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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 422537 Views
  • 965 replies
  • 108 likes
  • Account
  • 422537 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1187162 Views
  • 119 replies
  • 116 likes
  • Account
  • 1187162 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 103767 Views
  • 70 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103767 Views
  • 70 replies
  • 10 likes

Superuser Contribution Discord Showing Wrong Name

As shown by the attachments below... First is the actual name on my Spotify profile. Second is what's showing up on Discord. What the actual **bleep**, nowhere in my account do I see any reference to the name showing up there. The supposed username o...

  • Casual Listener
  • As shown by the attachments below...   First is the actual name on my Spotify profile.   Second is what's showing up on Discord.   What the actual **bleep**, nowhere in my accoun...
  • Maria
  • Moderator
  • 3516 Views
  • 5 replies
  • 0 likes
  • Account
  • 3516 Views
  • 5 replies
  • 0 likes

Family member account issues

PlanPremiumCountryUSA DeviceiPhone X, Windows PCOperating SystemiOS 16 and Windows 10 My Question or IssueI'm posting this here on behalf of a family member that is on my account. They are experiencing account and password issues. They went to log on...

  • Regular
  • Plan Premium Country USA   Device iPhone X, Windows PC Operating System iOS 16 and Windows 10   My Question or Issue I'm posting this here on behalf of a family member that is on...
  • Maxim
  • Spotify Star
  • 213 Views
  • 6 replies
  • 0 likes
  • Login
  • 213 Views
  • 6 replies
  • 0 likes

I have 2 accounts on spotify. I'm getting billed for 2 but I only use the 1

How do I go in and check for other accounts that I might be using just to delete cause right now I'm being billed twice by spotify but I'm only using the one account associated with my email

  • Visitor
  • How do I go in and check for other accounts that I might be using just to delete cause right now I'm being billed twice by spotify but I'm only using the one account associated with my email
  • Jose_M
  • Spotify Star
  • 197 Views
  • 4 replies
  • 0 likes
  • 197 Views
  • 4 replies
  • 0 likes

Can't update my e-mail

All my accounts related to my current e-mail account are being attacked. I am trying to update my e-mail account for this reason, but when I try to update it, it gives me an error.

  • Casual Listener
  • All my accounts related to my current e-mail account are being attacked. I am trying to update my e-mail account for this reason, but when I try to update it, it gives me an error.
  • Jose_M
  • Spotify Star
  • 251 Views
  • 3 replies
  • 0 likes
  • 251 Views
  • 3 replies
  • 0 likes

Superuser Contribution Family Premium: Living under the same roof or not

PlanFamily PremiumCountryGermany/Greece My Question or IssueI'm a user of the Family-subscription and can't understand why you want to track the location via GPS to continue offering me a "Premium discount"? I pay for the family plan and it should no...

  • Casual Listener
  • Plan Family Premium Country Germany/Greece   My Question or Issue I'm a user of the Family-subscription and can't understand why you want to track the location via GPS to continu...
  • Tomás94
  • Casual Listener
  • 46056 Views
  • 22 replies
  • 46 likes
  • Account
    Premium
    Subscription
  • 46056 Views
  • 22 replies
  • 46 likes

Superuser Contribution Problem adding songs to profile

Hello, ever since the new Jan 30 update, the button to add playlists or remove playlists from my "profile" has disappeared. I talked to a Spotify representative for 2 hours over chat and they told me my best bet is to post here, so that's that. I'm h...

  • Casual Listener
  • Hello, ever since the new Jan 30 update, the button to add playlists or remove playlists from my "profile" has disappeared. I talked to a Spotify representative for 2 hours over chat and they told me...
  • Maxim
  • Spotify Star
  • 223 Views
  • 3 replies
  • 2 likes
  • 223 Views
  • 3 replies
  • 2 likes

Someone else’s artist merch is listed on my artist profile

My Question or IssueOn my Spotify artist profile, there is another Nick Smith selling cd’s on my page. I have found no way to remove them, even thru Spotify for artists.https://open.spotify.com/artist/5W5JelsLmCytPXmzN5w8fc?si=r8nTHt8RQve90jZ8Gx9yGwt...

  • Newbie
  •     My Question or Issue On my Spotify artist profile, there is another Nick Smith selling cd’s on my page. I have found no way to remove them, even thru Spotify for artists. https://...
  • Maxim
  • Spotify Star
  • 166 Views
  • 1 replies
  • 0 likes
  • Other
  • 166 Views
  • 1 replies
  • 0 likes

My dad just passed, my mom wants to keep his playlists in her account, how?

Hey,My dad just passed last week. My mom wants to keep his playlists/data in her account, is it possible to transfer his data to her account without vanishing her data from her own account?Thank you very much.Kind Regards, Gabriel Pires.

  • Casual Listener
  • Hey, My dad just passed last week. My mom wants to keep his playlists/data in her account, is it possible to transfer his data to her account without vanishing her data from her own account? Th...
  • Gpires710
  • Casual Listener
  • 195 Views
  • 2 replies
  • 0 likes
  • 195 Views
  • 2 replies
  • 0 likes

Superuser Contribution Cambiar país en perfil

En mi perfil sale Colombia como país, y es el único en la lista, e incluso cuando quiero contratar me sale en pesos colombianos. Mi país siempre ha sido Ecuador y debería salirme en dólares, posiblemente porque la región de idioma es similar y estoy ...

