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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 8553 Views
  • 1 replies
  • 9 likes
  • Security
  • 8553 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Dessi
  • Moderator
  • 476235 Views
  • 978 replies
  • 111 likes
  • Account
  • 476235 Views
  • 978 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1208244 Views
  • 119 replies
  • 117 likes
  • Account
  • 1208244 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 119391 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 119391 Views
  • 72 replies
  • 12 likes

Superuser Contribution Unable to login to spotify account connected to unused email

I have an account that was made sometime between 2013-2015 and it has a Spotify account that was made with the email address. I was somehow able to login to the account back in 2020 but now I can't login to the email account because it's no longer un...

  • Visitor
  • I have an account that was made sometime between 2013-2015 and it has a Spotify account that was made with the email address. I was somehow able to login to the account back in 2020 but now I can't l...
  • Novy
  • Moderator
  • 631 Views
  • 1 replies
  • 0 likes
  • Account
  • 631 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't login, reset password or delete account

I want to login, it says there's an issue, I try to reset password and it tells me there's no account linked to my email. I then try to make a new account with that email but it says there's already an email linked to that account. Did I get suspende...

  • Visitor
  • I want to login, it says there's an issue, I try to reset password and it tells me there's no account linked to my email. I then try to make a new account with that email but it says there's already ...
  • Not applicable
  • 459 Views
  • 3 replies
  • 0 likes
  • 459 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Google home pauses on linked Spotify premium account

PlanPremiumCountryIreland DeviceGoogle HomeOperating System Hi,I have Google Home linked to my Spotify premiumaccount and after about 10 seconds Google Home stops playing the song. Also If casting form Spotify iPhone app Spotify cycles through 10 or ...

  • Casual Listener
  • Plan Premium Country Ireland   Device Google Home Operating System   Hi, I have Google Home linked to my Spotify premium account and after about 10 seconds Google Home stops pl...
  • Not applicable
  • 26055 Views
  • 27 replies
  • 2 likes
  • Premium
  • 26055 Views
  • 27 replies
  • 2 likes

Superuser Contribution How to find email address associated with account.

I opened a spotify premium account but I've forgotten the email address associated with it. Just got a new phone and I can't login. Is there any way to find it through the app??

  • Visitor
  • I opened a spotify premium account but I've forgotten the email address associated with it. Just got a new phone and I can't login. Is there any way to find it through the app??   
  • Danscma
  • Visitor
  • 155900 Views
  • 6 replies
  • 1 likes
  • Account
  • 155900 Views
  • 6 replies
  • 1 likes

Superuser Contribution I moved to Madagascar but cant find the country in modify profile free acc

My initial account was in Mauritius for Spotify Free but after moving to Madagascar since some months, I still can’t find the country in the drop list of modify profile web page. Only finding Italy and sometimes France, which doesn’t allow me to use ...

  • Visitor
  • My initial account was in Mauritius for Spotify Free but after moving to Madagascar since some months, I still can’t find the country in the drop list of modify profile web page. Only finding Italy a...
  • Novy
  • Moderator
  • 412 Views
  • 3 replies
  • 0 likes
  • 412 Views
  • 3 replies
  • 0 likes

Merging 2 artist profiles

I work with an artist who has 2 profiles, each with a slightly different name. How can we get these profiles merged into one?

  • Newbie
  • I work with an artist who has 2 profiles, each with a slightly different name.  How can we get these profiles merged into one?
  • Maxim
  • Spotify Star
  • 320 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 320 Views
  • 1 replies
  • 0 likes

Free keeps opening but bought premium on different email

I bought premium but it is on an apple email address. App keeps opening on old free address. Not sure how to change info like username and address on app so that it is the premium account

  • Visitor
  • I bought premium but it is on an apple email address. App keeps opening on old free address. Not sure how to change info like username and address on app so that it is the premium account
  • Maxim
  • Spotify Star
  • 232 Views
  • 1 replies
  • 0 likes
  • 232 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cannot set device password

I can't set a device password. Whenever I try, it instantly says "There was a problem setting your password." No helpful error message or steps to take are provided other than this. Also, after trying once, the link to this page disappeared from my a...

  • Casual Listener
  • I can't set a device password. Whenever I try, it instantly says "There was a problem setting your password." No helpful error message or steps to take are provided other than this. Also, after tr...
  • RandomCustomer
  • Regular
  • 981 Views
  • 11 replies
  • 0 likes
  • 981 Views
  • 11 replies
  • 0 likes

Set device password still doesn't work, and now you've removed that ability.

PlanPremiumCountryUSDeviceRaspberry Pi based speakersOperating SystemBuster My Question or IssueSpotify has removed the ability for me to use device passwords on various objects in my home, and then updated the Spotify programs to not see my raspberr...

  • Regular
  • Plan Premium Country US Device Raspberry Pi based speakers Operating System Buster   My Question or Issue Spotify has removed the ability for me to use device passwords on various obje...
  • 310 Views
  • 0 replies
  • 0 likes
  • Premium
  • 310 Views
  • 0 replies
  • 0 likes

Payment not except

I'm having trouble paying

  • Visitor
  • I'm having trouble paying
  • Maxim
  • Spotify Star
  • 231 Views
  • 1 replies
  • 0 likes
  • 231 Views
  • 1 replies
  • 0 likes

I also want to block the user who blocked me.

