  • Casual Listener
  • it seems like someone used my account illegally, and now the playlist is messed up with songs that I even don't know, and I really want to keep my Spotify wrapped playlist and listen to it, is there ...
  • Geekgirlx
  • Visitor
  • 10416 Views
  • 4 replies
  • 2 likes
  • 10416 Views
  • 4 replies
  • 2 likes

I want to merge current app with free premium I created an account for.

I did not know I had a user name and account in free app and want to use the one I created today for premium. Do I need to delete app and reinstall?

  • Visitor
  • I did not know I had a user name and account in free app and want to use the one I created today for premium. Do I need to delete app and reinstall?
  • Maxim
  • Spotify Star
  • 145 Views
  • 1 replies
  • 0 likes
  • 145 Views
  • 1 replies
  • 0 likes

Ad Studio Help

PlanFree/PremiumMy Question or IssueHello. I am willing to start advertising my mobile game app on Spotify Ad Studio. As my game is for both IOS and Android users, I am a bit confused about how to get people to install my app. Also, I couldn't find a...

  • Newbie
  • Plan Free/Premium My Question or Issue Hello. I am willing to start advertising my mobile game app on Spotify Ad Studio. As my game is for both IOS and Android users, I am a bit confused about how...
  • Maxim
  • Spotify Star
  • 121 Views
  • 1 replies
  • 0 likes
  • Account
  • 121 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Why can't I reset my password?

If I try to change my email it says:"We are currently unable to process your request for security reasons. Please try again later."I've had this problem for a few days now so I don't know how reliable "Try again later" is.

  • Visitor
  • If I try to change my email it says: "We are currently unable to process your request for security reasons. Please try again later." I've had this problem for a few days now so I don't know how rel...
  • Vasil
  • Moderator
  • 535 Views
  • 4 replies
  • 0 likes
  • 535 Views
  • 4 replies
  • 0 likes

Superuser Contribution Can't log into my alt account

PlanFreeCountryBrazilDevice(Desktop)Operating System(Windows 10.) My Question or IssueSo, around November 11th I created an alternate account in order to post one of my assisgnements, which was a two episode podcast. Now the podcast is gone, and I ca...

  • Newbie
  • Plan Free Country Brazil Device (Desktop) Operating System (Windows 10.)   My Question or Issue So, around November 11th I created an alternate account in order to post one of my assis...
  • Joan
  • Moderator
  • 205 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Login
  • 205 Views
  • 1 replies
  • 0 likes