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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

Get help with logging in, passwords, and account settings.

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Forum Posts

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1078832 Views
  • 118 replies
  • 104 likes
  • Account
  • 1078832 Views
  • 118 replies
  • 104 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Pawtz
  • Newbie
  • 49702 Views
  • 57 replies
  • 8 likes
  • Account
    Login
    Premium
  • 49702 Views
  • 57 replies
  • 8 likes

Subscribed, but not getting Premium?

If you've paid for Premium but can't use your Premium features (ad-free listening, download music for offline listening, etc.), try the following: Log out and back into your accountOccasionally this is necessary to force a sync of info between your d...

  • Spotify
  • Spotify
  • meahtenoha
  • Spotify
  • 1146020 Views
  • 4840 replies
  • 118 likes
  • Account
    Free
    Premium
    Subscription
  • 1146020 Views
  • 4840 replies
  • 118 likes

Superuser Contribution Unable to change current account email to another deleted account email

PlanFree/PremiumCountryIndiaMy Question or IssueI am unable to change my current account's email address to that of another old deleted account.I have deleted another account of mine which had an email address which I wish to use in my current accoun...

  • Newbie
  • P lan Free/Premium Country India My Question or Issue I am unable to change my current account's email address to that of another old deleted account.I have deleted another account of mine whic...
  • Eni
  • Moderator
  • 455 Views
  • 1 replies
  • 4 likes
  • Account
  • 455 Views
  • 1 replies
  • 4 likes

Superuser Contribution Unable to login to my account; ignored by support

PlanPremiumCountryRussiaDeviceWeb, AndroidOperating SystemGentoo Linux, Android 11 My Question or IssueI have an account with premium subscription.One day I received a notification that I have to "confirm my email". I distinctly remember that I've al...

  • Casual Listener
  • Plan Premium Country Russia Device Web, Android Operating System Gentoo Linux, Android 11   My Question or Issue I have an account with premium subscription. One day I received a no...
  • CoeHill
  • Music Fan
  • 1078 Views
  • 8 replies
  • 2 likes
  • Account
  • 1078 Views
  • 8 replies
  • 2 likes

Superuser Contribution Avatar not showing on my Artist page

PlanPremium/Artist Page CountryGermany Device(iPhone 11)Operating System(iOS 14.4) My Question or IssueHey!I recently started releasing music under my alias „sterk“ (https://open.spotify.com/artist/3bgX3HJG9dKCnLGByeMrAY).I uploaded my Avatar on Mond...

  • Newbie
  • Plan Premium/Artist Page  Country Germany   Device (iPhone 11) Operating System (iOS 14.4)   My Question or Issue Hey! I recently started releasing music under my alias „st...
  • Jeremy
  • Moderator
  • 284 Views
  • 3 replies
  • 0 likes
  • Account
    Other
    Premium
  • 284 Views
  • 3 replies
  • 0 likes

Superuser Contribution Account Countries Mismatch

PlanPremium DuoCountryJapan/USA I live in Japan, however my credit card is linked to my USA bank account and address. I have signed up for Prime Duo, however my partner cannot accept the invite because their country or region automatically sets to Ja...

  • Newbie
  • Plan Premium Duo Country Japan/USA   I live in Japan, however my credit card is linked to my USA bank account and address. I have signed up for Prime Duo, however my partner cannot accept t...
  • Novy
  • Moderator
  • 272 Views
  • 1 replies
  • 0 likes
  • Premium
  • 272 Views
  • 1 replies
  • 0 likes

Cant reset password

PlanFreeCountryUKDevicePCOperating SystemWindows 10 My Question or IssueI made a free account a few years ago and would like to get back into it, but when I try to reset the password it says "The username or email you provided is not associated with ...

  • Newbie
  • Plan Free Country UK Device PC Operating System Windows 10   My Question or Issue I made a free account a few years ago and would like to get back into it, but when I try to reset the ...
  • Billy-J
  • Spotify Star
  • 286 Views
  • 1 replies
  • 0 likes
  • Account
  • 286 Views
  • 1 replies
  • 0 likes

Email support

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI DO NOT HAVE ACCES TO MY OLD EMAIL. THE ONLY REASON IM ABLE TO ACCESS MY ACCOUNT IS BECAUSE ...