DeviceiPhone 13 ProOperating SystemWindows 10 My Question or IssueI was blocked by a user. I also want to block that user, but I can't because I can't see the user's profile. This is the profile link of the user I want to block.Spotify – Yusin Jang

  • Newbie
  • Device iPhone 13 Pro Operating System Windows 10   My Question or Issue I was blocked by a user. I also want to block that user, but I can't because I can't see the user's profile.  ...
  • Maxim
  • Spotify Star
  • 1003 Views
  • 2 replies
  • 0 likes
  • Account
  • 1003 Views
  • 2 replies
  • 0 likes

Unable to add music on my Podcast using Spotify

Hey Spotify,I am currently having trouble adding music to my video directly from Spotify. Could you please let me know how I can add music to my video and if there is a way to edit the music on Spotify? I can't find an option for editing the music.

  • Regular
  • Hey Spotify, I am currently having trouble adding music to my video directly from Spotify. Could you please let me know how I can add music to my video and if there is a way to edit the music on Spo...
  • Billy-J
  • Spotify Star
  • 515 Views
  • 1 replies
  • 0 likes
  • 515 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Concert Emails Have Wrong Location

PlanPremium CountryUS My Question or IssueConcert email notifications are forDallas. When I click the change location button it brings me to my account which is properly set to Denver. There’s is a glitch with Spotify, not an issue with my settings.

  • Casual Listener
  • Plan Premium   Country US   My Question or Issue Concert email notifications are for Dallas. When I click the change location button it brings me to my account which is properly set...
  • soxmusix
  • Newbie
  • 7224 Views
  • 18 replies
  • 5 likes
  • Other
  • 7224 Views
  • 18 replies
  • 5 likes

Superuser Contribution Remove offline devices

Hey,How can I remove devices that hold downloads to listen offline to music on Spotify? My app on my smartphone tells me I need to remove some device before I can download the music on my new smartphone. I've found some articles always referring to t...

  • Visitor
  • Hey, How can I remove devices that hold downloads to listen offline to music on Spotify?   My app on my smartphone tells me I need to remove some device before I can download the music on my ...
  • Lappro
  • Regular
  • 14512 Views
  • 10 replies
  • 7 likes
  • Account
  • 14512 Views
  • 10 replies
  • 7 likes

Solved!!Superuser Contribution Creating an account for my company and sharing playlists

The company I work for would like to start creating some playlists to share with people round the business, focussing on different themes like mental wellbeing, stress management or perhaps playlists that we can open up for people to contruibute to. ...

  • Newbie
  • The company I work for would like to start creating some playlists to share with people round the business, focussing on different themes like mental wellbeing, stress management or perhaps playlists...
  • AlejaR
  • Moderator
  • 4480 Views
  • 5 replies
  • 0 likes
  • Account
    Other
  • 4480 Views
  • 5 replies
  • 0 likes

Spotify was linked to a now hacked/deleted facebook account

Hi, I have a Spotify family account wich was linked to my facebook account. My facebook account was hacked a few months ago and deleted (i already opened a new account). My Spotify app automatically logged in from the old facebook account. A few days...

  • Visitor
  • Hi,    I have a Spotify family account wich was linked to my facebook account. My facebook account was hacked a few months ago and deleted (i already opened a new account). My Spotify app...
  • Maxim
  • Spotify Star
  • 448 Views
  • 1 replies
  • 0 likes
  • Account
  • 448 Views
  • 1 replies
  • 0 likes

My gift card is not redeeming. Is there an actual person who can speak with you to resolve?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Maxim
  • Spotify Star
  • 283 Views
  • 1 replies
  • 1 likes
  • Other
  • 283 Views
  • 1 replies
  • 1 likes

Move from premium individual to duo but change plan manager

PlanPremium to DuoCountryUKDevice(iPhone)My Question or Issuei want to change from premium individual to duo but make my daughter (who lives with me) the plan manager (and me the bill payer) as she will make more use of the audiobooks. Is this possib...

  • Visitor
  •   Plan Premium to Duo Country UK Device (iPhone) My Question or Issue i want to change from premium individual to duo but make my daughter (who lives with me) the plan manager (and me th...
  • Maxim
  • Spotify Star
  • 315 Views
  • 1 replies
  • 0 likes
  • Account
  • 315 Views
  • 1 replies
  • 0 likes

A stranger is using my spofity account

Plan PremiumCountry TurkeyDevice PCOperating System (Windows 10) My Question or Issue Today, while I was listening to a song on my Spofity account, another song suddenly opened. It was a song that was very unrelated to the song I was listening to. Yo...

  • Newbie
  •   Plan  Premium Country  Turkey Device  PC Operating System  (Windows 10)   My Question or Issue  Today, while I was listening to a song on my Spofity ac...
  • ribezaz
  • Spotify Star
  • 261 Views
  • 1 replies
  • 1 likes
  • Account
    Premium
    Security
  • 261 Views
  • 1 replies
  • 1 likes

Superuser Contribution Three-month free trial: Payment was successful, but Spotify shows a failure message!

PlanFree/PremiumCountryNetherlandsDevicechromeOperating Systemmac My Question or IssueI tried to subscribe to Spotify's 3-month free trial using my ING bank card through iDEAL payment. Each time, 0.01 euro was successfully deducted from my account, b...

  • Newbie
  • Plan Free/Premium Country Netherlands Device chrome Operating System mac   My Question or Issue I tried to subscribe to Spotify's 3-month free trial using my ING bank card through iDEA...
  • AlejaR
  • Moderator
  • 353 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 353 Views
  • 1 replies
  • 0 likes