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Problem with Premium Duo and changing country

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Problem with Premium Duo and changing country

Casual Listener

Plan

Premium Duo

Country

Changing from Germany to Switzerland

Device

iPhone and Android

Operating System

-

My Question or Issue

Hello,

I used to have a normal Premium Account and lived in Germany. Everything has worked wonderfully. Now I live in Switzerland and want to use the Premium Duo with my partner/roommate. For this purpose, I first subscribed to Premium Duo. This has worked and will now be debited. Then I changed the country to Switzerland. I did this by changing the payment method and entered Schweit as country.
But it still shows Germany in my profile, this does not change.
When I send the Premium Duo Link to my partner/roommate, she always receives the error message that we are not in the same country, although we are in the same WLAN in Switzerland at our home.

I've already tried everything possible, but I'm not getting anywhere and I'm already paying for it. Can you help me here?

Thanks in advance and best wishes
Philipp

1 ACCEPTED SOLUTION

Accepted Solutions
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Solution!

Re: Problem with Premium Duo and changing country

Rock Star 24
Rock Star 24

Hey @Philicious8888 ,


Thanks for coming to the Community.

 

The changes will take effect from your next billing date. Until then, your account's country setting will still be set to Germany.

 

Hope this clears things up!

MaximRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

2 Replies
Highlighted
Solution!

Re: Problem with Premium Duo and changing country

Rock Star 24
Rock Star 24

Hey @Philicious8888 ,


Thanks for coming to the Community.

 

The changes will take effect from your next billing date. Until then, your account's country setting will still be set to Germany.

 

Hope this clears things up!

MaximRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

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Re: Problem with Premium Duo and changing country

Casual Listener

Its solved now! Thank you!

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