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I DO N...
  • TreyAnastasio
  • Spotify Star
  • 397 Views
  • 1 replies
  • 1 likes
  • Discussion
    feature request
    Possible Bug
    question
  • 397 Views
  • 1 replies
  • 1 likes

Someone using my account

PlanFreeCountryUkraineDevice(iPhone 6s)Operating System(iOS 14, Windows 10) My Question or IssueSomeone using my acc with Chrome(WebPlayer). I changed password several times, logged out everywhere, disconnected 3th apps and Facebook. But someone stil...

  • Newbie
  • Plan Free Country Ukraine Device (iPhone 6s) Operating System (iOS 14, Windows 10)   My Question or Issue Someone using my acc with Chrome(WebPlayer). I changed password several times,...
  • TreyAnastasio
  • Spotify Star
  • 292 Views
  • 1 replies
  • 1 likes
  • Account
    Login
    Security
  • 292 Views
  • 1 replies
  • 1 likes

Spotify Connect not working from any device

Spotify no longer recognizes SpotifyConnect devices on my wifi network. It lists them as devices but can not connect to them.If I uninstall Spotify and reinstall (Samsung s10), then Spotify still recognizes them as being "SpotifyConnect" but I am not...

  • Visitor
  • Spotify no longer recognizes SpotifyConnect devices on my wifi network. It lists them as devices but can not connect to them. If I uninstall Spotify and reinstall (Samsung s10), then Spotify still r...
  • OneByBoo
  • Community Legend
  • 152 Views
  • 1 replies
  • 1 likes
  • 152 Views
  • 1 replies
  • 1 likes

I DELETED MY FACEBOOK

Hi Community, I deleted my Facebook out of concern for some privacy issues. My Spotify was linked to that, so my username is just numbers. As far as I have found, there is no way to change my username on Spotify. Anyone else have this problem? If so,...

  • Casual Listener
  • Hi Community,   I deleted my Facebook out of concern for some privacy issues. My Spotify was linked to that, so my username is just numbers. As far as I have found, there is no way to change m...
  • Emilia_8
  • Spotify Star
  • 197 Views
  • 2 replies
  • 0 likes
  • 197 Views
  • 2 replies
  • 0 likes

Cant switch duo profile on IOS

Hi, I am currently on Spotify Duo plan in the UK. My girlfriend set up the Duo account however we are unable to switch to her profile on her phone. See is on an iPhone 7 with the latest IOS. Also, it would see there is a strange email address associa...

  • Casual Listener
  • Hi,    I am currently on Spotify Duo plan in the UK.    My girlfriend set up the Duo account however we are unable to switch to her profile on her phone.    See is...
  • Billy-J
  • Spotify Star
  • 120 Views
  • 1 replies
  • 0 likes
  • Login
    Premium
  • 120 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Login information are not deleted when deleting the iOS App

As above. How is it done that uninstalling/deleting the app doesn't remove is data and when I install it again I'm already logged in. How is that possible. Is it Apple's or Spotify's fault? DeviceiPad 8Operating SystemiPadOS

  • Casual Listener
  • As above. How is it done that uninstalling/deleting the app doesn't remove is data and when I install it again I'm already logged in. How is that possible. Is it Apple's or Spotify's fault?   ...
  • Eni
  • Moderator
  • 707 Views
  • 5 replies
  • 0 likes
  • Account
  • 707 Views
  • 5 replies
  • 0 likes

Superuser Contribution Unable to rejoin Family Plan due to confirmation email going to SPAM

My girlfriend and I live together, and have for the past 4 years, and we share a family plan. Recently I got an email stating: "You’ve lost access to Spotify Premium Family. We weren’t able to confirm the address for your plan, so we’ve moved your ac...

  • Newbie
  • My girlfriend and I live together, and have for the past 4 years, and we share a family plan. Recently I got an email stating:   "You’ve lost access to Spotify Premium Family. We weren’t able ...
  • Jeremy
  • Moderator
  • 259 Views
  • 1 replies
  • 0 likes
  • Account
  • 259 Views
  • 1 replies
  • 0 likes

Superuser Contribution How to REMOVE DEVICE from list of 'DEVICE AVAILABLE '?

I am looking for help: I got a lot of Devices that I can stream to via Spotify Connect. Almost half if them I don't use (some are double like with my TV (build in + ChromeCast). That makes it a bit confusing. Can I somehow remove some of these device...

