SCAM SCAM SCAM

[kassandrabest87]

It has taken me 6 months to get a hold of this stupid company (They have been literally UNCONTACTABLE..) to sort my account out as I CANCELED my subscription months ago (they say no ads and play music etc when you chose-FALSE ADS STAYED) but they kept charging me and I had the basic FREE thing the whole time... In the end I had to arrange with my bank to block them from my bank account. They still tried to take money, and they refused to pay back my money. I will never use this app again!!! It's bull**bleep**.

[Alejandro_C]

Hey there!

This is something our Accounts team needs to look into. Get in touch with them via this contact form, on Twitter with the @SpotifyCares handle, or on our Facebook page.

We'll be happy to help you sort this out.