Problem when log in

[z9v7l3a89hqx9lg]

Please help me, i want to log in but failed. Is not because incorrect email or password, when i want to log in, it just can't be processed. And didn't say incorrect email or password. What can i do? 

[Alfredo]

Hey @z9v7l3a89hqx9lg, welcome to the community!

Just to confirm, are you logging in by typing your email address and password? If so, try only typing your account's username and password instead.

If you're unable to log in either way, we suggest resetting your password before trying again to make sure you're typing the correct information.

Let me know how it goes.