  • Casual Listener
  • I am looking for help:   I got a lot of Devices that I can stream to via Spotify Connect. Almost half if them I don't use (some are double like with my TV (build in + ChromeCast). That makes i...
  • fototronik
  • Casual Listener
  • 217 Views
  • 4 replies
  • 0 likes
  • Account
    Premium
  • 217 Views
  • 4 replies
  • 0 likes

Superuser Contribution probleem 2e account

Wij hebben sinds kort een 2e account (voor zoon en dochter). Echter, nu wil onze zoon zijn bewaarde afspeellijsten van het 1e account "overnemen", maar óók weer kunnen bewerken. We hebben al gezien dat je kunt delen, maar dan kan hij zijn "eigen" lij...

  • Newbie
  • Wij hebben sinds kort een 2e account (voor zoon en dochter). Echter, nu wil onze zoon zijn bewaarde afspeellijsten van het 1e account "overnemen", maar óók weer kunnen bewerken. We hebben al gezien d...
  • Ivan
  • Spotify Legend
  • 191 Views
  • 1 replies
  • 0 likes
  • 191 Views
  • 1 replies
  • 0 likes

Solved!! Account - Switching country and losing libraries

Hello, I am currently located in the UK and have a premium plan. From the beginning, I used Facebook to sign up and authenticate myself. I have been using Spotify since 2013 but have moved from the US, to Canada, to France, to the UK in that time. Ev...

  • Newbie
  • Hello,    I am currently located in the UK and have a premium plan. From the beginning, I used Facebook to sign up and authenticate myself. I have been using Spotify since 2013 but have m...
  • Billy-J
  • Spotify Star
  • 196 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
  • 196 Views
  • 1 replies
  • 0 likes

Syncing email with Google account (same email address) on Android

PlanPremium (and free, see below)CountryNetherlandsDeviceSamsung Galaxy s10/ Google Nest Mini My Question or IssueWhen I try to log in with my Google-account on Spotify on my Android phone, it says ''there already is an account with this email addres...

  • Casual Listener
  • Plan Premium (and free, see below) Country Netherlands Device Samsung Galaxy s10/ Google Nest Mini   My Question or Issue When I try to log in with my Google-account on Spotify on my And...
  • OneByBoo
  • Community Legend
  • 304 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
  • 304 Views
  • 1 replies
  • 0 likes

Please help with account i need to cancel

My Question or Issue**bleep** I cannot access as I do not use that email, cannot reset, I being charged on my card please help.

  • Newbie
  • My Question or Issue **bleep** I cannot access as I do not use that email, cannot reset, I being charged on my card please help.
  • Billy-J
  • Spotify Star
  • 268 Views
  • 1 replies
  • 0 likes
  • Account
  • 268 Views
  • 1 replies
  • 0 likes

hacked

Hello. My user name Plushmush. My account has been hacked. The email address and password had been changed. I don't know them for the moment (currently I am writing from my friend's account). Now I have no access to the account and I am not able to r...

  • Newbie
  • Hello. My user name Plushmush.    My account has been hacked. The email address and password had been changed. I don't know them for the moment (currently I am writing from my friend's ac...
  • Billy-J
  • Spotify Star
  • 226 Views
  • 1 replies
  • 0 likes
  • Premium
  • 226 Views
  • 1 replies
  • 0 likes

Superuser Contribution "Why go Premium?...... No ad interruptions"

Good morning!I am a long time premium member, and continue to the enjoy the service while listening to my favorite artists, or the recommended artists that you guys suggest. This experience is far and above better than ANY other music streaming servi...

  • Casual Listener
  • Good morning! I am a long time premium member, and continue to the enjoy the service while listening to my favorite artists, or the recommended artists that you guys suggest. This experience is far ...
  • lafaver14
  • Casual Listener
  • 925 Views
  • 3 replies
  • 2 likes
  • Premium
  • 925 Views
  • 3 replies
  • 2 likes

Username is displayed instead of display name

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI changed my display name but in shared playlists "ADDED BY" still shows my random letters an...

  • Newbie
  •   Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue ...
  • Rose36
  • Composer
  • 154 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 154 Views
  • 1 replies
  • 0 likes