  • Visitor
  • En mi perfil sale Colombia como país, y es el único en la lista, e incluso cuando quiero contratar me sale en pesos colombianos. Mi país siempre ha sido Ecuador y debería salirme en dólares, posiblem...
  • Kiril
  • Moderator
  • 99 Views
  • 1 replies
  • 0 likes
  • 99 Views
  • 1 replies
  • 0 likes

Superuser Contribution can't add new login method

try to add method and get the error something went wrong please try again

  • Visitor
  • try to add method and get the error something went wrong please try again
  • Kiril
  • Moderator
  • 239 Views
  • 1 replies
  • 0 likes
  • 239 Views
  • 1 replies
  • 0 likes

Superuser Contribution I have a Spotify premium account but I changed phones

I keep getting ads and not non stop music . It continues to ask me to sign up after my free trial is over. Why do I have a free trial????!??

  • Visitor
  • I keep getting ads and not non stop music . It continues to ask me to sign up after my free trial is over. Why do I have a free trial????!??
  • Kiril
  • Moderator
  • 109 Views
  • 1 replies
  • 0 likes
  • 109 Views
  • 1 replies
  • 0 likes

Superuser Contribution How do I move liked songs from free Account to new premium account?

I’ve been using a free account but cannot upgrade on the app so I went online and purchased new premium account disconnected from my free songs. How do I merge them or move liked longs to new premium account?

  • Visitor
  • I’ve been using a free account but cannot upgrade on the app so I went online and purchased new premium account disconnected from my free songs. How do I merge them or move liked longs to new premi...
  • Kiril
  • Moderator
  • 146 Views
  • 1 replies
  • 0 likes
  • 146 Views
  • 1 replies
  • 0 likes

Superuser Contribution My account is linked to an old email that I can't access.

I know my Spotify is linked to an old email address but a) I don't know which one and b) I don't have access to any email accounts apart from my current one. It goes without saying but I've got no idea what my password is either. Tried to chat Spotif...

  • Visitor
  • I know my Spotify is linked to an old email address but a) I don't know which one and b) I don't have access to any email accounts apart from my current one. It goes without saying but I've got no id...
  • mwvanbraam
  • Visitor
  • 1211 Views
  • 2 replies
  • 0 likes
  • 1211 Views
  • 2 replies
  • 0 likes

Superuser Contribution cant login or signup with my email ive tried every way of logging in but it

says Oops! Something went wrong, please try again or check out our help areaor when i sign up with the email it just says something along the lines of email in use cant do that ive tried everything i can think of its like my email is ghosting i can l...

  • Newbie
  • says Oops! Something went wrong, please try again or check out our help area or when i sign up with the email it just says something along the lines of email in use cant do that ive tried everyt...
  • Vasil
  • Moderator
  • 163 Views
  • 1 replies
  • 0 likes
  • 163 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't change login

Can't change login due "For your protection, we are unable to process your request at the moment. Please try again later." message.Account automaticly reset password each session. So I will lose account if I'll lose email.

  • Visitor
  • Can't change login due "For your protection, we are unable to process your request at the moment. Please try again later." message. Account automaticly reset password each session. So I will lose ac...
  • Elena
  • Moderator
  • 146 Views
  • 1 replies
  • 0 likes
  • 146 Views
  • 1 replies
  • 0 likes

My followers, following disappeared suddenly and also I lost my playlists..

When I opened my app the next day, to my surprise I lost all followers and following but left with 9 followings which weren't even visible... Also i lost all my playlists... Soo disappointed

  • Visitor
  • When I opened my app the next day, to my surprise I lost all followers and following but left with 9 followings which weren't even visible... Also i lost all my playlists... Soo disappointed
  • Luan
  • Spotify Star
  • 141 Views
  • 1 replies
  • 0 likes
  • 141 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Artists Dashboard keeps saying "Something went wrong. Reload"

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy artist dashboard appears to be broken, whenever I try to load up my dashboard today I keep...

  • Casual Listener
  •   Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue ...
  • Vasil
  • Moderator
  • 12651 Views
  • 4 replies
  • 0 likes
  • Account
    Other
  • 12651 Views
  • 4 replies
  • 0 likes

Deseo recuperar mi cuenta de espotify en. Mi nuevo teléfono el antiguo tele

El antiguo teléfono se me perdió. Y no puedo. Cambiarlo a. Mi nuevo teléfono cy me siguen cobrando y. No. Lo tengo

  • Visitor
  • El antiguo teléfono se me perdió. Y no puedo. Cambiarlo a. Mi nuevo teléfono cy me siguen cobrando y. No. Lo tengo
  • Jose_M
  • Spotify Star
  • 110 Views
  • 1 replies
  • 0 likes
  • 110 Views
  • 1 replies
  • 0 likes

audiobook time

i can't seem to find an answer to whether or not the audiobooks that are listed as free count towards your 15 hours of premium listening time. can someone verify this?

  • Newbie
  • i can't seem to find an answer to whether or not the audiobooks that are listed as free count towards your 15 hours of premium listening time. can someone verify this?
  • RachaelRoss
  • Newbie
  • 129 Views
  • 2 replies
  • 0 likes
  • Account
  • 129 Views
  • 2 replies
  • 0 likes